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“Great pre-cation for the vacation!” 4 of 5 stars
Review of Bienville House

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Bienville House
3.0 of 5 Hotel   |   320 Decatur Street, New Orleans, LA 70130   |  
Hotel amenities
Ranked #38 of 153 hotels in New Orleans
Rutherfordton, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Great pre-cation for the vacation!”
4 of 5 stars Reviewed January 28, 2013

My husband and I, along with several friends went to New Orleans a few days before our cruise was to leave in order to experience the town. This was our first time visiting NOLA and we did not know what to expect, since we had heard several conflicting recommendations. I am very happy to say that this is now one of our favorite places to visit and we will return. Bienville House is a great place to stay. The location is perfect, off Bourbon but not too far to walk. The rooms are very nice and clean. The staff was very nice and always spoke to us whenever we saw them. We are already planning our next visit to NOLA and we will definitely stay at the Bienville House.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, March 7, 2013
Dear Rhonda,

We are so glad to hear that you, your husband and your friends had such a wonderful stay with us before you boarded your cruise out of New Orleans. That's such a great way to turn one vacation into two! We're happy to hear you loved our accommodations and found our staff to be friendly and helpful. We appreciate your feedback and you taking the time to share your review with us. It's great to hear that you're already planning your next visit. If we can be of any help with information, don't hesitate to call us. See you soon!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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Chapel Hill, North Carolina
Top Contributor
66 reviews 66 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed January 23, 2013

We stayed here over Christmas 2012. This is a great value hotel located in the French Quarter and also an easy walk to Canal Street and the Warehouse & Arts District. Smallish but well furnished comfortable rooms, small modern bathrooms, large plasma tvs, continental breakfast snack bar with fresh croissant and bread, bar and pleasant restaurant (popular but as yet unrated), very helpful and friendly reception, own large garage for parking. There is also a patio with dip pool and some rooms have decks.

The location is quiet, not far from the river walk and trams, Jackson Square and Canal St, and we appreciated its closeness to all the shops, bars, restaurants and music venues since it was easy to walk back safely to recharge batteries!

Room Tip: Some rooms have decks for sitting out.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, March 7, 2013
We appreciate you taking time to share your experience of your recent stay at Bienville House. We are so happy to hear you so thoroughly enjoyed your stay with us! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 22, 2013

We stayed at the Bienville when we went to NOLA for a wedding. While the location was excellent, the hotel needs a LOT of work. The building smells musty. The rooms are in dire need of an update and a good cleaning. The worst part of it was we didn't have hot water for two days - showering in the already small and not great or well lit shower really sucked with freezing water.

If you're choosing a hotel solely based on location, this one is great. But, know what you're getting into.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, March 7, 2013
Thank you for sharing your experience of your recent stay with us. We regret that you did not receive the level of service we are capable of providing and we apologize. There is no excuse for the inconvenience you faced during your stay. Your remarks are well taken and have been brought to the attention of our management team for review. We greatly value your patronage and do hope that you will reconsider and give us another opportunity to display to you the type of hospitality and service we are committed to providing.
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brooklyn
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 7, 2013

We have stayed at many different FQ hotels and this one is a find. What we liked best:
Well-priced
Perfectly located
Friendly staff
Amazing heated, saltwater pool
Comfortable, clean, quiet room

We will return!

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, March 7, 2013
We are so happy to hear you have had such wonderful experiences at Bienville House Hotel. Thank you for taking time out to review your stay with us. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 4, 2013

Stayed with a few friends over Christmas, 2012. Hotel was walkable from most attractions in the French quarter.. They also have a convenient parking lot for your car.

Room opens up to this lovely patio with a table and four chairs.. Given the weather, was nice to hang there while waiting for friends or just sipping on some coffee and browsing the net.

A more comfortable bed would have been welcome since my back didn't quite agree with the slightly saggy ones they had.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, March 7, 2013
Thank you for sharing your review of your recent stay at Bienville House Hotel. We are so glad to hear you had such a wonderful stay and had a chance to relax on the tranquil patio between adventures exploring the French Quarter. Your remarks about your bed have been noted and have been brought to the attention of our management team. We hope to see you again on your next visit to New Orleans!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Top Contributor
61 reviews 61 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed December 31, 2012

I stayed at the Bienville House for a wedding this fall. It was nice enough. For the price, I thought the rooms were small and the bathrooms even smaller. While this is to be expected for a historic hotel like this, I would have liked more space and a more comfortable bed. The hotel is in an excellent location - walking distance to nearly everything you could want to do. The lobby and bar area were very nice and the staff was accommodating.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, March 7, 2013
We appreciate you taking the time to share your experience of your recent stay with us. We're so glad to hear that you enjoyed your stay and your visit to New Orleans. We do ask you to consider the nature of New Orleans’ old buildings and the measures taken to modernize them while preserving their integrity.. We have tried our best to preserve the history of the building while still providing guests with a wonderful space to stay while visiting New Orleans. We're glad that you enjoyed your visit and do hope to see you again on your next visit to New Orleans.
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Grand Prairie, Texas
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 29, 2012

Bienville House was great!! Cynthia at the front desk was so nice and accomodating. When the heat couldn't be fixed in my in-laws' room, she upgraded them to the "penthouse suite". The rooms were so charming and clean. The location is great for walking everywhere and the breakfast was a nice way to start the day. Can't wait to go back when it warms up and really enjoy the courtyard and pool with all the beautiful plants and flowers. Will definitely return!!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BienvilleHouseHotel, Guest Relations Manager at Bienville House, responded to this review, March 8, 2013
Thank you for taking time to review your stay at Bienville House Hotel. We are so glad you had such a wonderful stay with us. We are thrilled to hear that you found our staff to be nice and helpful. We're happy Cynthia was able to accommodate your needs during your stay. We would love to see you again when New Orleans warms up so you can enjoy the pool and courtyard area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Bienville House

Address: 320 Decatur Street, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Family Hotel in New Orleans
#38 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bienville House 3*
Official Description (provided by the hotel):
Just as the French Quarter is perfectly situated in the heart of New Orleans, the Bienville House New Orleans hotel is perfectly situated in the midst of the historic French Quarter. Having just completed a multi-million dollar renovation, the 83-room hotel is a truly distinctive downtown New Orleans hotel establishment.  It has a sense of style and grace only to be found in America’s most interesting city, within this New Orleans' boutique hotel accommodations in the French Quarter. ... more   less 
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Also Known As:
Bienville House Hotel New Orleans
Bienville Hotel New Orleans
Bienville New Orleans

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