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“Convient and Comfortable” 4 of 5 stars
Review of Bienville House

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Bienville House
3.0 of 5 Hotel   |   320 Decatur Street, New Orleans, LA 70130   |  
Hotel amenities
Ranked #39 of 154 Hotels in New Orleans
McKinney, Texas
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
“Convient and Comfortable”
4 of 5 stars Reviewed October 26, 2013

This hotel is a great location for NOLA. The rooms very comfortable, great bed, nice linens. We arrived on a weekend when there were 3 wedding parties staying at the hotel. We did not get into our room until 4:30 or so even though checkin is at 3:00 p.m. Staff was very apologetic. The hotel is very quaint and cozy. Not too large and impersonal. Continental breakfast is not anything special. We were in a room that faced the fire station and had a step down the minute you walked into the door of the room.. I nearly killed myself when I walked into the room even though there is a sign on the door that tells you to watch your step. The trash truck also comes along at the crack of dawn if you are in a room that faces Decator street. It was still a lovely place. There are rooms on the 4th floor that have small patio's with tables and that would be a nice place to stay if I were to return to stay there. The front desk staff recommended a great place for breakfast right around the corner and we surely thank her for that. It was the Fluer de Leis cafe. I hold back from 5 stars as I was a bit irritated that we left early in the morning to go on a tour and did not return until nearly 3 p.m and our room still had not been cleaned. The staff came about 4 p.m. and we were in the middle of getting ready for the wedding. However on the day we checked out of the hotel we were a little after noon returning from breakfast and the front desk person was quite curt about check out being at 12 noon and when we went up to get our luggage our room key had already been disabled. I was irritated that the two days prior there was no rush to get us checked in or clean our room but when it was time to leave it was a big rush to get us out to clean the room.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, November 13, 2013
Thank you for taking the time to review your stay with Bienville House.

I regret that you did receive the level of service we are capable of providing and I apologize. Your remarks are well taken and have been brought to the attention of our management team for review.

We greatly value your patronage and glad you enjoyed so many other aspects of our hotel. We hope to see you in NOLA again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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782 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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NJ
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 26, 2013

We stayed at the Bienville House this past week and really enjoyed the visit. Our room was number 416, we had asked for an upper floor and also a king bed. There are few king rooms in this hotel as it seems they have mainly doubles. The fourth floor has many gardens if you just want to relax for a while. The hotel location is great, five minutes from the heart of Bourbon Street, Canal Street, Jackson Square or most anywhere you want to wander. The staff was extremely polite and very helpful. Morning breakfast was standard fare with yogurt, bagels, pastry, etc. My one word of caution, and what prevented a five star rating was that our room was small and our bathroom was literally 3x8 feet. When I got out of the shower it was difficult to attempt to dry off without hitting a wall on either side. I guess they sort of squeezed the room in the corner, we made do. Would we return, absolutely.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, November 13, 2013
Thank you for taking the time to review your stay with Bienville House. We are glad you enjoyed your trip! The Bienville House is a historic property, and with that comes a unique floor plan with varying room sizes. We have tried our best to preserve the history of the building while still providing guests with a comfortable place to stay. We appreciate your understanding, and we look forward to your return.
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Everywhere
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 23, 2013

Went to the Alabama vs LSU championship and stayed here while in town. Very good location!! It was very close to the fanfare and it was a great place to crash after spending the day in NOLA. Great resturants are nearby and you can walk to almost all places of interest.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, November 13, 2013
So pleased you enjoyed your stay at Bienville House. We hope to see you again soon!
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Montgomery, AL
Top Contributor
55 reviews 55 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 23, 2013

Since there were three wedding parties at the hotel, we were not able to get a room with a balcony...could also be because we booked through Expedia. Our room was spacious with frig, microwave, and coffee maker. Very clean and with a four poster bed. I would have liked a more appealing breakfast, but Cafe Dumonde is nearby. Our car was parked on site which was nice although parking in NOLA is always ridiculous. Staff was very friendly. Will stay here again...if I can get a balcony room!

Room Tip: Request a room with a balcony. You hear the garbage truck at 4 am if you are in room 216.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, November 13, 2013
Thank you for taking the time to review your stay with us! Next time you visit, we would love the chance to accommodate a room request for a room with a balcony, just let our front desk staff know when booking!
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New Canaan, Connecticut, USA
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 22, 2013 credit card Amex Card Member Review

This is a very quaint hotel right on the edge of the French quarter...close enough to stroll but far enough to avoid the noise of Bourbon street. Would definitely go back....The staff was helpful and courteous





Stayed July 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, November 13, 2013
We are glad to hear you enjoyed your stay at the Bienville House! Thank you for the kind review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nola, Italy
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 21, 2013

We live here and love to go down to the Quarter, but rarely spend the night. Last Saturday after a great day of fishing in the Gulf, we stayed at the Bienville House, had dinner and went to the theatre. The satf was exceptionally friendly, attentive and helpful. from Lucious at the Valet, to Cynthia ant the front desk to the manager in the bar after the show; when we need just one more bottle of wine before bed. all were warm and welcoming!
Lovely charming decor, great rooms, great bar feel, nice courtyard with a fountain and pool

Room Tip: Within walking distance of everything you must see in the City! Interior rooms are probably quieter...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, October 22, 2013
It sounds like you had a wonderful trip to New Orleans. We're so happy we could have been a part of it!
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New York
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 21, 2013

I stayed at this hotel in October for 3 nights. It was a very comfortable hotel to stay at. They give you a free continental breakfast every day. The hotel is located right in the heart of the French Quarter close to everything.

The staff was very helpful, particularly Beverly, who told me where to go to get good meals. I highly recommend it and would stay there again.

Room Tip: I stayed oh the Decatur side of the street in a king room. Some rooms have balconies but I believe...
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  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, October 22, 2013
Thank you for your kind review of Bienville House! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bienville House

Address: 320 Decatur Street, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in New Orleans
#37 Romantic Hotel in New Orleans
#62 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bienville House 3*
Number of rooms: 83
Official Description (provided by the hotel):
Just as the French Quarter is perfectly situated in the heart of New Orleans, the Bienville House New Orleans hotel is perfectly situated in the midst of the historic French Quarter. Having just completed a multi-million dollar renovation, the 83-room hotel is a truly distinctive downtown New Orleans hotel establishment.  It has a sense of style and grace only to be found in America’s most interesting city, within this New Orleans' boutique hotel accommodations in the French Quarter. ... more   less 
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Also Known As:
Bienville House Hotel New Orleans
Bienville Hotel New Orleans
Bienville New Orleans

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