I have travelled the world, including countries in Africa and Asia, and have stayed in hostels/motels priced at less than a $1 day. I have never stayed at a place as disgusting at Knights Inn New Orleans on Read. The building structure itself looks like it needs to be condemned, and I would even doubt that even the elevators are serviced regularly for safety standards. The carpets appear to be years old and unsanitary. The entire lobby was full of fumes of cheap cleaner.
I booked my room using Kayak with Orbitz serving as an intermediary. The hotel was rated as 2 stars, and based on this, judged that the hotel itself would provide the basic amenities such as clean towels, working light fixtures, and a sanitary room. We were not looking for anything fancy. When we got to our room, the key card access machine was coated in a strange brownish coating that was sticky to touch. When we entered the room, the lighting fixtures did not work and the entire room smelled of cigarettes despite requesting a non-smoking room. The sheets even had small ants crawling all over them. The towels were badly stained. We asked the front desk to fix the lighting upon leaving that day and they said they would take care of it. When we got back at around midnight, nothing in the room was improved.
In the evening time, this place is full of loitering drug addicts and other questionable people. There is no security whatsoever at this hotel. When we walked into the lobby, there were random guests and strangers smoking marijuana and doing drugs. There was no one on staff at the checkin counter. Immediately after seeing this, I called Orbitz to discuss canceling the remainder of our reservation considering that this Knights Inn misrepresented their property online. We did not sleep the whole night due to the fact that the beds were covered in insects, the room smelled of cigarettes, and that guests were loud and slamming doors all night long.
Knights Inn was unwilling to refund us the money we pre-paid for 4 nights, despite checking out early next morning! They claim they have a policy where if we stay the first night, that we are required to pay for the remainder of the stay. These people are a bunch of scam artists. They are luring in nonlocal customers online by misrepresenting their property and then turning around and refusing to refund the money already paid for services not used after seeing the quality and safety of the property after staying the first night.
After arguing with Orbitz all night long about having our money refunded, they finally agreed to cancel our reservation without penalty. However, these scam artists are now lying and claiming that we stayed the full 4 nights and that we are lying about checking out early the next morning. If we did stay here all those nights, why would we have a hotel bill for the Marriott for the last 3 of those nights?
Please do not stay here. The standards here are not of first world quality. There are plenty of other quality motels in the area of the same price range that are actually clean and of standard. These other motels also employ honest, hardworking people. I would recommend those instead. The people at this Knights Inn are liars and cheaters. I will be pursuing further complaints with Wyndham, Orbitz, Kayak, Knights Inn, Mastercard, and the Better Business Bureau to have my money refunded. I do not want them to get away with these adverse business practices on me or anyone else that is tricked into staying with them in the future.
- Official Description (provided by the hotel):
- Our Hotel is conveniently located 7 miles from the Superdome, and 8 miles from the French Quarter and Mardi Gras (Downtown). Our seven-story hotel, offering an outdoor pool, and daily complimentary continental breakfast. Our clean and comfortable guest rooms feature high-speed Internet access, Our front desk is staffed 24 hours a day to better serve your needs. ... more less
- Reservation Options:
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- Also Known As:
- Americas Best Value Hotel New Orleans