We just returned from a weekend getaway to New Orleans. We booked our package with Expedia and we were concerned that we might not be treated as well as someone who booked with the hotel directly. I called two weeks in advance to order flowers for my sweetie. Ms. Lou, the Concierge, said that we should order them the day before arrival to ensure that everything went smoothly. She took down my number and called me by 9 a.m. just as promised.
When we arrived, after a "thrilling" cab ride from the airport (If you get an ex professional soccer player from Guatamala buckle up FAST), we were greeted by the valet and escorted into the hotel to the reception desk. We were upgraded from a room with a queen bed to a king bed! Our bell hop, Naheed, always greeted us and asked us how our stay was going. He was a wealth of information for things to do off the beaten path and for great local restaurants to eat at.
The room was beautifully decorated and had adequate space for our needs. Yes the bathroom counter was small but I easily was able to put my belongings there without worry. Besides exactly how much time do you really spend in the bathroom? The safe was locked so we couldn't use it right away so we called down to the front desk and within a minute someone was at our door to fix it for us. We then went to have a cocktail before our balmy walk to dinner.
Definitely request turndown service. Not only will you get a bedtime snack and a bottle of Abita Springs water (great for after an evening of a few too many cocktails)j but the maid will replace any used towels and replenish your shampoo, body lotion, and soap. Also make sure to have the late evening snack of PB & J's from 10 - 11. There were plenty of fixings to make your own sandwich plus fruit, superb hot chocolate, and ice cold milk.
The Concierge, Ms. Lou was always helpful and can get you a reservation anywhere in town even on short notice! Also speak with any of the valets or bell hops they also have a good pulse on the city and can steer you in the right direction for a funky little place to eat or listen to wonderful music.
My husband is a triatha-geek. So he found the workout facilities adequate for his needs. The pantry in the workout room is always stocked with sports drinks, bottled water and fresh fruit. Even if you don't use the facility you can go in for a snack in the m iddle of the afternoon to hold you over until dinner. The pool was small still refreshing after a hot day.
YES, the elevators are slow but try to remember that the hotel was built in 1907. I'm sure part of what attracted to you to the property is the fact it is a historic property. If you want a faster elevator go to one of the newer chain hotels in the city. YES, it is a short walk to the Quarter but I would much rather take a walk to the Quarter or $5 cab ride so I could get a good nights sleep and not hear drunk people pounding up and down the halls all night long. Or to hear police sirens on Canal. It is a beautifully restored hotel whos charm is not only in the decor but the people who work there. I would definitely stay at this hotel again.
p.s. The suite near room 728 has one of Napoleon Bonaparte's marble bathtubs. The people who were staying in there were kind enough to let us see the suite.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.