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“Very charming choice in the French Quarter” 4 of 5 stars
Review of Bienville House

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Bienville House
3.0 of 5 Hotel   |   320 Decatur Street, New Orleans, LA 70130   |  
Hotel amenities
Ranked #39 of 154 Hotels in New Orleans
Fishing Creek, Maryland
Top Contributor
79 reviews 79 reviews
59 hotel reviews
Reviews in 53 cities Reviews in 53 cities
114 helpful votes 114 helpful votes
“Very charming choice in the French Quarter”
4 of 5 stars Reviewed May 14, 2013

I was in New Orleans for a wedding and the wedding party had booked a group of rooms at the Bienville House and the more famous Monteleone just up the street. I chose the Bienville House because I enjoy the boutique atmosphere and I was fascinated with the pictures of its garden pool.

The place did not disappoint. The rooms were beautiful. If you're looking for a lot of space, this may not be the place for you, but the interest and charm were certainly present. Four post beds, the type of decor one would expect to find in the French Quarter, a spacious bathroom, and interestingly, the floor sloped upwards in our 3rd story room. Linens were impeccable, and the towels were slightly larger than typical hotel towels. The cleanliness was everything one would expect from a hotel of this caliber.

If you're staying in the French Quarter, proximity is everything, and the Bienville House is easily within walking distance to everything you'll want to do. Bourbon Street is just a few blocks away, the riverboat Natchez even closer, and many of the better restaurants seem to be within an eight-block radius. It's also just far enough from Bourbon that you may just catch a good night's sleep, though.

The only complaint I had about the place was at checkout. The bellhop took a $10 tip to ensure a taxi would be front and center to get us to the airport at 1:00. He then went on lunch and 1:30 rolled around, and with repeated inquiries to the front desk, no one could find him or a cab. The front desk ultimately remedied the situation, but this was a rather unpleasant end to an otherwise great stay. We very nearly missed our flight, though.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, May 16, 2013
We appreciate you taking time to share your review of your recent stay with us during the wedding. We are so happy to hear that you had such an enjoyable stay! We regret to hear that you had an issue with the doorman, but we are glad that our front desk staff was able to remedy the situation quickly. We value your patronage and do hope to see you again upon your next visit to The Big Easy!
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781 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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English first
Omaha, Nebraska
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 14, 2013

I stayed here in May, 2013, for an extra day following a conference held at another hotel. I wanted to move to be closer to the French Quarter. I loved the quaintness of the hotel and decor. I had a 2 double bed room with balcony over the courtyard. The room was very large and beautifully decorated. I loved it! Also, I thought possibly the plumbing would not be as modern as at my previous hotel, but the water pressure in the shower was better. The staff was very friendly and helpful. Loved it, and I would stay there again if I come back to NOLA.

Room Tip: Some rooms do not have windows. I haven't seen those rooms, but I would make sure I was getting...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, May 16, 2013
We are so thrilled to hear that you had such a wonderful stay with us following your New Orleans conference. We appreciate you taking time out to share your review with us and hope to see you again soon on your next visit to New Orleans!
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Toronto, Canada
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 7, 2013

What a wonderful little hotel in the French Quarter..so close to everything..but quiet.Small breakfasts,coffee,tea,juice, muffins,cereals with excellent service just enough to get your day started.
We stayed in a room with an outside veranda view of inner courtyard...roomy and comfortable.Front desk staff order cabs when we needed them and booked our tours and gave us good recommendations on where to eat and visit.
We would stay here again very quaint,small personalized service.

Room Tip: Inner courtyard,3rd floor
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, May 8, 2013
We are so glad to hear that you had such a wonderful stay with us. We're thrilled that you found our staff to be so helpful and our service to be excellent. We hope to see you again soon on your next visit to New Orleans!
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Wilmington, Delaware
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 7, 2013

We stayed for Jazz Fest this year, it was our first time staying at Bienville House. I love the historic qualities of the hotel and the staff was extremely helpful and friendly. Our room was decorated beautifully, but had a musty smell and the bathroom was not very clean. Location is great, much quieter than hotels closer to Bourbon St. but still so convenient to everything.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, May 8, 2013
We appreciate you taking time out to share your review of your recent stay at Bienville House Hotel. We are so glad you enjoyed the historic aspects of our property, our accommodations and our location in the heart of the New Orleans French Quarter. We hope to see you again soon on your next visit to New Orleans!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 7, 2013

Superb Location in the Middle of all New Orleans History and scenic area. Rooms are beautifully appointed with mixture of modern and antiques. Bathrooms are small but have all necessary amenities and quite comfortable. Stayed in balcony room, biggest drawback = noise..
About 5am trains and street cleaners and garbage pick up were out in full force!

