I am in the process of looking for alternative lodging, even though I have already paid for the next two days. The rooms are very old (which is not normally a bad thing when kept up), musty and cheaply furnished. Stains everywhere on the carpets, holes in the bathroom door, baseboards that are filthy and look like they have not been cleaned in many months. No working internet, no working telephone to even call the front desk, and I had to wait for over an hour for housekeeping to locate an iron and an ironing board this morning (this is listed as standard with every room). In addition, there is no clock in the room and an old box TV. This looks more like the Goodwill or Salvation Army guesthouse as opposed to a charming historical hotel. To make matters worse, I asked John at the front desk a very simple question about when he thought the internet might be working, his reply, "I don't know"...That's it!!! I have travelled the world over and am a New Yorker, so I am not unfamiliar with historic, small and charming. It cost nothing to upgrade the rooms, with just a little soap and water and a staff that actually cares about the clients. I will say the younger gentleman that was at the front desk when I checked in (sorry I didn't get his name) was much more pleasant and helpful. I would opt for the YMCA before I would ever stay at HOTEL HELL again. All this is coming from a person most would characterize as an "eternal Optimist" I will say that the location and neighborhood are fantastic...too bad this does not translate to quality customer service and clean rooms.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We appreciate your feedback and we are sorry you were unhappy with your room. Your feedback is important to us as we share it with our staff in striving to continue to improve the guest experience here.
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This hotel is under new management and our rooms and lobby are currently under renovation. New furniture and bedding have been ordered along with flat screen televisions. We are currently halfway finished with replacement of the old furniture and TV's. Carpet and draperies are also being replaced. Please understand that it is a process and does take time so as not to inconvenience our guests during the process.
Irons and ironing boards are also on order for each room but we have not advertised these as "in room" until the upgrade is completed. We do state that they are "available upon request."
Our rooms are cleaned daily. We have forwarded your feedback to our housekeeping department and assure you this will be investigated as this is not our standard.
We apologize for the interruption of your phone service and WiFi. Unfortunately, we have experienced brief occurrences due to the construction work being done in the main lobby.
As you can see from our reviews many of our guests have had positive experiences and for any who have not, every effort is being made to address those concerns as we progress.
This hotel is a historic gem with a great location and loads of ambiance. As stated we are improving our product as quickly as possible but it is a process. It is not our policy to mislead anyone at any time.
Please accept my apologies for not meeting your expectations. Should your travels bring you back to New Orleans, please give us another chance to show you true Southern Hospitality.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.