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“Perfect location and great staff” 4 of 5 stars
Review of Hyatt French Quarter

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Hyatt French Quarter
4.0 of 5 Hotel   |   800 Iberville Street, New Orleans, LA 70112 (Formerly Chateau Bourbon - A Wyndham Historic Hotel) (French Quarter)   |  
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French Quarter Theater
Ranked #25 of 153 hotels in New Orleans
Placida, Florida
Top Contributor
81 reviews 81 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
27 helpful votes 27 helpful votes
“Perfect location and great staff”
4 of 5 stars Reviewed November 10, 2013

This updated, cool hotel right on the edge of the French Quarter is perfect for a New Orleans getaway. You can pretty much walk to everything.
Rooms have very high ceilings and are well appointed - housekeeping is terrific!
They did have a corporate group there, but they didn't take over the place - we still felt very well cared for. Their bar, Batch, has a cool vibe...are a bit pricey...but it is a hotel. The pool is outdoors and not heated. They charge for internet in the rooms, but not in the lobby.

Room Tip: Rooms by the atrium are quiet...but you the risk of having a convention breakfast in the atrium...th...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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Alexandria, Virginia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 10, 2013 via mobile

We stayed in the Hyatt on Halloween for a last minute trip. The room was very large and comfortable. It had an extra sitting area, large bathroom and very comfortable furniture. In all was well designed to give a peaceful respite from the outside chaos. The staff was courteous and very knowledgeable, and responsive to our needs. Location was great if you are looking for a refined hotel in the French quarter. The building was older but the decor was modern and in excellent condition. It was a great stay

Stayed October 2013, traveled as a couple
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St. Albert, Canada
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 8, 2013

I stayed in this hotel for a conference. First time in NOLA. Short review/ conclusion: you pay for the location...Nothing extraordinary with this Hyatt chain hotel. But the location is absolutely perfect: close to everything in the core of the Easy. It seems that the rooms and bathrooms have been renovated but the finishings are not good (stains, lack of attention to details)... and I did not like the style ( but this is a personal opinion). Staff was friendly, average and nothing wrong. rooms were average clean and quiet. One comment: It is frustrating that in this times in you have to pay extra charge for internet access (not only Hyatt but many 'top brand' hotels still are doing that). It is funny; I was this week in a Super 8 located in Athabasca -a small town in northern Alberta- that gives you better rooms, free laptop, free Internet, free breakfast, free movies for less than a half the price ( and Northern Alberta is not a cheap place to stay or live). For sure, it is not at the French Quartier and Bourbon street. Bonne chance!

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cleveland Ohio
Top Contributor
50 reviews 50 reviews
30 hotel reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 5, 2013

Recently visited New Orleans and stayed at the Hyatt French Quarter. We booked the rendezvous package offering a free upgraded room and a free breakfast each morning. The hotel was unable to give us a upgrade on Saturday. Our room was very small. A petite king is what they called it. We were very unhappy with our room. There was a loud vibration that was intermittent during the first night. Also we had a little critter in our room, it was a mouse, I was disgusted. So we called the front desk in the morning requesting an upgrade yet again and I was upset about the mouse which we did not mention until check out. We were able , after a few calls to get a upgraded room, actually they upgraded us to a 2 room, 2 bathroom beautiful enormous room. We were impressed. My hubby had a man cave and I had the large bed to myself. The breakfast was good and saved us about 80.00. The hotel is clean and close to everything. Friendly accommodating staff as well. Check in and check out smooth. I would stay here again despite the Mickey Mouse visit.

Room Tip: Put a towel under door stop to prevent unwanted night time creepers
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ohio
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 5, 2013

I recently stayed at the Hyatt located on Iberville in the French Quarter for the pre-Halloween festivities as I have been doing since 2009. The hotel and guest rooms have been nicely renovated and are very clean. The hotel is perfectly located just one block up from Bourbon Street and a few blocks to Jackson Square and the Superdome, if going to a Saint's football game. The restaurants and bar, Batch, are a little over priced, but so is everything in the French Quarter. There is an IHOP located on Canal Street, which you can get to by way of the hotel lobby which is pretty convenient when craving pancakes at 3 a.m. The rooms are very pricey, but for the location...you are going to pay for it. The only complaints I have is that the Hyatt charges you $40 a day for valet parking, which I feel that for the price of the room (over $1000 for 3 nights at the hotel, and that's for the cheapest room at the Hyatt and does not include valet) you should get valet for free or even at a discount. $40 is a significant increase to what I paid in years past for parking. I arrived at the hotel on a Friday around 2:30 p.m. and checked out on Monday at 6:30 a.m. and the total charge for my valet was $132.50. I guess the Hyatt needs to pay for the multi-million dollar renovation job they have done at the Hyatt French Quarter. A word of advice if staying at the Hyatt French Quarter....do not drive and valet your car there! Granted there are other lots available, but when driving from out-of-town and not familiar with where to park, finding parking on your own can be stressful, especially since there is a lot of road construction going on. Take plenty of snacks when staying at the Hyatt because they do not offer you any type of continental breakfast, snack, etc. and if you drink the bottle of water that's in your room they charge you $4 per bottle. Stayed at the Best Western Plus in Bessemer, Alabama on my way to New Orleans, and the rooms were just as nice as the Hyatt and cheaper, and they offered a continental breakfast so why is it that hotels like the Hyatt don't offer some sort of breakfast besides the one you can get in their restaurant. Oh well, there is a Walgreen's located across the street (on Canal Street) from the Hyatt where you can stock up on snacks and water at a much cheaper price. Even as a Hyatt Rewards Member I was not offered a free bottle of water or anything. Other hotels that I've stayed at, and am a rewards member of, at least offer you a bottle of water or two for free.

Room Tip: Request a room away from the elevators on an upper floor.
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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oregon
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 5, 2013

I have stayed at a number of hotels throughout the years, I will not stay here again. We arrived late at night come to find in the morning stains on the sheets, the shower didn't work properly, garbage on the balcony, they ran out of coffee for the rooms. The room was noisy enough I couldn't sleep the first day and used ear plugs the rest of the time. What's more to say. The staff was nice.

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2013

The location was great. We were close to the fun parts of the French Quarter but far enough away to avoid the late night crowds. The staff was friendly and very helpful when needed. The bar, Batch, was nice, quiet and had a nice bartender. The restaurant, Powdered Sugar, was amazing. The food was great and the staff friendly. Our room was a little bit of a hike but very nice. The beds were comfortable and the room was big. We would definitely stay there again.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hyatt French Quarter

Address: 800 Iberville Street, New Orleans, LA 70112 (Formerly Chateau Bourbon - A Wyndham Historic Hotel)
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in New Orleans
#19 Romantic Hotel in New Orleans
#30 Business Hotel in New Orleans
#30 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt French Quarter 4*
Official Description (provided by the hotel):
The Hyatt French Quarter is a New Orleans luxury hotel located in the historic French Quarter adjacent to Bourbon Street in New Orleans, Louisiana. This beautifully restored historic hotel offers 254 smoke-free guestrooms with expansive 12-foot ceilings, plush bedding, modern in-room amenities, and balconies that overlook the historic French Quarter, our gorgeously landscaped courtyards or New Orleans’ famous Bourbon Street. ... more   less 
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Also Known As:
Wyndham New Orleans
New Orleans Wyndham
Sonesta New Orleans
New Orleans Chateau Sonesta
New Orleans Sonesta

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