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“Excellent staff and service” 3 of 5 stars
Review of Hotel St. Helene

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Hotel St. Helene
2.5 of 5 Hotel   |   508 Rue Chartres, New Orleans, LA 70130   |  
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Hotel amenities
Ranked #108 of 154 Hotels in New Orleans
Florida
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Excellent staff and service”
3 of 5 stars Reviewed September 4, 2013

First I must start by saying that the customer service was outstanding. We had reason to find out. When we checked in, we inquired whether the room had a balcony, and was told it did not. After parking the car the young lady told us a balcony room upgrade was available for an additional fee. We chose to take the room sight unseen after having already brought our bags to the non-balcony room. Upon check-in we were made aware that there would be a $250 charge if we smoked in the room. Neither of us are smokers so no problem. The problem arose when we opened the door to the balcony room. Solid wall of cigarette smoke. We even found a make-shift ashtray and someone's lighter on the balcony! We told the front desk and they took off the upgrade charge and had someone come and change the linen. We propped the door to the hallway open as well as the balcony door to air it out. Long story short, no go. And after we closed the room back up to go to dinner we found that the air conditioner did not work either. The young lady at the front desk moved us back to our original room and was very cordial. So, great service, but the rooms were small and needed a little maintenance.

Room Tip: Before unpacking, check A/C and make sure you can sleep in that room.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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150 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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  • English first
  • German first
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English first
New Brunswick, New Jersey
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2013

Stayed here last year on a trip down for jazz fest. The Hotel is old but so is the city - thats why we love it. There is a little courtyard and pool in the back. The continental breakfast is nothing to write home about but there is a great dinner just down the street. The room was clean and comfortable. And really how much time are you spending in your room when you are in the Big Easy? There was a little balcony that overlooked the courtyard. Oh - no elevator if thats a problem - it wasnt for us. The best part about this hotel is location - you are close to Burboun Street but far enough that you cant hear it. Acme Oyester house is steps away along with one of our favorite spots - NOLA! You are in perfect walking distance of just about everything French Quarter and not that far for a stroll up to Frenchmen Street. We will definately stay here again

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Los Angeles, California, United States
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 26, 2013

The atmosphere of this hotel is absolutely charming. However, boutique is the operative word. The rooms are tiny, with big beds and small bathrooms. Luckily on this trip it was just myself in one room, so that was all perfectly fine. The staff were incredibly accommodating, my group and I didn't check in until close to 2 AM due to travel issues and the concierge was very helpful. I was booked in a beautiful suite with a balcony on the first night (it's all about the balcony's in NOLA), however I ended up downgrading because the noise from the street was too much for me. There was also a garbage truck making it's rounds that I could hear screeching for close to an hour. The location, however, is excellent. This hotel is situated in the heart of the French Quarter and Bourbon St. is just a few minute's walk away.

Room Tip: My advice to you: book a room in the middle of the hotel, you won't have a view of any sort, but...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Baton Rouge, Louisiana
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 15, 2013

Arrived and hour early, They were happy to allow us to place our bags in our room. The front desk told us that the fresh bath linens had not arrived for the day but they would bring them up upon delivery. Thank you for not asking us to wait! We had some where to be. Yea! Hotel was a recently renovated. Combination of Historic and contemporary! Comfy beds, clean rooms, nice view of the court yard, central to everything. the continental breakfast was nice. Fresh, hot Community coffee!!! Kudos to the parking attendants at the Omni Hotel. We chose to park @ the Omni Hotel ( directly across the street from the Hotel St. Helen.) Also wonderful customer service.
would stay again!!!

