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“Great Staff, Great Lounge, Great Location” 5 of 5 stars
Review of New Orleans Marriott

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New Orleans Marriott
3.5 of 5 Hotel   |   555 Canal Street, New Orleans, LA 70130 (Central Business District)   |  
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Ranked #92 of 154 Hotels in New Orleans
NJ
Top Contributor
116 reviews 116 reviews
72 hotel reviews
Reviews in 55 cities Reviews in 55 cities
40 helpful votes 40 helpful votes
“Great Staff, Great Lounge, Great Location”
5 of 5 stars Reviewed July 2, 2013

While in New Orleans to present at a conference at another hotel, I choose to stay with Marriott. The right decision. The front desk staff are excellent and helpful at all times. Having a Fedex in the lobby to ship souveiners home was a major plus! The Concierge staff: Kathy and +++++ sorry I cant recall the names, were wonderful and made everyone feel like guests at home; the food and presentation at the lounge were some of the Best I have ever encountered while traveling. I spent an afternoon at the pool and its a great plus for a few minutes relaxation in what can always be a busy city visit. I always enjoy New Orleans but know that it can be exhausting, so having a home like Marriott to come back too....excellent! I was fortunate to have a river view, and even while working, I could look out on the mighty Mississip and watch the river traffic, see the Natchez paddle wheel and enjoy the view. So, bring your walking shoes to tour the quarter, the garden district, the French Market, the river front! See Oscar in the French Market for unique jewelery and enjoy the beignets at Cafe du Mond and the Beignet Cafe! A great place for business or fun. Come on down and stay at the Marriott!

Room Tip: The river tower and view are a real treat!
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,941 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (525)
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English first
Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 1, 2013

I was traveling on business and stayed at the New Orleans Marriott for 2 nights. My company had booked over 10 rooms here due to the meetings that were going to be taken place during the week. The first morning I woke up and had bites all on my wrist, but did not jump to the conclusion that it was bed beds, I thought it was a spider bite or some kind of insect bite. The next morning I woke up and had about 20 small bites all along the right side of my neck. After consulting with a doctor he concluded that I obtained Bed Bugs while in the hotel. This is completely disgusting and personally/and on business I will never be staying at this hotel again.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kori J, General Manager at New Orleans Marriott, responded to this review, July 10, 2013
Dear Lindsay P, your complaints have been heard, and we are committed to getting to the bottom of this matter. Please contact me at your earliest convenience so that we can discuss this issue in greater detail. There's nothing more important to us than your comfort and safety, and we won't rest until an adequate resolution has been reached for both you and for future guests.

Sincerely,

Robert Bray

General Manager
New Orleans Marriott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 30, 2013 via mobile

The lobby is beautiful. The staff wasn't very helpful. The rooms are average; however, the bathroom is very nice. The linen smelled like mildew. I want very impressed. I stayed here one night and moved to the Hyatt for the duration of my stay...

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Kori J, General Manager at New Orleans Marriott, responded to this review, July 3, 2013
Dear Tywania P, I'm so sorry your stay with us was cut short. We pride ourselves on taking care of our guests when notified that challenges have occurred. Though it sounds like there were a few bright spots, I hope you'll accept our sincerest apologies for failing to provide the signature Marriott service from start to finish. Should you choose to stay again, I can guarantee a different experience. In a place as historic and beautiful as New Orleans, you deserve to be treated to the absolute best, and that's what we're committed to providing. Please let me know if there's anything we can do at this point to begin the process of regaining your trust.

Sincerely,

Robert Bray

General Manager
New Orleans Marriott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Wichita, Kansas
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 27, 2013

We were treated wonderfully from the moment we arrived to the moment we left. We asked for a room with a view and had an excellent room on the 38th floor overlooking the city. We enjoyed the Sunday brunch and evening snacks in the lounge area. Everyone was friendly and made us feel welcome. It is located on the edge of the French Quarter. The Trolley stop is in front to take you to City Park or just to ride around. Easy walking distance to the Quarter. What a beautiful stay!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kori J, Resident Manager at New Orleans Marriott, responded to this review, July 3, 2013
Dear JanDenise, it certainly sounds like you enjoyed a "beautiful stay," and we're so glad to have been a part of it. I think I speak for the entire staff when I say there's no greater compliment than that of "great service." It's something we strive to achieve with each and every guest. And that quest for greatness is made slightly easier when you're located in a place as gorgeous as the French Quarter.

We always say that a first visit is just the tip of the iceberg, and with each return visit, the city reveals even more to love. That's why I hope your next trip to New Orleans is just around the corner. Please let me know if there's anything I can do to help make it happen.

Sincerely,

Kori Johnson

Resident Manager
New Orleans Marriott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 27, 2013 via mobile

Love this hotel so clean and so convient to everything around the New Orleans area....front desk and valet employes so nice and so friendly going to stay here again!!!! Love there is a Starbucks in the lobby...we stayed in the river tower and views we great!!!!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 26, 2013 via mobile

We booked on Priceline by naming our own bid at $75/night. This was great, but after paying the parking fee, we could've stayed an additional night. All in all, I still feel like it was a great value. The property is beautiful when you walk in...the pool is very standard and the rooms were a tad dated and small. They were very clean and safe, however, and this was a nice break from the heat of the city and filth of Bourbon Street.

Speaking of Bourbon Street, we were just blocks in each direction from there as well as the Riverwalk, museums, casino, ferry, etc.

The staff here were extremely helpful and friendly. They would go out of their way to make sure you were comfortable! The concierge, Nicole, was also very knowledgeable about anything we asked. Bottom line, I highly recommend this property.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Boston, Massachusetts
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 26, 2013

The hotel is nice & loved the location. Very efficient & professional staff checked us in quickly even though there were lots of people checking in. We were upgraded to a bigger room. The location was within walking distance to any site we wished to visit. The trolley pick up is a couple of blocks on Canal so very handy to see the Garden District. I have stayed at several nice hotels in New Orleans & this one has been the best in terms of location.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New Orleans Marriott

Address: 555 Canal Street, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#48 Family Hotel in New Orleans
#58 Business Hotel in New Orleans
#69 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — New Orleans Marriott 3.5*
Number of rooms: 1310
Reservation Options:
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Also Known As:
New Orleans Marriott Hotel New Orleans
Marriott New Orleans

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