I am in the process of looking for alternative lodging, even though I have already paid for the next two days. The rooms are very old (which is not normally a bad thing when kept up), musty and cheaply furnished. Stains everywhere on the carpets, holes in the bathroom door, baseboards that are filthy and look like they have not been cleaned in many months. No working internet, no working telephone to even call the front desk, and I had to wait for over an hour for housekeeping to locate an iron and an ironing board this morning (this is listed as standard with every room). In addition, there is no clock in the room and an old box TV. This looks more like the Goodwill or Salvation Army guesthouse as opposed to a charming historical hotel. To make matters worse, I asked John at the front desk a very simple question about when he thought the internet might be working, his reply, "I don't know"...That's it!!! I have travelled the world over and am a New Yorker, so I am not unfamiliar with historic, small and charming. It cost nothing to upgrade the rooms, with just a little soap and water and a staff that actually cares about the clients. I will say the younger gentleman that was at the front desk when I checked in (sorry I didn't get his name) was much more pleasant and helpful. I would opt for the YMCA before I would ever stay at HOTEL HELL again. All this is coming from a person most would characterize as an "eternal Optimist" I will say that the location and neighborhood are fantastic...too bad this does not translate to quality customer service and clean rooms.
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- Also Known As:
- St. Pierre Hotel New Orleans
- St Pierre New Orleans