I stayed at this hotel for one night in November. First let me say that the staff was fantastic but the experience was disturbing. After checking in a wet washcloth was found in the shower but we didn't make an issue of it. Later when we retired to bed we were horrified to discover a pair of women's underwear in the bed. We called the front desk and were treated very well and moved to a second room. Initially the room looked ready but we found trash on the night stand, a rose on a table and shampoo in the shower. Again, we were taken to another room. This room was adequate. The staff was very accommodating. When we checked out, I asked the manager if she was aware of what happened and she was not. She removed the parking charges from my bill. I was not looking for anything but the right thing to do would have been to remove all charges. She said she would discuss with housekeeping manager immediately. I later wrote the general manager an email describing what happened and he had not been made aware. Again, I said that I did not want anything other than to have this housekeeping issue addressed. It was an opportunity for him to do the right thing but he simply chose to respond with the comments that he takes my concern seriously and would talk to his housekeeping staff immediately. I didn't expect a refund but the gesture would have been the courteous thing to do. Or at the very least, he could have offered us another opportunity to stay at his hotel and get a chance for a better experience. The hotel was beautiful and the staff fantastic, it is just unfortunate that their housekeeping department failed to take their job seriously. I shutter to think that inappropriate behavior by staff members is taking place in random rooms!
- Official Description (provided by the hotel):
- Le Pavillon Hotel is centrally located in the heart of downtown New Orleans. Only 4 blocks from the world-famous French Quarter, Le Pavillon is your go-to hotel for the Spring Festival Season. Secure gated parking is available with unlimited in and out privileges. Le Pavillon has been the recipient of TripAdvisor's "Best Hotels on the Web" Award and is consistently rated by TripAdvisor travelers as one of the Top 10 Hotels in New Orleans. ... more less
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- Also Known As:
- Le Pavillon New Orleans
- Hotel Le Pavillon
- Le Pavilion
- La Pavilion New Orleans