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“Traditional Southern Hospitality” 5 of 5 stars
Review of Bourbon Orleans Hotel

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Bourbon Orleans Hotel
3.5 of 5 Hotel   |   717 Orleans St., New Orleans, LA 70116 (French Quarter)   |  
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Hotel amenities
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Bed & Breakfast Package
Ranked #6 of 153 hotels in New Orleans
Bramhall, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Traditional Southern Hospitality”
5 of 5 stars Reviewed February 8, 2013

We arrived late at night after our travel agent had made a mess of our booking (see my review of the Maison Dupuy). The reception staff, who were excellent throughout our stay, upgraded us to King suites after they'd heard of the problems we'd encountered even though it was not of their making. The top floor rooms were of a good size, nicely furnished, clean and had a good view over the French Quarter towards the CBD. The beautiful lobby with its original chandeliers reflected the elegance of the Old South. Chris the night auditor besides being very helpful was also very informative concerning the history of the hotel and the Quarter. Nothing was too much trouble for Louis the parking valet and as for Caleb the bell captain, he was a laugh a minute, always cheerful. We didn't really want to leave to go on our caribbean cruise but the welcome we got on our return in order to spend a few more days before flying home, felt genuine. All of the staff we encountered were friendly and helpful but the cherry on the icing was the concierge Mr Ron. What a great asset he is to this hotel. Very helpful and his knowledge of the city is 2nd to none. Staying there was a home from home. Will definitely return without a doubt.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (641)
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English first
New Orleans, Louisiana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 7, 2013

just checked in at the hotel, why is that when you try to smile and be nice to others , people act snobbish , the receptionist gave me that worst room , when you open the windom , it faces a wall, knowing fully well, the next two rooms are not occupied !!! she is going to keep those rooms empty , yet not make the traveller happy, would not recommend , if you get room 654 the receptionist does not like you, thank God there is more to do in new orleans !!!!

Stayed February 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 7, 2013

My wife and I spent only one night and were more than pleased with our stay. The location couldn't be better... Right in the heart of the Quarter. Quick story to illustrate the staffs attentiveness... I used up all the in-room coffee and called down for more. The receptionist misunderstood me and thought I needs two more coffee makers;). Without batting an eye she sent up two more coffee makers! I explained he misunderstanding to the staff member and took the coffee packets. Where else is that going to happen?

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicksburg, Mississippi
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 4, 2013

This is the best hotel for the money . Convenient and great service .

It is the ONLY place my wife and I stay when we come to New Orleans (and that's been for 30+ years . )

When we come we love to have a drink in the bar , then go ou and walk around the Quarter.

Room Tip: Call in advance and talk to the front desk. They are always helpful picking the room to fit your ne...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeland, FL
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 4, 2013

My husband and I stayed here for New Years Eve, and we were very pleased. The hotel had a great location. The lobby was very well kept, and the check-in desk made us feel very welcome. We stayed in a loft suite, which was amazing! It had tons of room, an enormous balcony, comfortable bed, and well equipped bathroom. We were only three rooms away from Bourbon St, and while the view was great, we did get some street noise, so I would definitely recommend bringing ear plugs. The rooms a little further away were probably quieter, and you couldn't hear anything inside the courtyard, so I would imagine outside noise isn't a problem in those rooms. We had a wonderful trip, and would definitely stay there again!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New Braunfels, Texas
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 3, 2013

I am a customer service SNOB! And I can honestly say EVERYONE and I mean everyone of the staff members I had contact with was anxious to help in whatever way they could, even go above and beyond!
We found our room to be spacious, quiet (courtyard, over looking the well maintained and nicely landscaped pool), clean and charming!
There is even a clean bar attached.
All this in a Great location!

Room Tip: 1st floor courtyard is quiet, convenient and a serene view.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 2, 2013 via mobile

Location at end of Beale St so fantastic location.

After 6 hour drive down from Memphis it was good to have valet parking but this is not cheap. Had a double Queen room with annex which was on 4 floor and far enough away not to hear noise from Beale St. Room was ready when we arrived but a full bin had been left under the sink and the coffee maker had not been cleaned out.

Following day we returned to our rom at 15.30 only to find the room had not been made up. Complained to reception and they offered to do it straight away or when we went out for the evening.

On check out we were asked whether our bill had been slipped under our door which it had not and we felt we were the forgotten guests.

Nonetheless, a good location and two free drinks at the bar. Piano player in the evening provides good entertainment.

Stayed January 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Bourbon Orleans Hotel

Address: 717 Orleans St., New Orleans, LA 70116
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in New Orleans
#7 Family Hotel in New Orleans
#7 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Bourbon Orleans Hotel 3.5*
Official Description (provided by the hotel):
Discover a place where old world charm meets new world luxury. Nestled in the heart of the French Quarter, the Bourbon Orleans New Orleans Hotel features a rich history and opulent French styling reminiscent of the early 1800s. Its central New Orleans location, just steps away from the famed St. Louis Cathedral, means you're never far from the best the city has to offer-from upscale shopping on Royal Street, to the local artists and performers of Jackson Square, to all of the restaurants, galleries and nightlife in between. ... more   less 
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Also Known As:
Hotel Bourbon Orleans
Wndham New Orleans

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