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“STELLAR SERVICE” 3 of 5 stars
Review of New Orleans Marriott

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New Orleans Marriott
3.5 of 5 Hotel   |   555 Canal Street, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #84 of 153 hotels in New Orleans
Mobile, Alabama
1 review
1 helpful vote 1 helpful vote
“STELLAR SERVICE”
3 of 5 stars Reviewed July 5, 2013

I've recently retired and travel roughly 100 days a year. I stay @ several hotels throughout the US and abroad. I have never in my life witnessed such profound, diligent, and unique hospitality like that of the New Orleans Marriott. If you have an opportunity to stay, go and locate Paul (Starbucks) and Chris (Lobby). These two guys went way out of their way to make my stay one of the most memorable experiences to date. The only bad note I have is on the condition of the rooms. Needs serious updating, but I was told they will be investing in the rooms in the near future.

Room Tip: Go for the corner room. It's a modest upgrade, but awesome view of the city and river.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kori J, Resident Manager at New Orleans Marriott, responded to this review, July 10, 2013
Dear mrpenningtonchris, it was our pleasure to host a season traveler such as yourself. We know that with experience comes certain expectations, and it sounds like your stay here at the New Orleans Marriott delivered across the board. We appreciate the kind words you had for our staff—and in particular Paul and Chris. I'll be sure to let them know their efforts did not go unnoticed!

You heard right; we are always updating and modernizing the hotel, and you just might like what you find upon your next visit. We hope to see you back in New Orleans soon.

Sincerely,

Kori Johnson

Resident Manager
New Orleans Marriott
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (478)
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Tallahassee, Florida
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 3, 2013

I am Marriotts rewards member and we always chose to stay at the Marriott if we find a good location. This Marriott is located right on Canal street and steps away from the French quarter ( Royal street and bourbon street) , the WWII museum and the Superdome. The rooms were smaller for what we paid and parking was $ 35 a day! Although it was very convenient, there are nearby public parking which is cheaper. They have a good lounge area but gets crowded during the evening. If you flying into New Orleans, don't even think of renting a car. Parking is expensive and limited. Take a cab straight to the location. You don't have to worry about parking or driving in the narrow one way streets. Cabs are easily available to tour other parts of the city which are farther. Or you can always enjoy charm of riding on the street car. Nothing much to complain here, other than the fact that we were paying a price just for the location. I guess that's a fair deal in NOLA :)

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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Kori J, General Manager at New Orleans Marriott, responded to this review, July 10, 2013
Dear Vinaya_Kini, thanks for your review. Here in New Orleans, it's all about location, and we're fortunate to have a great address. It's one of the biggest draws for our guests, and what they remember most after checking out. With a great location comes a commensurate parking rate, and though we do our best to price our facility and services fairly, we know it's not for everyone. You cited a number of great alternatives, including taxis and streetcars. We're always happy to arrange transportation for our guests; just say the word, and you'll be good to go. Of course, traveling on foot is sometimes the best option, and certainly the best way to discover the city's hidden gems.

Overall, it sounds like you had a great stay, and we'd love the chance to raise the bar with another visit. Please let me know if there's anything I can do to help plan a trip.

Sincerely,

Robert Bray

General Manager
New Orleans Marriott
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Seattle
Top Contributor
71 reviews 71 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 2, 2013 via mobile

I stayed here for 4 days in June. I was with a bunch of people who chose to stay at their favorite hotels, some chose the W, the Hilton and the Sheraton. I love my location, it was central to everything we wanted to do. What I love about this hotel is the LOCATION, the staff and overall its nice. What I didn't like about this hotel is that, though I got a room on the 15th floor, supposedly facing the pool, room 1531 and 1533 are the 2 rooms that has no view except the rooftop. The rooms with pool view starts on the 6th floor up and room must have odd numbers and no further than (29). Needless to say, I made the most out of my stay. I spent a lot of time in the pool but it only gets sun later on the afternoon like 1pm on or some parts of the pool gets sun earlier during the day as the other building is blocking the sun. The rooms are fairly small but the beds are consistent with the Marriott quality - COMFY! Huge lobby with bar is a fun place to hangout and people watch, lots if TVs and comfy couches. The Starbucks is a lifesaver in the morning after having too much fun the night before or shall I say early morning? Bars and places do not close until pretty much early morning. The restaurant 5fifty5 is a favorite of mine. I cannot wait to come back and stay here again but only next time I know what room to ask for or I hope they just give me a nicer room with a view for being a repeat guest.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Portland, Oregon
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 2, 2013

From the moment that we arrived, on a very busy Friday, we were greeted by an outstanding group of valet attendants, check-in was quick and an extra foam pillow was delivered within 5 minutes of checking in (we requested it at check-in).

We stayed on the 20th floor in the River Tower (original tower) and as busy as it was over the weekend, we only heard our neighbors once. The most noise came from the streets below.

