We really wanted to love this hotel, but sadly could not. There were so many problems with our room: broken door; broken toilet seat; broken dresser drawers; mildew on walls; room not cleaned some days; items not replenished (coffee, tissues, towels); water dripping down walls; hairdryer overheated, replacement was broken, and took a full day to get another; the door was repaired but workmen didn't clean up mess they left behind, nor did the maid service vacuum it up, which makes me think they didn't vacuum at all -- also found lipstick on the bathroom door frame which was not mine.
When brought to the attention of the manager, she immediately started to address the issues, but it does not appear the staff followed up -- we received some compensation for the condition of our room, but in good conscience we felt we needed to provide an honest review. We were looking for an authentic NOLA experience and chose Maison Dupuy over Royal Sonesta. Although not expecting, nor wanting a modern experience, the rooms are dated and the service was poor.
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- Also Known As:
- Maison Dupuy New Orleans
- Maison Dupuy Hotel New Orleans