My stay at Le Pavillion was probably the worst hotel stay I have had in some time. I expected a 4-star hotel experience and Le Pavillion definitely did not deliver. I will say that the front desk staff was very nice, as were the bellmen when they were there (there was no bellman when we arrived late for check-in). But, we had several problems during our stay. Each time we complained, the solution was simply to move us to another room. We stayed in four rooms during our four-night stay, which indicates that there is definitely a problem with the hotel.
1. Our first room was dirty. There was garbage on the floor and the bed was full of hair. The bathroom was in serious disrepair and in need of an upgrade. This room reminded me of a Best Western circa 1983.
2. Our second room also had garbage on the floor. The bed was clean, but the bathtub faucet leaked. Housekeeping had left the bath plugged, so the tub was about 1/3 full when we checked into the room. The biggest problem with this room was that at around 7am work started on two of the rooms down the hall. It was extremely loud with workmen with radios going by about every 15 minutes and doors slamming literally about every 30 seconds.
3. The third room, apparently an upgrade to deluxe, seemed that it would be OK. Though this was supposed to be a deluxe room, it was still not up to par with really any of the other high-end hotels where I've stayed. The housekeeping staff is very sloppy, leaving dust on everything. And, the bathroom door in this room stuck, which meant that almost every time my husband used the bathroom he had to jiggle the door for about 20 seconds before being able to exit the room. We were happy enough with this room, until 3am when the neighbors returned from their night of partying and started having a screaming fit, slamming doors and throwing things against the walls. After about an hour of this, I called to complain and was told that the staff already knew about the problem. If this were happening next door to my house, I would have called the police with a report of potential domestic violence. But, the hotel was apparently unequipped to deal with this kind of disturbance, and so let it continue. After I called to complain the woman next door kicked the man out and we finally had some peace...until 10am when she called her husband on the phone and started in again. When I called to complain I was told that a manager would address the issue right away. An hour later when I went downstairs to talk to the manager in person, she was completely unaware that the problem had resumed. This seems like a pretty serious issue to have overlooked. I can't believe the hotel let this kind of behavior continue and did not evict these people.
4. I related this entire story to the manager, and was moved (yet again!) to a suite, room 830. We did recognize this as a very nice gesture in order to compensate for the problems we'd encountered. To be honest, however, I was told this was the largest, nicest suite in the hotel and I was extremely surprised that a hotel of this caliber would not have a better room than suite 830. The suite was quiet, which was really what we were hoping for. We spent two nights in the suite and thought it was fine. But, I would much rather have gotten my money back after the first night and moved to another hotel.
The hot water in 830 is problematic. My husband and I both took cold showers our first night. Again, the bathrooms remind me of a Best Western. I can't believe that this hotel could convince someone to pay for the bath service to take a bath in those nasty bathrooms. The room with the king bed was small. And, the TV in the king bedroom turned itself on. I have no idea what could have happened, but it turned on by itself. Most of the towels are frayed and worn. And, those bedspreads really need to go. They are stained and disgusting. I don't know that I've stayed at any high-end hotel in the past 10 years that still uses bedspreads like that. Seems very unsanitary.
On the plus side, if I played the piano I would have enjoyed having one in the suite. My husband liked the large, flat-screen TV. The turn-down service was very nice, though I am quite confused by which rooms actually receive the service. We were not offered turn-down service for our first two nights. Only once we moved to the suite did we get the service. This seems exceptionally inconsistent, which I believe reflects badly on the hotel.
Again, we do recognize the effort to make our stay more pleasant by moving us to a suite. But, this hotel needs some serious renovation and the staff (particularly the cleaning staff) needs to be trained to pick up the garbage (even if they don't vacuum), dust the phones in the bathrooms, and ensure there is no hair in the beds.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.