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“St. Pierre - it's OK and a little French for rude.” 3 of 5 stars
Review of St. Pierre

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St. Pierre
3.0 of 5 Hotel   |   911 Burgundy Street, French Quarter, New Orleans, LA 70116 (French Quarter)   |  
Hotel amenities
Ranked #108 of 154 Hotels in New Orleans
Canberra, Australia
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
“St. Pierre - it's OK and a little French for rude.”
3 of 5 stars Reviewed July 26, 2014

Firstly St. Pierre's location is great: two streets behind the dirty Bourbon St and a short stroll to Frenchman where the GOOD live entertainment is.

Secondly, the pools are tiny (and a bit filthy - I got tangled in some girls plastic weave hair that she'd shed) but very necessary when visiting during stinking hot July. There's also two pools, a more private one in the back, if you don't feel like getting skimpy infront of the lobby.

Thirdly, the rooms are pokey and the aircon is LOUD - earplugs a MUST.

Fourthly, the complimentary breakfast is less than desirable, infact I think a toddler could make better scrambled eggs, and they'd probably use real eggs.

Fifthly, the parking is expensive with this hotel. Try your luck with some of the parking lots in the 'hood.

The front desk staff were surly, judgey, and unhelpful. You know what I mean, you walk through the doors and they look at you like they have no idea who you are (even though you've approached them hours earlier) and they seem super peeved that you've distracted them from their chit-chat. Every basic request just seemed like hard work for them.

When I asked about whether there was a fridge in my room, I was assured there was one... I turned that room upside down - there wasn't one.

Room Tip: If you need a fridge, confirm you have one in your room!
See more room tips
  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vickie P, General Manager at St. Pierre, responded to this review, August 20, 2014
Thank you for your review. I am certainly disappointed that you didn't enjoy your stay with us. Your comments have been shared with all department heads to ensure that corrective measures are taken. Please know that this is not the level of service that we strive to provide. I would like to speak to you personally about your experience and to invite you back so that we can give you the type of hotel stay that all of our guest deserve. Please contact me anytime Monday - Friday 8am - 5pm.
Look forward to speaking with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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432 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Top Contributor
121 reviews 121 reviews
20 hotel reviews
Reviews in 42 cities Reviews in 42 cities
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed July 22, 2014

Hotel is extremely old, but nicely updated. We had a huge room with two queen beds and very high ceilings.

Location is about 5 blocks off Bourbon Street so it is quiet and the walk isn't too far to get to "the street". About 20-25 minutes from the airport, but it is nice that New Orleans has instituted a law that a taxi ride from the airport to downtown, e.g. French Quarter, Warehouse District, etc is standardized at 33 dollars for one or two people. No chance of being "taken for a ride" by an unscrupulous cabbie. And the bus line for going downtown, the Garden District, Casino is only a block away.

In no particular order:

Check in, was fine. Ken was especially helpful. A nice young man.

Breakfast: Less than ordinary...same thing everyday and not many choices to boot. Menu; grits, cold cereal, bread or bagels, scrambled eggs and sausage patties, two kinds of honey, milk, and orange juice. Some/any type of variation would have been very welcome.

Pool, plunge pool may 15 feet by 8 feet. Glad no more than two guests ever wanted to use it.

Room, already spoke to it, but noticed that upkeep was definitely needed. Bathroom floor tiles were loose. They must have done some work in the bathroom because the floor by the toilet were covered with sheetrock debris and dust. Bed was comfortable. WiFi worked as advertised. Large armoire for clothing. There were large windows for plenty of light and they had heavy drapes to block out the heat.

Plusses..the staff. They were wonderful and attempted to be helpful even when they couldn't as it was out of their purview. Ken, Murphy, and the young ladies all were great.

Minuses...the room AC. It was non-existent for the first two nights. The maintenance guy attempted to help, but told me that this had been a problem for months and hotel had not done anything to fix it. Was offered relief in the terms of a different room, but it was very super small and dark with tiny, tiny windows. Asked for a fan, but none was forthcoming and then all of a sudden the AC kicked on and the room almost became too cold for the next nights. Very odd.

Would I stay again? Tough choice, perhaps but it probably is just a 50/50 proposition.

Room Tip: Make certain the AC works especially in the hot months.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arkansas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 22, 2014

The hotel was nice, ken was very helpful . We had to go down stairs and request toilet paper there was none in the room ended up with only 1 key cause one of them wouldn't work. My biggest complaint so far (because we are still here ) is parking the price is so expensive you can't afford to do anything else I mean 4 nights for 145.00 is a bit steep. Brenda from delight Arkansas

  • Stayed July 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zwolle,La
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 20, 2014 via mobile

Our room was very small but quiet beautiful as was the surroundings .The location was walking distance to Everything and also close to the Quarter Deli which has amazing Hot sandwiches and again I was to express how polite Murphy was and made us feel rite at home.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 13, 2014

We have stayed at this hotel over the past 5 years (we skipped last year) during the Essence Fest. While this hotel is not a 5 star hotel it serves the purpose of sleeping, showering and hitting the parties. The lobby of the hotel had been remodel from when we were there last in 2012 that was a pleasant surprise, Troy in the lobby is AWESOME. The rooms are fairly clean, just wear and tear as you would expect from most older hotels in the French Quarters. We love having the courtyard portion of the hotel cornered off just for our family and friends, this way we do not have to worry about disturbing the other guests. Everything is pretty standard as i said, but they have started a hot breakfast (small but sufficient). I just wish they would put a small refrigerator w/freezer in every room. It would be nice to throw in a bottle of water to freeze and carry it with during the heat of the day. Housekeeping and one of the maintenance worker need to be replace with people who really want a job! The best thing about the hotel, we were able to stay as a group in the courtyard (well they did let one other family check into one of our rooms, but that's small potatoes when you look at the big picture) AND it is only a 5 minute walk to Bourbon St. No matter what you do, KEEP TROY!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2014

This hotel is just two blocks north or Bourbon st. which was a great location. The hotel itself very cute but rather confusing inside, thankfully a very nice employee carried our bags to our room. The parking is $36 a night, but we just parked on the street beside the hotel. The air conditioner worked great which was awesome for us because we like it cold to sleep.

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yakima, Washington
Top Contributor
53 reviews 53 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed July 3, 2014 via mobile

After an early arrival in the a.m. and leaving our luggage with assistance from Ken, asking for restaurant referrals from Murphy and Josh, to handling of maintenance issues by Richard, my husband and I appreciate the personable and helpful guest services provided by the staff. Our queen suite was roomy; however, the ineffective AC made sleeping conditions uncomfortable w/80 temp. Although the grits were very good, having the exact same breakfast choices 3 mornings in a row wasn't appealing at all.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. Pierre

Address: 911 Burgundy Street, French Quarter, New Orleans, LA 70116
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
Ranked #108 of 154 Hotels in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — St. Pierre 3*
Number of rooms: 74
Official Description (provided by the hotel):
On the National Register of Historic Places, the Hotel St. Pierre, with its authentic French Colonial cottages dating back to the 1700's, embodies the architecture, romance, and ambiance of a bygone era. Contributing greatly to the hotel's charm is the relaxed atmosphere of this quiet residential section of the French Quarter. One would never guess its proximity to world class dining, culture, and the lively nightlife of Bourbon Street. Secluded lush tropical courtyards, balconies, pools, and fountains help make this the perfect spot for a family vacation, romantic escape, or storybook wedding, as well as for incentive trips, reunions, and family vacations. Valet parking available for $32.95 plus tax per vehicle per night. ... more   less 
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Also Known As:
St. Pierre Hotel New Orleans
St Pierre New Orleans

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