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“Beautiful, clean, and accommodating” 5 of 5 stars
Review of Bienville House

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Bienville House
3.0 of 5 Hotel   |   320 Decatur Street, New Orleans, LA 70130   |  
Hotel amenities
Ranked #39 of 154 Hotels in New Orleans
Atlanta, Georgia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
“Beautiful, clean, and accommodating”
5 of 5 stars Reviewed July 22, 2013

Some friends and I made an unexpected trip to New Orleans for the funeral of a dear friend. Since the room rate was comparable to those near the airport, we chose the Bienville House. Our room was beautiful, large for the Quarter, and very clean. We had a nice balcony overlooking a small pool and courtyard. The location is very convenient to all the attractions in the Quarter. The noise level was what you'd expect in the Quarter, so we did hear some coming and going but nothing crazy. There was a nice complimentary breakfast (continental) and when the staff heard why we were visiting, they were very sweet. The manager told us we were welcome to come back after the wake (long after check-out) and they would find us a place to change or freshen up before we left town. Valet parking was only $22 a night, which is good compared to prices in Atlanta or other cities. You definitely want to park in a secure place if you are visiting New Orleans! Our only issue during our stay was that my friend plugged her I-phone charger into the outlet on the lamp and a power surge fried her phone. She talked with the manager and she said she would check into their liability for that. My friend, although frustrated about her phone, felt the manager was sincere in her efforts to look into the matter. I would definitely stay at the Bienville House again and hope to do so on a much happier occasion.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, July 23, 2013
Thank you for taking to the time to review your stay! We are glad you had such a good experience with your friends and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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779 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cincinnati, Ohio
Senior Contributor
24 reviews 24 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 14, 2013

Overall experience is a 5 out of 5 - hotel is 4, location is 6, Cynthia at the front desk is 10. We went to New Orleans for a birthday, and had 3 rooms next to each other, overlooking the pool. We could walk 3 blocks to Café Du Monde; 4-5 blocks to Royal or Bourbon St.; 4 blocks or so to Harrah's Casino; and we had no problem at all with noise. I will go back the next time.

Room Tip: We had rooms 208, 209, 210. All had small balcony overlooking the pool, which is in a beautiful cour...
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, July 18, 2013
Thank you for taking time to review our hotel. We greatly appreciate your feedback and are thrilled you enjoyed your stay with us and found Cynthia to be so helpful. We hope you will be back to see us and explore the city more soon!
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Southampton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 3, 2013

We had a lovely stay here as part of our honeymoon. The room was a good size, with a huge, comfortable bed and a very pleasant balcony that overlooked the hotel's splash pool. Perfect location in the French Quarter (and very close to the waterfront and the CBD) - convenient for us being on foot and getting around to local restaurants and attractions. The complimentary continental-style breakfast every morning was plentiful and very good, and the member of staff who served it (sorry, I can't remember her name!) was really friendly and helpful. We'd more than happily stay again if we return to New Orleans. Thank you for a pleasant stay!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, July 12, 2013
Thank you for taking time to review our hotel. We are thrilled to hear that you enjoyed your honeymoon stay with us! Congratulations and please come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 3, 2013

We stayed here for 3 nights in mid June, we had 2 rooms as there were 4 of us, and I can't fault it at all. The hotel is in a fantastic position in the french quarter, walking distance to Bourbon Street and very close to the river so near the steamboat. The rooms,lobby and pool area of the hotel are beautiful, very french and quaint. The bed is the best I have ever slept in ,so so comfortable. The staff were friendly and very helpful, especially Robert and his wife who did everything for us at breakfast, they were truly lovely. We left here to drive to Memphis and were supposed to leave there and go straight to New Orleans airport for the rest of our trip, but we loved Orleans and this hotel so much we came back and spent our last night here before flying on. No complaints at all , loved it

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, July 12, 2013
Thank you for taking time to review our hotel. We are thrilled to hear that you enjoyed our location and found our beds to be so comfortable! We hope you'll be back to see us in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Canaveral, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 2, 2013

Location, location, location...the Bienville House has it. In addition, it has a great staff (thank you, Cynthia) and lovely, comfortable rooms. I always feel right at home in this hotel and would definitely recommend it to anyone visiting New Orleans.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, July 12, 2013
Thank you for taking time to review our hotel. We are thrilled to hear you enjoyed our location and found our rooms comfortable. We will be sure to pass on your kind words about Cynthia and hope you'll be back to see us again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 2, 2013

We were in New Orleans to attend our daughter's wedding. Bienville House's location was perfect and the staff made what could be a hectic time, enjoyable. Without hesitation, they helped with requests that are not usually made. And what a help Cynthia was at the front desk. We'll certainly consider Bienville House for our next trip and plan to recommend it to friends.

Room Tip: There are a limited number of rooms with balconies. You must request them when making your reservat...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, July 12, 2013
Thank you for taking time to review our hotel! We are thrilled to hear you enjoyed your stay for your daughter's wedding and found our location to be perfect for your needs. We will be sure to pass along your kind words about Cynthia and look forward to having your family again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vaale
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 28, 2013

This was a pleasant stay in New Orleans. he hotel was located very near the center of the town, and it was in addition quite peaceful.. There will always be some noice from the streets but it was not disturbing us.
The rooms was spacious and very nuce, we got a location against the pool area, wich was nice. The frontdesk was very helpful with all requests we had.
There was a small breakfast at the hotel with only a few tables inside, but if there is good weather then the tables outside by the pool was very nice.
The Pool itself was not that inviting, at first sight it seemed a bit dirty, but it wasnt, it was only a colour that made us think so, so when you where at the pool you could see that it was ok, but still, we did not try it out.
We went right out into a busy street, a lot of eating places and squares right nearby, so location was very good.
Sp this was a hotel that can be recommended..

Room Tip: Choose a room facing the pool area for quiet positioning.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, July 12, 2013
Thank you for taking time to review our hotel. We are thrilled to hear that you enjoyed our location and found our staff helpful. We hope you'll be back to see us soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bienville House

Address: 320 Decatur Street, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in New Orleans
#35 Romantic Hotel in New Orleans
#62 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bienville House 3*
Number of rooms: 83
Official Description (provided by the hotel):
Just as the French Quarter is perfectly situated in the heart of New Orleans, the Bienville House New Orleans hotel is perfectly situated in the midst of the historic French Quarter. Having just completed a multi-million dollar renovation, the 83-room hotel is a truly distinctive downtown New Orleans hotel establishment.  It has a sense of style and grace only to be found in America’s most interesting city, within this New Orleans' boutique hotel accommodations in the French Quarter. ... more   less 
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Also Known As:
Bienville House Hotel New Orleans
Bienville Hotel New Orleans
Bienville New Orleans

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