As a travel reporter I stay at over 30 hotels a year. I was excited to stay in New Orleans' French Quarter and even more excited to stay at a newly redone property.
Only one VERY small trash canister in the room
Beverage machines were empty the entire weekend of my stay. I checked all four floors of the hotel. Plus, I lost $2 in one of the machines. When I phoned down to the front desk to ask when they would be refilled it rang and rang until finally someone in the back office picked up and told me to "just buy sodas in the hotel restaurant, they aren't much more". They were, in fact, a dollar more plus tax each.
When I decided to take out my overload of trash I could not find a container on the first, second or third floors. I literally walked outside and tried to find a container to deposit my trash
The small sofa and table in the room did not face the TV. The only place to watch the TV was from the bed. This made my stay uncomfortable.
The restaurant took my room service order then told me 20 minutes later they didn't have what I ordered (I must say when the room service clerk told me they didn't have order, he was very nice and did offer a free breakfast).
I knew I had spent more than my credit card hold on room expenses. I went down to the front desk and told them to run another card for incidentals and to be sure to leave the room charges on the original card. The attendant assured me they would. Nope! They charged the room and incidentals to the new card.
On Friday I asked that the manger contact me. Nope, I never got a call from the hotel manager.
Friendly staff (but not well versed in fine customer service)
Comfortable small sofa and table (I really like the sofa/table arrangement except for location)
As much as I travel, I have never left a negative comment on trip advisor. This stay, and lack of response from hotel management, forced me to warn other travelers.
- Official Description (provided by the hotel):
- The Hyatt French Quarter is a New Orleans luxury hotel located in the historic French Quarter adjacent to Bourbon Street in New Orleans, Louisiana. This beautifully restored historic hotel offers 254 smoke-free guestrooms with expansive 12-foot ceilings, plush bedding, modern in-room amenities, and balconies that overlook the historic French Quarter, our gorgeously landscaped courtyards or New Orleans’ famous Bourbon Street. ... more less
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- Also Known As:
- Wyndham New Orleans
- New Orleans Wyndham
- Sonesta New Orleans
- New Orleans Chateau Sonesta
- New Orleans Sonesta