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“Wonderful service and location” 5 of 5 stars
Review of Bourbon Orleans Hotel

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Bourbon Orleans Hotel
3.5 of 5 Hotel   |   717 Orleans St., New Orleans, LA 70116 (French Quarter)   |  
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10% Off & Free WiFi
Ranked #5 of 154 Hotels in New Orleans
Cleveland, Ohio
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
“Wonderful service and location”
5 of 5 stars Reviewed August 1, 2014

We stayed here for four days in late July with our teenage son. If you are looking for an easy location with impeccable service, this is your hotel. Beautiful hotel, right on the corner of Orleans and Bourbon Street, directly behind St. Paul's Cathedral; it made it easy to walk everywhere we wanted to go. The staff is amazing - friendly, professional and every single person from the valet, to the bellman, the front desk clerks, the lady who provides towels at the pool, the cleaning crew, the concierge - everyone - were ready to make sure that anything we wanted, we got. We had a room with a petite balcony, so we were able to sit outside every day and enjoy the "goings-on" in the Quarter. The pool is beautiful, and private from the quarter, perfect for some quiet relaxing at the end of the day. My only complaint - and it's not much of one, really - is there is no mini-fridge in the room. It would have been nice to have ice-cold water bottles in our room, since we drink a lot of water. But other than that, we loved it, would recommend to anyone.

Room Tip: Get a room with a balcony - you will be happy you did.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, August 5, 2014
Thank you for staying with us last month and for your nice comments. Bring all your friends and family from Cleveland for a visit!
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1,952 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Jersey
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 30, 2014

PERFECT!!!!! Location, staff and food just perfect. We stayed on the second floor overlooking the pool. Hotel is steps away from Bourbon Street but when you enter the hotel you feel such tranquility. The lounge and bar staff is extremely friendly and helpful in picking out a cocktail.
We are so happy That we listened to TA reviews.

Room Tip: Stayed in room 220. It had a king size bed overlooking the pool.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, August 1, 2014
Dear debvin,

We certainly like to the word you have chosen. We work very hard to provide a wonderful guest experience and I am delighted you had a nice time here at the Bourbon Orleans. Please let all your friends and family in New Jersey know we are ready to welcome them to the World Famous French Quarter!
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 30, 2014

Great hotel and in perfect location. Extremely satisfied with the accommodation and friendliness of staff. Beautiful lobby and receiving a ticket for a complimentary drink was a plus.Will definitely return there.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, August 1, 2014
Dear Judy R,

Thank you for your nice comments regarding our hotel and staff. Our lobby, dating back to 1817, offers a very special “sense of arrival” to our hotel, I am very happy you enjoyed it. Thank you for staying with us here at the Bourbon Orleans.
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Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 30, 2014

This can't be beat for location, but that's really all it has going for it. We stayed four nights and were botherd the first two nights by obnoxious hotel guests in our hallway until the wee hours. We called the front desk to complain several times. Security finally did something about it, but the hotel offered us nothing to make amends. The beds are not comfortable, all the plugs in the walls were pretty useless if you wanted something to actually stayed plugged in while you were using it, the lightbulb in our floor lamp worked but was just hanging out of its socket (I'm sure that's perfectly safe), and the walls in the bathroom look like they are never wiped down. The hair in the drain was a nice touch, too. The French Quarter is not that big. Everything is within walking distance so save some money and stay at a good hotel on Canal Street. This hotel was a bit pricey for the experience we had. If you do book this hotel, do so online with Orbitz or the like, if you try calling them to make a reservation, they will have a different story/offer and price every time you call. I was excited to stay here based on all the reviews, but I was not at all impressed.

Room Tip: Ask for a courtyard room away from the elevators so you have a quieter experience.
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  • Stayed July 2014, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, August 1, 2014
Dear freebird9r,

Thank you for staying with us and for your feedback on your guestroom. We will be addressing the areas you have mentioned and take all guest comments very seriously. Should you plan a return trip, please reach out to my office directly and we will ensure you a restful and comfortable experience.
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Whangarei, New Zealand
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 29, 2014

We searched long and hard for a place to stay and were really happy with our decision. From the lobby, to the bar, to the pool, to the room, everything was great. The location cannot be beat, one step away from Bourbon street, but without the noise and craziness. The pool is a great way to relax, with drinks served by the bar, on a hot summer afternoon. Service was excellent, including the valet parking (which was a relief not to have to deal with parking our car in New Orleans).
Overall a great stay and we would recommend this to anyone (family and/or couples) that want a fabulous stay in the Quarter.

Room Tip: As far away from the elevators as possible (noisy returning party goers...)
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, August 1, 2014
Dear L_DTravellers,


Thank you for coming all the way from New Zealand to visit our great city. Certainly we occupy a coveted location in the French Quarter, located between Bourbon and Royal streets, adjacent to Jackson Square. I am delighted you enjoyed our poolside libations as well. Come back again soon!
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Auckland
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 29, 2014

Fab hotel, right in the guts of it all, yet serene, pool and all. Very tasteful decor. We opted for a room with 2 double beds, price excellent. Towels etc plentiful. Lovely house bar , everyone friendly. Short wait for room, the comped us a couple of drinks for the inconvenience. Would absolutely recommend if you want quality on bourbon st.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, August 1, 2014
Dear Natalie S,

Thank you for staying with us here at the Bourbon Orleans Hotel. We like to think we are an “Oasis in a sea of Celebration”. Please tell all your family and friends we are ready to welcome New Zealand to New Orleans!
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Appleton, Wisconsin
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 29, 2014

Booked a Vieux Carre Queens room. It was fairly spacious, had a wet bar, comfortable beds, and since I requested a courtyard room, was VERY QUIET. The staff was generally quite personable and helpful and did a better job of making quests feel welcome than other NOLA hotels at which I've stayed. The lobby is beautiful, comfortable and inviting and the complimentary ice teas and infused waters they had each day were a nice touch and much appreciated.

The bathroom was roomy and had plenty of counter space. My only real complaint was the shower. Because it's an open, walk-in shower, they have the shower nozzle installed so it doesn't spray out the door opening. However, as a result, you have to hug the wall under the nozzle to rinse your hair. It's a tad awkward.

Didn't eat in the restaurant but the Bourbon O Bar very nice. Steve is friendly, attentive and very knowledgeable. Singer Eudora Evans has a lovely voice!

Room Tip: Courtyard rooms are quieter. Vieux Carre Queens rooms are more spacious.
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this review, August 1, 2014
Dear BLK47rs,

Thank you for your nice comments regarding our friendly staff of associates. Steven in the bar is a very special mixologist! I will be sure to share your comments with Eudora Evans as well. Eudora will be with us Thursday and Friday nights in 2014.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bourbon Orleans Hotel

Address: 717 Orleans St., New Orleans, LA 70116
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in New Orleans
#8 Business Hotel in New Orleans
#9 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Bourbon Orleans Hotel 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
Discover a place where old world charm meets new world luxury. Nestled in the heart of the French Quarter, the Bourbon Orleans New Orleans Hotel features a rich history and opulent French styling reminiscent of the early 1800s. Its central New Orleans location, just steps away from the famed St. Louis Cathedral, means you're never far from the best the city has to offer-from upscale shopping on Royal Street, to the local artists and performers of Jackson Square, to all of the restaurants, galleries and nightlife in between. ... more   less 
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Also Known As:
Hotel Bourbon Orleans
Wndham New Orleans

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