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“Disappointing Stay” 2 of 5 stars
Review of Maison DuPuy

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Maison DuPuy
3.5 of 5 Hotel   |   1001 Toulouse Street, New Orleans, LA 70112   |  
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Hotel amenities
Ranked #47 of 154 Hotels in New Orleans
Gaithersburg, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Disappointing Stay”
2 of 5 stars Reviewed yesterday NEW

We really wanted to love this hotel, but sadly could not. There were so many problems with our room: broken door; broken toilet seat; broken dresser drawers; mildew on walls; room not cleaned some days; items not replenished (coffee, tissues, towels); water dripping down walls; hairdryer overheated, replacement was broken, and took a full day to get another; the door was repaired but workmen didn't clean up mess they left behind, nor did the maid service vacuum it up, which makes me think they didn't vacuum at all -- also found lipstick on the bathroom door frame which was not mine.

When brought to the attention of the manager, she immediately started to address the issues, but it does not appear the staff followed up -- we received some compensation for the condition of our room, but in good conscience we felt we needed to provide an honest review. We were looking for an authentic NOLA experience and chose Maison Dupuy over Royal Sonesta. Although not expecting, nor wanting a modern experience, the rooms are dated and the service was poor.

  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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591 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
1 review
5 of 5 stars Reviewed yesterday NEW

We had a lovely stay here. The beds are super comfy. Adam, the concierge, went above and beyond to make our trip special, helping us with places to go and things to do. We had a beautiful vista of the courtyard from our 3rd floor balcony and enjoyed the proximity of the hotel to restaurants, shopping, and attractions in the French Quarter.

  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed yesterday NEW

Whenever we spend time in New Orleans we stay at the Maison Dupuy. Right in the heart of the Quarter, it is walking distance to all the restaurants and entertainment. The rooms are spacious and comfortable. The kids love the pool and the poolside accommodations and service are great. The Bistreaux restaurant at the hotel has great food and normally has live entertainment. The Maison Dupuy will continue to be our hotel of choice when staying in NOLA.

  • Stayed October 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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Fargo, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is a hotel I would love to return to and happy to tell friends and family about Large room and excellent location everything needed was only a short walk away Beautiful Locaton Staff was very helpful and friendly

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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Pacifica, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Maison Dupuy Hotel in the French Quarter was the perfect place to stay. While in the Quarter, it is away from the craziness of Bourbon Street and has a very nice restaurant. It is within walking distance of everything, is very clean and the staff is wonderful. There is a lovely courtyard and a nice sized pool. All in all a fantastic place to stay while visiting New Orleans.

  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

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Boone, North Carolina
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel surrounds a central courtyard, which is an excellent venue for a French Quarter wedding.
Location is far enough from the street noise of Bourbon Street to be quiet at night yet close enough for a quick walk there if you wish. Wedding related music, etc lasts until 10pm or so. Not many folks visiting NO, go to bed before 10PM, so we did not think it a problem. Rooms were fairly modest for the price charged, but acceptable due to the location, high quality beds. Most need to be renovated in the coming year: carpets, furniture, up graded Wi-Fi (weak signal), TV, bathroom fixtures. If not attending a wedding function, you may want to at least price out some of the competition for comparison and get a more updated room experience.

Room Tip: Try for a balcony room and upper floors. One second floor room is just above a platform where outdo...
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  • Stayed October 2014, traveled with friends
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Washington, DC, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

I was disappointed. I had a bad experience at midnight with a resident next door and called the front desk twice for help. The front desk was no help. The next morning, the front desk did not apologize for the inconvenience or offer any compensation.

  • Stayed October 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maison DuPuy

Address: 1001 Toulouse Street, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in New Orleans
#32 Business Hotel in New Orleans
#42 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Maison DuPuy 3.5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Maison Dupuy New Orleans
Maison Dupuy Hotel New Orleans

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