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Hyatt French Quarter: Traveler Reviews

4.0 of 5
800 Iberville Street, New Orleans, LA 70112 (Formerly Chateau Bourbon - A Wyndham Historic Hotel)
Hotel amenities
Hyatt French Quarter
Ranked #26 of 150 hotels in New Orleans
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208 reviews from our community

Traveler rating
    98
    72
    23
    10
    5
See reviews for
Families
23
 
Couples
88
 
Solo
5
 
Business
28
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Key West, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Great location and wonderful employees”
3 of 5 stars Reviewed November 8, 2012

We were only in town for 2 days so this will be short. Location is fabulous and everyone that works in the hotel from the front desk to the maids to the bartenders are the nicest and friendliest people ever. I feel like the hospitality was really outstanding. Our room was spacious and comfortable, couldn't be better. We ate at Red Fish, located in the bottom floor, the first night and it was packed, lively and excellent.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monroe, New York
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great Location”
5 of 5 stars Reviewed November 7, 2012

Perfect location and close to everything in the French Quarter. Hotel is recently renovated but still has that boutique charm while still being a Hyatt. Red Fish Grill connected to the hotel is a GREAT restaurant as well. I was staying here as part of a conference. The conference staff is very attentive and does a great job. The food from banquet services however was only ok. Nothing to write about. Batch, the in hotel bar, was charming and had decent food for what it is. Better than the banquet food. All things considered, I would stay here again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, PA
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
“A historic hotel with the Hyatt name and luxury”
4 of 5 stars Reviewed November 5, 2012

A friend and I stayed here the weekend before Halloween, and the location was perfect for us: at the foot of Bourbon Street in the French Quarter. Check-in was very fast -- almost too fast, as the receptionist didn't bother asking if we had any questions about the hotel or location. The hotel was completely renovated only about six months prior, and everything had a new and modern feel. But form overruled functionality in a couple cases: a lack of hooks and surface area in the bathroom, and one large lamp between the two beds. (Difficult if one of us wanted to sleep and the other wanted to read. Each bed should have its own smaller light.) Our room was a "courtyard queen" which had a window facing the inside of a small atrium -- while there was no view, we also did not get any street noise. Beds were very comfortable! TV received HD signals, too.

Room Tip: If you're worried about street noise, ask for a room that faces an interior courtyard.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 6 more reviews by pennmike1997 for New Orleans
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
“Beautiful Hotel, Poor Housekeeping”
3 of 5 stars Reviewed November 5, 2012

All services were excellent, with the exception of housekeeping. I can't say they didn't always do a good job because one day they never even came to do anything. We had been out at an event and returned around 10PM to discover the room had been untouched, even though we had been gone since early that morning. I called the front desk and was told housekeeping was gone for the day but they could send up some clean towels. The front desk clerk did apologize for the inconvenience. The following morning, housekeeping staff was knocking on the door at 8AM wanting in to clean the room which I found odd since it was our check out date.
Our room faced Canal Street and there was constant noise from people, traffic, and sirens. Not an issue if you are used to living in a large city. The view was very nice.
After reading several other reviews, it seems this must be the norm for this particular hotel. Valet parking and bell service staff were great - very prompt and polite. It may sound petty, but returning to a room in need of attention at the end of a very long day leaves a bad impression.

Room Tip: If you want quiet, ask for an interior room. Otherwise you will face out to Canal Street or Bourbon...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“Almost perfect”
4 of 5 stars Reviewed November 5, 2012 via mobile

We checked in this past weekend and had a most enjoyable stay.The room was beautiful the bed very comfortable and the staff helpful,professional and very friendly. The location is perfect for a stay in New Orleans.
The only drawback was the water pressure in the bathroom. The fixtures and fittings in the bathroom was up to the par of the hotel but the size of the bathroom was minuscule and water pressure was woefully lacking.
I say this with regret because the staff and hotel met our every expectation with the exception of the water pressure

Stayed November 2012, traveled as a couple
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Additional Information about Hyatt French Quarter

Also Known As:
Wyndham New Orleans
New Orleans Wyndham
Chateau Sonesta
Sonesta New Orleans
New Orleans Chateau Sonesta
New Orleans Sonesta
Address: 800 Iberville Street, New Orleans, LA 70112 (Formerly Chateau Bourbon - A Wyndham Historic Hotel)
Region: United States > Louisiana > New Orleans
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotels in New Orleans
#36 Family Hotels in New Orleans
#60 Business Hotels in New Orleans
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Hyatt French Quarter is a New Orleans luxury hotel located in the historic French Quarter adjacent to Bourbon Street in New Orleans, Louisiana. This beautifully restored historic hotel offers 254 smoke-free guestrooms with expansive 12-foot ceilings, plush bedding, modern in-room amenities, and balconies that overlook the historic French Quarter, our gorgeously landscaped courtyards or New Orleans’ famous Bourbon Street. ... more   less 
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Hyatt French Quarter
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