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“Financial and functional disappointment.” 1 of 5 stars
Review of Chateau Dupre Hotel

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Chateau Dupre Hotel
2.0 of 5 Hotel   |   131 Rue Decatur, New Orleans, LA 70130 (Formerly Ramada Inn French Quarter) (Central Business District)   |  
Hotel amenities
Ranked #146 of 153 Hotels in New Orleans
Pensacola, Florida
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
“Financial and functional disappointment.”
1 of 5 stars Reviewed April 14, 2013

I went to New Orleans and paid $500 for 2 nights at this place. It was not worth $100 a night. I was in a king size "bed" that was actually a king size mattress that was sitting on 2 twin size box springs. One of the box springs had a huge brown stain on it, the curtains had similar stains on it, and there was a hole the window frame that was covered by masking tape and had obvious water damage. The hotel was located right beside a recycling/trash center so it was hard to get any sleep due to the dumping of bottles every other hour. Then, my last night there it rains. I wake up in the middle of the night with the window leaking large amounts of water. I was so exhausted that I did not tell the front desk until check out. When I was checking out, I started to mention the window and the front desk clerk cut me off and said,"It's leaking?" Obviously we weren't the first customers to complain about it. If you are get a room here for less than $75 a night, go for it. If you are looking to pay more, I would suggest an establishment that takes pride in themselves.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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318 reviews from our community

Traveler rating
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    47
    56
    146
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Osage Beach, Missouri, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 13, 2013

The hotel is located in the French Quarter within walking distance of a lot of activities, the fun stops there though. Yes it is an older building--brick on one side of the room and plaster on the other, long and narrow that sort of thing-- and that didn't bother me or my sister. The beds weren't really comfortable the type you can feel the springs when you sit down on it. We had two towels in the bathroom that was it no washcloths or hand towels; towels that are so small and thin you wonder why you bother. Towels were replaced just once and with stained towels over the 4 night stay. Things only got worse the storm that had gone through left and it got hotter, and humid. Our air conditioning didn't work. They didn't care, 'we don't have anywhere to put you'...no offer to get someone in to fix it or anything. The maintenance man at least got us a few fans. The same day our shower's hot water stopped working, he did attempt to fix it but needless to say after one of us took a shower it broke again. Again the maintenance man offered to let us in another room luckily we were leaving that day. Oh and the safety hazards, NO FIRE ALARM, wires coming out the wall where the telephone was plugged in, the shower was mildewy--I wore flip flops in there all week--, and just general repair was poor paint colors didn't match, tiles in the bathroom cracked, and the elevator only stays open for about 5 seconds so be quick. We loved our trip but not our hotel. If you go there just remember you are paying for the location.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, District of Columbia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 9, 2013

Really dirty. Everything is dirty. The floor is dirty. There is a dilapidated couch in the room that is dirty. There is a table that has sticky food spills all over it. The bathroom is dirty with a sticky floor. The walls are dirty and cracked. I'm surprised I haven't gotten rashes from the bed.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 7, 2013

Stayed at Chateau Dupre as part of tour when the taxi pulled up outside I got that sinking feeling torn canopy and that feeling just kept on sinking. We'd travelled from Memphis on the Amtrak train and had got up very early to start that journey arriving at the hotel at 3-45pm where we just wanted to get to our room and unwind. No chance 'the room wasn't ready' and wouldn't be until 4-30pm we were informed by a totally disinterested individual at reception. Sitting in the reception area we took in the decor which looked as if it hadn't been painted since hurricane Katrina had flooded New Orleans, the walls had water marks and paint peeling off. We looked for the complimentary coffee but it had been empty for hours. We decided on a beer and were given plastic containers because the bar next door didn't belong to the hotel and as we found out later neither did the restaurant. You can access both from inside the hotel but they are independently owned.

After waiting until 5pm I asked the receptionist if our room was ready and it was but even though we were sat only yards away the chap never mentioned this until approached. There was no-one to help us with our luggage and so we got into the filthy lift which trapped my arm as it attempted to set off before we'd got all our bags into it.

Inside the room from the dark,dirty hallway we were astounded to find a huge black industrial contraption taking up a corner of the room restricting access to that side of the bed. The view out of the window was barely visible as the windows hadn't been cleaned in a decade and the glass panes clung on precariously to the small amount of putty left in place. The bedding was stained with all manner of cosmetics and spilt drinks and the wool blanket clearly hadn't been laundered for an age, the carpet was littered with trodden in gum and burns while the chair was just totally ingrained with dirt. The curtains hung down from the windows as the hooks had come away from the fabric.

