From the moment that we arrived, on a very busy Friday, we were greeted by an outstanding group of valet attendants, check-in was quick and an extra foam pillow was delivered within 5 minutes of checking in (we requested it at check-in).
We stayed on the 20th floor in the River Tower (original tower) and as busy as it was over the weekend, we only heard our neighbors once. The most noise came from the streets below.
The beds were super comfy, the rooms were extremely clean and the hotel is situated at the start of the French Qtr., across from downtown. The pool (two of them; one is 2' 6" and another has a depth of 8') was very busy over the weekend but there's a nice breeze up there (5th floor).
I would have given this hotel 5 stars all the way across if it wasn't for the horrible service that we received in the restaurant 5Fifty5. The lady (Anna?) on our departure day had no personality, seemed upset, never smiled and was just flat out rude! I can expect service like that in the Qtr., but not at Marriott.
The poor restaurant service wouldn't deter me from returning, but I do hope that management evaluates their staff. We spent a lot of money in that hotel and we deserved to be treated better. She just had an "attitude".
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Monika G, the title of your review says it all! Service, comfort, and location are all boxes that we hope to check during a stay. We make it a priority to provide the same quality, no matter how busy we are, and I think that showed when you arrived on a busy Friday. The peace and quiet you experienced is also a hallmark of the Marriott brand. Even with the hustle and bustle outside our doors, there's plenty of serenity to be found inside.
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I'm so sorry as it sounds like you had a less-than-ideal dining experience. Rest assured; on your next visit to 5Fifty5, you will not run into the same problem. We will make sure you encounter associates with a great disposition. I will share your comments with our restaurant team so we can learn from your experience.
We hope to see you here in New Orleans again soon!
Marriott New Orleans
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.