The positive things about the hotel: great location (off Canal Street but close enough to the French Quarter), the beds are firm. No-smoking policy is enforced. The wireless Internet worked great, except for the first day (I was told the whole system was down that day).
The bad things: windows do not open and thus I had to deal with stuffy/mildewy smell for the duration of my stay. No coffee/tea making equipment. My room was small (imagine a typical hotel in central Paris). The interior of the rooms was worn: huge burn-marks on the upholstery of the chair, the bathroom wallpapers were stained, it looked like the bathtub was about to fall off (there was a huge crack between the wall and the bathtub, all around). I asked for a quiet room but since it was facing the street, I heard lots of noise in the morning (early-morning garbage pick-up?). The house-keeping standard was mediocre--I found someone else's pubic hair in the bathtub my first day; and I found my own hair in the bathtub the second day! What's more, my second day there, I saw someone's room service tray outside their room--and it remained there until 6 in the evening! So I was not too sure about this hotel's hygiene standards after that--I am glad I did not see any cockroaches or rats in the corridor, though I am sure there would be some, if they make this a habit!
Now, the terrible thing: the staff. First, I was asked a 200 dollar deposit, because I wanted to pay in cash. This, I was told, was to enforce the non-smoking policy. Fine enough. Later, I found out that since they had my credit card details on record, I need not have paid such a huge sum for the deposit. Second, I had requested before my departure that I wanted the 200 dollar cash deposit back in crisp dollar bills--just like the brand-new bills I gave them when I checked in. I was told by the guy at the reception, no problem. And of course, when I checked out, they did not have crisp dollar bills and could only give me wrinkled ones--which are totally useless in SE Asia (where I live)! Third, I received a package and they lost it. The guy at the reception promised that he will "send a team to look for the package next morning in the basement and on the first floor", but of course, the person at the front desk the next day had not heard anything about this. So I never ended up receiving the package before my departure. Fourth, the person at the reception asked for my contact info so the manager could get back to me on the above issues. Of course, it was just lip service, didn't hear back from the hotel.
I really don't like to have one bad staff ruin my experience at a hotel, but honestly, the whole team needs improvement! This, and the combination of the bad things I mentioned above, was too much. If I were to visit NOLA again, I will definitely stay away from this hotel, and recommend others to do the same! The hotel looks "hip" on the outside, but obviously totally flaky.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to give us your comments on TripAdvisor. We do truly appreciate them. We are in the process right now of upgrading all of the fabrics in our rooms and will be done by the end of the year. We do strive for excellence and hit the mark 99% of the time. I am sorry that your stay was in the 1% and that the level of service that we are accustomed to delivering was not delivered to you. Please accept our most sincere apology. We do hope that when you travel to NOLA again, you will let us show you the service that we provide and a product that we know you will be pleased with.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.