My friends and I stayed here recently while in town for a concert. I visit New Orleans often, and usually stay on or near Bourbon Street when it is a "girl getaway". I booked this hotel only because the one I usually choose to stay at was booked. The Bourbon Orleans was cheaper for it's location which made me a little skeptical! Much to my surprise, this hotel surpassed my expectations! It is beautiful, historic, and offers the hospitality that you expect when in New Orleans!!! All of the employees we encountered were so warm and friendly, especially Derek, the bellman and Alex at the front desk. We were upgraded to a suite with a balcony overlooking Bourbon St.!!! Check out was effortless, and the vallet team was always available and offered service with a smile!!! My only problem was a $50 pending charge on my debit card which I wasn't aware of. I left a message with one of the managers, Scott Campbell, and he promply returned my call and informed me this was standard procedure when booking through another company such as Expedia. I wll most definitely stay here again, and I will recommend the Bourbon Orleans Hotel to my friends!