A group of stayed at this hotel for a family get together and it was an AWFUL place. The front desk individuals are for the most part unprofessional and unhelpful. The rooms are FILTHY... unsanitary to say the least! The towels were always stained/dirty and they the sheets did not fit on the bed. There were no bathroom toiletries (except for soap) available and the water never got hot in the shower. The "balcony suites" consisted of a window going out to a balcony that was about to fall off the side of the building...what a sham! We were never able to sleep in past 7 am, because of the noise on the street and coming from other rooms. This was a huge disappointment. You do not feel safe at the hotel and arrive home unrested and wanting to sanitize everything in your suitcase. Try somewhere else... you will be very unhappy here, no matter what your standards are.

I cancelled my reservation to this hotel on October 1st, and asked for my deposit back. They told me I would have to talk to the manager, Susan Smith, because she's the only one who handles refunds. That in itself seemed odd to me. Anyway, I called her office almost every day since the 1st, but she was never there. I left countless messages with my phone number, but she never called me back. It's been over two weeks now, and I've spent lots of money on long distance calls, but the hotel still owes me $223.74 deposit on two rooms. I threatened to complain to the Better Business Bureau, but it did no good. I guess they don't care about customer service. I'm just really glad I didn't actually STAY at this hotel. What horrible service!!! Never stay at a hotel that requires a deposit on the room, as you may never get it back if you cancel.

As an earlier post stated, I too was "upgraded" to the junior suite. Believe me, there ain't nothing "sweet" about it!
My problems began in room 4 in the rear building; the walls were FILTHY! Handprints,smudges,and God knows what else. The windows were flush with the ceiling so no chance of seeing out. The blinds were ready to fall out of one window, the headboard had an inch of dirt on top, the walls of the bathroom were covered in dust, no closet space to speakof other than a home-made armoire 3x3x3.
Then the upgrade. 6 flights of stairs from ground level!!! Carpet on the last two flights was covered in dust than no one bothered to vacum. An earlier post gave an accurate description of the room and its condition.
The continental breakfast were pastries straight out of Wal Mart packages. The same stale pastries for 4 days! Why they don't have an arrangemnt with the pastierre around the corner is beyond me. The front desk folks tried the best they could to make it a better stay but to no avail. Peter ,the day clerk was the most helpful,understanding person I have encountered yet.
If you do book a room, ask for a courtyard room. The showers are smaller than most broom closets but the rooms are great.

We stayed at Hotel Royal for a wedding. The couple had a block of rooms reserved at other hotels but we decided we wanted a boutique hotel - BIG MISTAKE. Do not stay here if you intend on sleeping. Our room was ok (I can get over the lack of elevator) until the music started. Apparently our room was directly over a bar that had a band that started at 9:00 in the morning (if it wasn't a band it was VERY loud music). This music lasted until about 3 in the morning as well. It was loud to the point that the walls were actually shaking. I called the front desk to ask about this and they said it was a common complaint....so I asked to be moved. I asked the woman if the new room would actually be quieter if we were going to go through the effort of repacking and moving- she said no. So we suffered through the early morning wake up both mornings. It was miserable. Also, there is no water pressure and very minimal furniture in the rooms. I would not recommend this hotel to anyone and would not stay there again.