Room Tip: Ask for an interior room
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, May 8, 2013
Thank you for taking time to share your review of your recent stay with us at Bienville House Hotel. We are so happy you enjoyed your stay, our accommodations and location. We are sorry to hear your stay was disrupted by noise. We greatly value your patronage and do hope to see you again soon on your next visit to New Orleans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odessa, Texas
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed April 30, 2013

We went April 20 - 25, 2013 to celebrate my 45th birthday. This hotel is the sister hotel to the Monteleon. I would have loved to have stayed there, but for the price, the Bienville House was a great choice. Very cute hotel with lots of charm, history and architecture. I booked the second category room to ensure we got a room with windows. After seeing the hotel, I should have paid the extra and got a room with the balcony overlooking the court yard.

We were given room 358, which was street side directly across from the firehouse and right by the elevator. We didn’t have any issues with street or elevator noise during our stay. Actually, we heard more from people talking in the hall as they passed our room, which was occasionally. The room was beautifully decorated with a 4 post king bed, desk, coffee maker and armoire for the TV. A walk-in closet with safe and nice bath/shower combo. It would have been nice if they had put a small frig in the room.

We arrived at 2:00pm and we were advised our room wasn’t ready, so we dropped off our luggage and headed out to eat lunch. When we came back around 4:30pm, we checked right in and went up to our room. They offer a Continental breakfast in the morning between 7am and 10am, which consisted of coffee, juice, milk, pastries, sweet breads, cereal, yogurt and solid fruits. It is fine to get you started if you feel you have to have something right there. We only ate there one morning before an early tour. I do agree with some of the comments regarding the staff in the breakfast area. They keep a very close eye on the coffee and insist on getting it for you. I think they feel like it's good customer service, but it is not necessary. However, all the staff we encountered was very nice and helpful. They always greeted us when we came into the lobby and was nice to take some picture for us.

We loved the courtyard with the small pool. A nice relaxing atmosphere/oasis from the busy outside area. We did not use the pool as we just didn't have enough time. I don't really care for salt water pools anyway. We also didn't eat in the on-site restaurant/bar, Iris.

The location is fabulous. Within walking distance to most everything. About 3 blocks from Bourbon Street and a couple blocks from the waterfront. There are tons of restaurants and shops on Decatur Street, and much less expensive than on Royal or Bourbon Street. I would not hesitate to book this hotel again.

I have posted a full trip report with restaurants, activities and a picture link in the New Orleans forums.

Room Tip: The lowest category rooms do not have windows. The rooms with window are painted shut and do not op...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, May 3, 2013
We appreciate you taking time to share your review of your recent stay with us at Bienville House Hotel. We are so happy to hear you had such a wonderful stay and enjoyed our location, accommodations and service. We hope to see you again soon on your next visit to New Orleans!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bozeman
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 26, 2013

This is one of the few places in The French Quarter that allows pets. There is even a small grassy area for pet-walking a half block away (and grass is almost nonexistent in the FQ). The hotel is charming and deserves more than the 3* rating bestowed on it by AAA. The staff is wonderful, especially Beverly who always greeted our little dog by name and worked hard to accommodate us, so that we could extend our stay. We loved the location, so close to Jackson Square, shopping, and many fine restaurants. We are already planning our next trip and will definitely stay here again.

Room Tip: We stayed in 2 different rooms. One was an interior room with no window, which sounds grim, but was...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, May 3, 2013
We are so happy to hear that you so thoroughly enjoyed your stay at Bienville House Hotel. We are thrilled that you loved our location, accommodations and staff members. We will be sure to share your kind words with Beverly. We appreciate you taking time out to share your review of your stay with us and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bienville House

Address: 320 Decatur Street, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in New Orleans
#37 Romantic Hotel in New Orleans
#62 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bienville House 3*
Number of rooms: 83
Official Description (provided by the hotel):
Just as the French Quarter is perfectly situated in the heart of New Orleans, the Bienville House New Orleans hotel is perfectly situated in the midst of the historic French Quarter. Having just completed a multi-million dollar renovation, the 83-room hotel is a truly distinctive downtown New Orleans hotel establishment.  It has a sense of style and grace only to be found in America’s most interesting city, within this New Orleans' boutique hotel accommodations in the French Quarter. ... more   less 
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Also Known As:
Bienville House Hotel New Orleans
Bienville Hotel New Orleans
Bienville New Orleans

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