The beds were super comfy, the rooms were extremely clean and the hotel is situated at the start of the French Qtr., across from downtown. The pool (two of them; one is 2' 6" and another has a depth of 8') was very busy over the weekend but there's a nice breeze up there (5th floor).

I would have given this hotel 5 stars all the way across if it wasn't for the horrible service that we received in the restaurant 5Fifty5. The lady (Anna?) on our departure day had no personality, seemed upset, never smiled and was just flat out rude! I can expect service like that in the Qtr., but not at Marriott.

The poor restaurant service wouldn't deter me from returning, but I do hope that management evaluates their staff. We spent a lot of money in that hotel and we deserved to be treated better. She just had an "attitude".

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kori J, Resident Manager at New Orleans Marriott, responded to this review, July 10, 2013
Dear Monika G, the title of your review says it all! Service, comfort, and location are all boxes that we hope to check during a stay. We make it a priority to provide the same quality, no matter how busy we are, and I think that showed when you arrived on a busy Friday. The peace and quiet you experienced is also a hallmark of the Marriott brand. Even with the hustle and bustle outside our doors, there's plenty of serenity to be found inside.

I'm so sorry as it sounds like you had a less-than-ideal dining experience. Rest assured; on your next visit to 5Fifty5, you will not run into the same problem. We will make sure you encounter associates with a great disposition. I will share your comments with our restaurant team so we can learn from your experience.

We hope to see you here in New Orleans again soon!

Sincerely,

Kori Johnson

Resident Manager
Marriott New Orleans
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NJ
Top Contributor
109 reviews 109 reviews
68 hotel reviews
Reviews in 53 cities Reviews in 53 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 2, 2013

While in New Orleans to present at a conference at another hotel, I choose to stay with Marriott. The right decision. The front desk staff are excellent and helpful at all times. Having a Fedex in the lobby to ship souveiners home was a major plus! The Concierge staff: Kathy and +++++ sorry I cant recall the names, were wonderful and made everyone feel like guests at home; the food and presentation at the lounge were some of the Best I have ever encountered while traveling. I spent an afternoon at the pool and its a great plus for a few minutes relaxation in what can always be a busy city visit. I always enjoy New Orleans but know that it can be exhausting, so having a home like Marriott to come back too....excellent! I was fortunate to have a river view, and even while working, I could look out on the mighty Mississip and watch the river traffic, see the Natchez paddle wheel and enjoy the view. So, bring your walking shoes to tour the quarter, the garden district, the French Market, the river front! See Oscar in the French Market for unique jewelery and enjoy the beignets at Cafe du Mond and the Beignet Cafe! A great place for business or fun. Come on down and stay at the Marriott!

Room Tip: The river tower and view are a real treat!
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 1, 2013

I was traveling on business and stayed at the New Orleans Marriott for 2 nights. My company had booked over 10 rooms here due to the meetings that were going to be taken place during the week. The first morning I woke up and had bites all on my wrist, but did not jump to the conclusion that it was bed beds, I thought it was a spider bite or some kind of insect bite. The next morning I woke up and had about 20 small bites all along the right side of my neck. After consulting with a doctor he concluded that I obtained Bed Bugs while in the hotel. This is completely disgusting and personally/and on business I will never be staying at this hotel again.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kori J, General Manager at New Orleans Marriott, responded to this review, July 10, 2013
Dear Lindsay P, your complaints have been heard, and we are committed to getting to the bottom of this matter. Please contact me at your earliest convenience so that we can discuss this issue in greater detail. There's nothing more important to us than your comfort and safety, and we won't rest until an adequate resolution has been reached for both you and for future guests.

Sincerely,

Robert Bray

General Manager
New Orleans Marriott
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Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 30, 2013 via mobile

The lobby is beautiful. The staff wasn't very helpful. The rooms are average; however, the bathroom is very nice. The linen smelled like mildew. I want very impressed. I stayed here one night and moved to the Hyatt for the duration of my stay...

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Kori J, General Manager at New Orleans Marriott, responded to this review, July 3, 2013
Dear Tywania P, I'm so sorry your stay with us was cut short. We pride ourselves on taking care of our guests when notified that challenges have occurred. Though it sounds like there were a few bright spots, I hope you'll accept our sincerest apologies for failing to provide the signature Marriott service from start to finish. Should you choose to stay again, I can guarantee a different experience. In a place as historic and beautiful as New Orleans, you deserve to be treated to the absolute best, and that's what we're committed to providing. Please let me know if there's anything we can do at this point to begin the process of regaining your trust.

Sincerely,

Robert Bray

General Manager
New Orleans Marriott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about New Orleans Marriott

Address: 555 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#49 Business Hotel in New Orleans
#55 Family Hotel in New Orleans
#68 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — New Orleans Marriott 3.5*
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Also Known As:
New Orleans Marriott Hotel New Orleans
Marriott New Orleans

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