On our second trip to NOLA, we looked forward to staying in the French Quarter. We arrived somewhat late, around 8pm, on a Saturday night after having spent the entire day driving. One of the requirements for us is parking that is secure. However, upon check-in , we were told there was no valet and given directions on where to park the car four blocks away. The parking attendant there had no idea what we were talking about when we said we were overflow from Maison DuPuy, and claimed that the garage was only for their hotel guests. We found a pay lot nearby, but would have had to move the car at 5am! An hour later, I became quite fed up and confronted management. I explained it was really annoying to spend our first evening in the city worrying about parking when valet parking is one of the ammenities offered. They FINALLY figured something out (I think the restaurant started to empty out a bit), and we were able to leave the car there around 10pm - after having paid another $20. They waived the cost of parking for that evening, but I felt like the situation wasn't handled well at the outset and my annoyance at my Saturday night being spent trying to figure things out on my own was not understood by the staff at all. When we checked out three days later, I had to repeat the whole story twice for the charge to be removed finally.
BESIDES THAT, I loved the hotel. We had a large, corner suite that was nicely appointed and spacious, with a wraparound balcony overlooking the quarter. The room was super quiet, no noise from within the hotel or outside. The bathroom was very nice, the bed was comfy, everything was clean and well cared for. I would have stayed there again for our NYE trip, but there's apparently been storm damage so we're having to stay somewhere else. I would go back still - I thought our room was an awesome value, and we had a lot of fun with the balcony and watching people roam the quarter.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 19, 2012
Thank you for your review and for sharing your experience with us. We sincerely regret the parking issues you encountered on your first night and the manner in which the situation was addressed. It is always our intention to provide our guests with a positive experience so we would like to apologize for the inconvenience. We are greatly appreciative for your lovely comments in regard to your room and we’re happy that your overall trip was enjoyable. We all look forward to welcoming you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.