The bathroom showed signs of recent refurbishment, however, the toilet seat had all manner of things attached to it (won't go into detail) and hair beneath it. The shower rose was crusted with scum and was legionnaires disease waiting to happen no way were we going to use it. We must have been lucky with the towels as they looked to have been a recent purchase.

After one very uncomfortable night we managed to contact England and were thankfully moved to another hotel but whist we were waiting to move observed a huge cockroach scurrying across the desk and when we informed the receptionist she replied that all the hotels in New Orleans have them they come in from outside. I wouldn't wish our experience of this hotel on my worst enemy and think the Chateau Dupre should update it's photographs to reflect the hotels true image that of a dirty, dismal and depressing run down dump.

Room Tip: Quality Inns & Suites 210 O'Keefe Avenue. Any room will do they're all beautiful don'...
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Iberia, Louisiana
Top Contributor
53 reviews 53 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 25, 2013

The location of this hotel is perfect! It is a typical older NOLA hotel that could use some TLC. But, the price is right and the location perfect. The entire staff was extremely friendly and helpful so no problems there. The room was a good size but beds were very uncomfortable. Lots of walking in the French Quarter and late nights on Bourbon help with this. Over all the room was clean on the surface, however a friend dropped a ring and when we looked under the bed it was dusty. Our room was extremely quiet! However we faced a back delivery ally so early mornings delivery trucks could be noisy. But be warned there is no coffee in the rooms. There is a carafe of cold coffee in the lobby so you are better off going for a walk to get a morning cup. Our biggest problem was the shortage of towels. There were only 2 large bath towels in the room with no wash cloths upon our arrival. We were 4 ladies so that would not do. We asked them for more towels and the very friendly attendent brought up only 2 additional large bath towels. She assured us that as soon as she secured wash cloths she would bring them. We just chose to walk to the nearby Wal-Greens on Canal and purchase a $5 bundle of wash cloths which solved that problem with no headaches. I can understand some of the reviews that rate it so poorly. We travel several times a year to NOLA and have stayed in many hotels there. We chose this hotel because it was St. Patty's weekend and all hotels were booked or outrageously priced. We really spent very little time in our room so it was fine for a fun girls weekend. However if you want luxury...choose another location. I would stay here again for this type of trip. The bar and restaurant was very busy and food was really good. It's overall a perfect location and for the price nice for a fun weekend.

Room Tip: If you have a problem with early morning noise ask for a room not facing the back delivery ally. Noi...
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
325 reviews 325 reviews
48 hotel reviews
Reviews in 104 cities Reviews in 104 cities
147 helpful votes 147 helpful votes
2 of 5 stars Reviewed March 15, 2013

You are paying for a bed in a great location. That's it. Don't expect any room servicing without a fuss. We were here 5 nights and had towels delivered twice, and collected our own three times after chasing for somewhere between 30 to 60 minutes. One set of towels were torn and stained with boot polish and we think blood.
Don't expect cleaning to be done as part of room servicing. It's basically the towels being taken and bed being made. Floors and bathroom are not visibly attended to.
No coffee or tea facilities or fridge in rooms. Some coffee is available in the lobby but only to 11 and seems to be more there for the staff use. When it runs out and you ask for more its a drama because "they are overworked" yet staff seem to just stand around and chat to eachother.
Everyday there was another guest at the counter complaining about something.
It sounds like we were lucky with room 200 which had street noise but also had natural light and little noise from our neighbours. We also got some wifi if we sat in the right spot. Bring your earplugs and you sleep well.
Just laugh at the service and don't tip a penny. Remember for this location you are paying less than 50% of what they charge around the corner at the Sheraton and Marriott.

Room Tip: Ask for a room number 200 and avoid a room next to the lift.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chateau Dupre Hotel

Address: 131 Rue Decatur, New Orleans, LA 70130 (Formerly Ramada Inn French Quarter)
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #146 of 153 Hotels in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Chateau Dupre Hotel 2*
Number of rooms: 54
Official Description (provided by the hotel):
Nestled in the heart of the French Quarter, this 80-year old inn has been home to statesmen, magnates, and matriarchs of New Orleans society. Now you, too, can sleep beneath the Inn's grand ceilings and enjoy its charming hospitality! Visit our site to learn more about our amenities and guest rooms ... and reserve your stay with us for your next visit to New Orleans! ... more   less 
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Also Known As:
Chateau Dupre New Orleans
Hotel Chateau Dupre

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