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“okay place to stay if you don't have other options” 2 of 5 stars
Review of St. Pierre

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St. Pierre
3.0 of 5 Hotel   |   911 Burgundy Street, French Quarter, New Orleans, LA 70116 (French Quarter)   |  
Hotel amenities
Ranked #108 of 154 Hotels in New Orleans
Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“okay place to stay if you don't have other options”
2 of 5 stars Reviewed April 3, 2013

Found this place on trip advisor. It seemed to have the authentic French Quarter feel I was looking for in a hotel.

Pros: The location was great. We could walk everywhere. It had the French Quarter look with a little quad in the back.

Cons: The staff was NOT friendly or helpful. There was one woman at the front desk that was very rude. If you stay you will have a chance to meet her because the place is very small. Brace yourself.

It was dirty.

I chose this hotel because it had breakfast included and parking (on a first come first serve basis). The parking does not exist. THEY NO LONGER HAVE SELF SERVE PARKING, it is 36 dollars a day.

Breakfast was cherrios with milk and donuts. They would run out quick, so get up early, and don't expect much.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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432 reviews from our community

Traveler rating
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    131
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    50
    88
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Olive Branch, Mississippi
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 30, 2013

Patrick was GREAT! The staff member Patrick was very helpful and friendly. He was like our very own travel advisor. He sent us to the best restaurants and bars and we never had a want in the hotel that wasn't fulfilled. This hotel is very clean and romantic! I love the ambiance and overall feel of the rooms and walkways. We had a fountain outside our room and it was very peaceful to open our French doors and listen to the water or to sit outside at a table. We will always stay in this hotel!

Room Tip: Our room with a fountain outside was great!
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bagdad, Florida, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 25, 2013

We stayed two nights at the St. Pierre. It was clean and the staff was very friendly. There was a charm to this well preserved hotel. The next time we stay in New Orleans I hope to stay at this quaint little hotel!

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vickie P, Manager at St. Pierre, responded to this review, March 26, 2013
Thanks for taking a moment to share your visit at Hotel St. Pierre. Your positive comments about the staff and service are much appreciated. We really enjoy knowing that you had a great stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 25, 2013 via mobile

This is possibly the worst place I have ever stayed at. The customer service was bad, almost worse than the small rooms. The stay was so bad that I am going to make a time machine and go back in time and warn myself not to stay at this hotel

  • Stayed March 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vickie P, Manager at St. Pierre, responded to this review, March 26, 2013
Thank you for taking the time to alert us to the issue that you dealt with during your stay with us. We have recently taken over this property and are currently working on our renovation plans and other concerns such as customer service training. Your feedback will certainly help us that. If you're ever back in New Orleans we would love to have you back to our hotel so we can show you some true southern hospitality.
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1 review
2 of 5 stars Reviewed March 25, 2013 via mobile

Felt like this hotel could not wait to have me check out.. My flight was leaving in the late afternoon so I needed to do something during the day to make time pass. The staff were rude and wouldn't even guide me in a direction of a good brunch place. I've never felt less welcomed at a hotel in my entire life and I've stayed at a fair amount of hotels. Find a different place to spend the night, the quarter is filled with lots of cool and wonderful places to stay, st. Pierre is just the worst.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vickie P, Manager at St. Pierre, responded to this review, March 26, 2013
Thank you for taking the time to post your review about your stay with us. Your feed back will be shared with the staff in our continued effort to improve. We have plans under way for the start of renovations in May of this year, and have started on customer service training. Please accept my apologies for not meeting your expectations. Should your travels bring you back to New Orleans, please give us another chance to show you true Southern Hospitality.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairhope, Alabama
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed March 25, 2013

The Hotel was nice for the price..... great price from Bookit.com. Good location. However some of the front desk staff were not very friendly. Also they tried to charge us $36 per night for parking...even though my print out for the booking said "free parking if available" and it was available.........also the flyer that i picked up at Visitor information on the way there also said free parking ??
The room was supposed to be ready at 3pm it was not ready till 4pm and we had a wedding rehearsal to be at for 4:30 We looked in at the room several times to see if it was ready and the maid had the TV on !!
Carpet was old and sticky with an iron burn all the way through. I would stay there again for the same price, but not more.

Room Tip: Stayed in a downstairs courtyard room and it was fine.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. Pierre

Address: 911 Burgundy Street, French Quarter, New Orleans, LA 70116
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
Ranked #108 of 154 Hotels in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — St. Pierre 3*
Number of rooms: 74
Official Description (provided by the hotel):
On the National Register of Historic Places, the Hotel St. Pierre, with its authentic French Colonial cottages dating back to the 1700's, embodies the architecture, romance, and ambiance of a bygone era. Contributing greatly to the hotel's charm is the relaxed atmosphere of this quiet residential section of the French Quarter. One would never guess its proximity to world class dining, culture, and the lively nightlife of Bourbon Street. Secluded lush tropical courtyards, balconies, pools, and fountains help make this the perfect spot for a family vacation, romantic escape, or storybook wedding, as well as for incentive trips, reunions, and family vacations. Valet parking available for $32.95 plus tax per vehicle per night. ... more   less 
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Also Known As:
St. Pierre Hotel New Orleans
St Pierre New Orleans

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