I wish I had listened to the many poor reviews this hotel had received. We booked three Jazz Suites at Hotel St. Pierre in the French Quarter for three nights. There were 15 of us staying in the three rooms and this hotel was one of the few I could find that could accommodate all of us for the dates we selected for our trip. We tried to keep an open mind when we arrived because we thought maybe we’d get lucky and the reviews weren’t as bad as they seemed. We were sadly disappointed, it was worse.
The only good thing was Anthony, the young man who attended to us when we arrived and checked in. He was eager to help us get situated into our rooms and get us whatever we needed.
We chose the Jazz Suites because they could sleep up to 6 people. Two queen beds and a pull out sofa in each room as well as a dorm size refrigerator and a microwave. Each room had air-conditioning, but the one in my brother’s room wouldn’t adjust below 72 degrees and it was warm in the evenings. He asked the desk clerk to adjust it and he didn’t know how and could help. In that same room, his son had to turn in the sheets and the blanket to the pull out sofa because they were dirty from the previous guest. We later asked for an extra blanket for our room and we’re pretty sure they gave us the dirty blanket from my brother’s room. The carpets in all three rooms were more like outdoor carpets and very dirty. We couldn’t walk around on the floors without shoes on and ended up throwing our socks away when we got home because they were simply black from the carpet. The walls in all the rooms needed painting, there were exposed pipes and wires and when plugging a phone charger into one of the outlets in our room a screw fell out of the outlet cover. The television in our room was smaller than the 17” laptop we brought. The furniture resembled something you’d find in the apt of some college guys after a long weekend of partying, mismatched and dirty.
All three rooms were on the main street, Burgundy which was under construction. It had been stripped down to the bottom level and was being worked on while we were there. (The street is only three steps down and a sidewalk from the front door to the room) So the smell of fresh tar was always in the air. In the mornings they would spray the sidewalks down and put bleach on them to kill the smell of urine, which was less obvious by the hotel than around the main streets, but there none the less. When they sprayed the front steps to the rooms the water would come under the door and get the carpet in the room wet and the smell of bleach was so strong we’d have to leave the room and go elsewhere until it dissipated.
Our bathroom was for the most part clean and I only saw one small (1/2”) cockroach while there. The toilet had a problem filling and the maintenance guy had to come and replace the rubber seal. The next day it would flush properly and when my boyfriend went to the desk to ask for help he was handed a plunger. When that didn’t fix it he was told they wouldn’t be able to get to it until the next day…seriously. It eventually fixed itself but I don’t think they ever followed up with us.
Our room had a door in the back and it connected to the laundry room where we got to hear the maids doing laundry every morning at the crack of dawn and late into the evening. They even had the dryers set to buzz when they finished…imagine that.
Next to our rooms is a small alley leading to another area where more rooms are located. There is a large cast-iron gate that leads to the alley and it slams when people use it. ..at all hours of the night and it actually shook our room. The curtains to the room are not sufficient to block the street lights and the noise from the cars and people passing by kept us up every night.
There is limited free parking at the hotel, a small off-street parking area. We arrived on a Thursday and were able to get all three of our vehicles parked. We made a mistake and took our cars out on Saturday and never got back in. My boyfriend drove around for 30 minutes trying to find someplace to park, but everything is metered or blocked off because of the construction. He ended up parking a few blocks away, but we had to keep going out to put change in the meter. We got into an argument with the person who “watched” the parking lot because there were some cars that were parked crooked and it was taking up two extra spaces but he wouldn’t do anything about it. That is why we argued with him because he had asked us to move our car the day before to make room for someone. We are pretty sure he was renting out the parking spaces to get a little cash on the side.
Breakfast was minimal, donuts, bagels and biscuits, but not every morning. The first morning had all three, but the next day only sugar donuts. We found the bagels on the top of the refrigerator and some biscuits over on a counter by the microwave, so we helped ourselves because there wasn’t any one there monitoring the breakfast area. Later the attendant came in and gave us a dirty look for opening the biscuits. No fruit, or hot foods, or even bread for toast. If you’re looking for anything remotely healthy, this is not the place for you.
There are a couple bars about a block from the hotel, but we quickly found out the hotel is in the middle of the Gay part of the Quarter, and even though it didn’t matter to most of us, the guys in our group felt a little uncomfortable about hanging out in a men’s gay bar. There is a great Po-Boy place a couple blocks away, excellent sandwiches, place is called Nola Po Boys.
I cannot say enough that this hotel is by far the worst place I’ve ever stayed in and I’ve travelled all over the world and stayed in many levels and types of hotels. These rooms are way over priced for what you get in return. Don’t be fooled into thinking that just because it’s in the French Quarter they can charge you more for your room. Look elsewhere and plan in advance, this place is a roach motel.
I will add in closing that we did not see any other rooms so there may in fact be nicer rooms, but the three we stayed in were dumps. That does not excuse the rest of the property or the lack of cleanliness.
Look elsewhere, no redeeming qualities in the three jazz suites we stayed in which were called the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.