We had stayed at the St. Pierre last Nov, and had a wonderful experience, which was our reason for booking there again, for a stay of four days. We were told when we arrived that the hotel had sold to a different corporation about a month after our previous stay. Now, you couldn't ask for a better location, the prices are right, and the staff is all it should be. Parking (when available), we learned, is no longer included; the hotel offers only valet service at $30.00 per day; we parked at a Central Parking location not far away for less than that (by the way, always go to neworleans.centralparking.com for printable discount coupons.) Our room was cramped but bearable until the air conditioner decided to conk out; the deskman very nicely moved us to another room, rather palatial by comparison. On the previous stay, there was coffee available in the breakfast room at all times; it is now open only from 7:00 to 10:00 AM; it may, however, be available at the front desk. (I'm waiting for Community Coffee to be ruled a controlled substance; I sure find it addictive!) All in all, it just wasn't as enjoyable an experience as the previous visit. I can still recommend the St Pierre, but with some reservation. If you go, remember it's a very old building, with guest rooms that are mostly carved out of what were once service rooms for the main house; don't expect a luxury spa experience. It's worthwhile to spend the money for a good-sized double room. My last quibble; what is the purpose of a headboard that is attached neither to the bed nor to the wall? In both rooms, they were simply jammed in between the wall and the bed frame, thus bumping against the bricks every time you moved the pillow. Curious.
Ground level rooms are generally larger and more comfortable.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review us on TripAdvisor. We appreciate your feedback so that we can use it in our ongoing efforts to improve our staff's customer service and therefore our guests' experience. Our hotel is under new management and renovation.
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We believe this to be a charming historic French Quarter gem with tons of potential and most of our guests see it as such. While every effort is being made to upgrade our lobby and guest rooms, we have only been here a few short months and this is a process that takes time. New bedding, mattresses, head boards, furniture, flat screen televisons, mini-refrigerators, and microwaves are on order and our lobby and rooms will be completely redone by the first of the year.
Parking charges went in effect this past January so if you booked your reservations prior to that we could have waived those fees for your first stay with us. Please let know if that was the case so that I can make those adjustments for you.
Please accept our sincere apologies for any inconvenience. We hope you will give us another chance after our upgrades have been completed.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.