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“Lovely French Quarter hotel” 4 of 5 stars
Review of Bienville House

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Bienville House
3.0 of 5 Hotel   |   320 Decatur Street, New Orleans, LA 70130   |  
Hotel amenities
Ranked #39 of 154 Hotels in New Orleans
Adel, Iowa, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Lovely French Quarter hotel”
4 of 5 stars Reviewed July 15, 2014

We stayed at the Bienville House when we traveled to New Orleans for a summer wedding. Our room was small but lovely with a beautiful four-poster bed. The pool area was secluded and well-kept. This hotel is within walking distance of Bourban Street and many other attractions.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, July 21, 2014
We are so glad you had such a lovely stay with us! We would love to see you again soon for another great stay at Bienville House.
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725 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
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English first
Atlanta, GA
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 15, 2014

Bienville House was a quiet retreat from the hustle and bustle of the city. My husband and I stayed here one weekend in June while attending a wedding at Jax Brewery. We were on foot and found the location prime for biped exploration. We even walked to/ from the wedding (with me in 4 inch heels mind you!).

The breakfast was typical continental fare -- cereal, sugary yogurts, breads, bagels, scones, milk, juice, and some limited fruit (we only saw apples). The coffee was good. Yes, there is an attendant and she does pour the coffee for you. In the afternoon, we did partake in the cookies and lemonade. Meh... a cute amenity.

The pool barely gets any sun during the day and there are only 2 loungers. When I asked about the pool sun exposure, we were told we could use the rooftop pool at the Monteleone. We gathered our pool bag, walked to the Monteleone, made it to the pool, and could not find an open lounger, chair, or space in the pool. It looked like people stew. That is just not our scene, so we settled for a shady soak at Bienville House.

Our room was large and we were very impressed by the HIGH ceilings. The space was clean and the room was quiet (we faced Peters St.).

The only "problem" we had was with the housekeeping -- our trash was taken out and dirty towels picked up, but the bed was not made and new towels were not dropped off. We saw housekeeping in the halls as we left for the afternoon/ evening and assumed they would get to servicing our room, but they did not. In retrospect, we should have stopped at the front desk to request service.

All in all, would I stay here again? Yes.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, July 21, 2014
Thank you so much for your review on Bienville House. All of your feedback is much appreciated and we are thrilled you had a great stay with us! We hope to see you again soon for another visit to NOLA.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harvey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014 via mobile

We booked a group for my son's wedding. Every staff member that we encountered was friendly and helpful. The rooms were clean, spacious, and charming. Most important to us was the location for our out of town guests, and they were more than pleased with the Bienville House as well. Anything they wanted to see was within walking distance.

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, July 21, 2014
We are so thrilled you had such an excellent stay with us at the Bienville House! We hope to see you again soon for another great trip!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 15, 2014

During our last trip to New Orleans 7 years ago, we happened to walk by the Bienville House one day, walked in to the lobby and I knew, NEXT time in New Orleans this was the hotel I wanted to stay in. It took 7 years to come back but we recently spent 5 nights at the Bienville House and it was sad to leave. Our balcony room, 223, was fantastic, the staff was wonderful, they made you feel like you were home and were very warm and attentive, breakfast was great, afternoons they had lemonade/cookies or/and wine, location is the best and you cannot beat the price. From now on we will definitely stay at the Bienville House and it will not be 7 years to next time. It is worth flying there from NYC just for the hotel.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, July 21, 2014
We are so glad you had such an amazing stay with us at the Bienville House! Don't wait another 7 years to come visit us again!! We hope to see you again soon in the Big Easy!
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Methuen, Massachusetts
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 10, 2014

My husband and I spent two nights at Bienville House for an anniversary trip, my first to New Orleans. The price and location were the deciding factors for us in choosing Bienville House, along with many great reviews we read online. We were definitely not disappointed. The hotel felt more upscale than places where we normally stay, especially for the price, and everything was sparkling clean. The staff was incredibly helpful and friendly, always greeting us with a smile. We wouldn't hesitate to stay there again and will definitely recommend Bienville House to friends and family.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, July 14, 2014
We are so pleased you had such a wonderful anniversary trip to New Orleans and the Bienville House! A big weekend like that should always be perfect!! Please come and visit us again soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 9, 2014

Balcony was very nice overlooking the lovely courtyard pool. Room was clean and comfortable. Staff was very accommodating and was able to check us in early since we were traveling and arrived early. The elevator and doorways were narrow and we had a difficult time with my husband's electric scooter, but we managed. We wanted a New Orleans feel and the Bienville fit the bill and was in close walking distance to Bourbon Street and shopping. Everyone was exceptionally nice at the hotel. We will stay again.

Room Tip: If traveling with electric scooter or wheelchair, please know that elevator and door ways are tight...
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, July 14, 2014
We are so glad you had such an enjoyable stay with us at the Bienville House. Please come and visit us again in NOLA soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 8, 2014

I got married here in May and it was the best experience of my life. The manager Mrs. Monroe helped me plan everything. She did all the leg work, provided me with contacts for music, hair, minister, everything. Since this was a destination wedding that was incredible. She is my fairy Godmother and provided my husband with wonderful wisdom. The staff helped with everything from unloading the car to decorating to rubbing my feet!!! They even danced with us in our second line parade. I highly recommend this hotel, I will never stay anywhere else in New Orleans ever again. They really treat you like family here!!!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, July 14, 2014
We are thrilled you had such a fantastic wedding experience and stay with us! We certainly loved having you!! We hope to see you again soon and congratulations!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bienville House

Address: 320 Decatur Street, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Best Value Hotel in New Orleans
#30 Romantic Hotel in New Orleans
#39 Family Hotel in New Orleans
#50 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bienville House 3*
Number of rooms: 83
Official Description (provided by the hotel):
Just as the French Quarter is perfectly situated in the heart of New Orleans, the Bienville House New Orleans hotel is perfectly situated in the midst of the historic French Quarter. Having just completed a multi-million dollar renovation, the 83-room hotel is a truly distinctive downtown New Orleans hotel establishment.  It has a sense of style and grace only to be found in America’s most interesting city, within this New Orleans' boutique hotel accommodations in the French Quarter. ... more   less 
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Also Known As:
Bienville House Hotel New Orleans
Bienville Hotel New Orleans
Bienville New Orleans

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