Room Tip: Ask for a room either facing the street or the court yard. Great views! Enjoy the french quarter e...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Hotel St. Helene, responded to this review, July 16, 2013
Flossiemcgehee!
It was our absolute pleasure to assist with an early check-in. It is our goal to fit the schedule of all of our valued guests, and it looks like we succeeded. I do apologize that the linen had not arrived when expected; there were multiple street closures due to heavy rain. We have since worked on a few back-up plans to ensure no burden is placed on our most valued guests. We look forward to your speedy return!
Kenny Marrs – General Manager – French Quarter Hotel Group
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Mount Pleasant, South Carolina
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 12, 2013

Came the week of Mardi Gras and had an amazing experience. Our room was right next to the pool and the sound of the water was so relaxing. The prior reviews made me nervous but it was nothing at all like the reviews. The staff was extremely kind and very helpful. They held our bags the day we needed to check out while we walked around town. They extended our check out time as well. Any time we needed anything the staff was there without hesitation. Wonderful hotel with clean rooms, great staff and very pleasant!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Hotel St. Helene, responded to this review, July 16, 2013
MHenders0n!
Thank you for your kind words! Our team works diligently to ensure each guest experience is as enjoyable as possible. You are right about the Courtyard Balcony Suites! The tranquil courtyard is quickly becoming a favorite among all of our valued guests. See you next Mardi Gras!
Kenny Marrs – General Manager – French Quarter Hotel Group
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Portland, Oregon
Contributor
16 reviews 16 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 24, 2013

My husband and I stayed at the St Helene for 5 nights and absolutely loved it. We were on the third floor, in an absolutely beautiful room. Being that the building is well over 100 years old, there were definitely things that a modern did not have, such as a working elevator, and sound proof walls. But what it lacked in modern amenities, it made up 10 fold in charm. It is centered perfectly in the French quarter being a short walk from everything. 2 blocks from Bourbon St, it was close enough to enjoy the reverie and far enough to escape it. This was my first time in New Orleans, and the Hotel St Helene was everything I expected from a hotel in the French quarter. I definitely would recommend it for anyone who is looking for the French quarter experience on their trip to New Orleans.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Hotel St. Helene, responded to this review, June 25, 2013
Twix0731!
What a great review of your recent stay at Hotel St Helene! We love to hear how our guests find the charm of our beautifully-remodeled property as unique as we do. Many guests traveling to New Orleans seem to be trapped in the idea of something “New”. Why not enjoy the new with the old? Thank you for your kind words, and we look forward to serving you on your return to the Crescent City!
Kenny Marrs - General Manager - French Quarter Hotel Group
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Lawton, Oklahoma
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 6, 2013

When I was first reviewing this hotel I found mostly negative comments. I am happy to say that from the moment I arrived I had nothing but a pleasant experience. The décor is clean and simple. It was nice to have the pool after doing so much walking in the hot weather. Most importantly, the staff were all extremely nice and very helpful with directions and suggestions of must see places. I would definitely stay here again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Hotel St. Helene, responded to this review, June 12, 2013
We are so pleased to read your experiences exceeded your expectations. Our historic townhome houses not only a modern touch of decor, but a staff that truly cares for each individual guest. We look forward to your return visit, and again thank you for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel St. Helene

Address: 508 Rue Chartres, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Free Breakfast Suites Swimming Pool
Hotel Style:
Ranked #108 of 154 Hotels in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel St. Helene 2.5*
Number of rooms: 16
Official Description (provided by the hotel):
Hotel St. Helene is located on Chartres Street, right next door to the Napoleon House, a favorite among locals and tourists alike. The hotel’s location offers access to an abundance of popular attractions and world famous entertainment that the French Quarter has to offer, such as Café du Monde, the French Market, House of Blues, and Pat O’ Brien’s, which are all located within only one-half mile of this French Quarter gem! This beautifully restored hotel, just recently renovated and reopened in January 2012, is located in the heart of the French Quarter, only 2 blocks away from Bourbon Street, steps away from Jackson Square and the mighty Mississippi River. Our contemporary guest rooms and suites are complete with:-LCD flat screen TVs-Ebony stained hardwood floors-Wireless internet in guest rooms and public areas-300 thread-count linens & duvet covers-IPOD docking stations-All-marble bathrooms with standing showersOur French Quarter and Courtyard suites feature balconies which overlook the pool in the courtyard area or the historic French Quarter. All guest rooms are nicely equipped to give a feeling of being home away from home in one of the most historic cities in the world! ... more   less 
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Also Known As:
Ste Helene Hotel
Hotel Ste Helene

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