First I must start by saying that the customer service was outstanding. We had reason to find out. When we checked in, we inquired whether the room had a balcony, and was told it did not. After parking the car the young lady told us a balcony room upgrade was available for an additional fee. We chose to take the room sight unseen after having already brought our bags to the non-balcony room. Upon check-in we were made aware that there would be a $250 charge if we smoked in the room. Neither of us are smokers so no problem. The problem arose when we opened the door to the balcony room. Solid wall of cigarette smoke. We even found a make-shift ashtray and someone's lighter on the balcony! We told the front desk and they took off the upgrade charge and had someone come and change the linen. We propped the door to the hallway open as well as the balcony door to air it out. Long story short, no go. And after we closed the room back up to go to dinner we found that the air conditioner did not work either. The young lady at the front desk moved us back to our original room and was very cordial. So, great service, but the rooms were small and needed a little maintenance.
- Official Description (provided by the hotel):
- Hotel St. Helene is located on Chartres Street, right next door to the Napoleon House, a favorite among locals and tourists alike. The hotel’s location offers access to an abundance of popular attractions and world famous entertainment that the French Quarter has to offer, such as Café du Monde, the French Market, House of Blues, and Pat O’ Brien’s, which are all located within only one-half mile of this French Quarter gem! This beautifully restored hotel, just recently renovated and reopened in January 2012, is located in the heart of the French Quarter, only 2 blocks away from Bourbon Street, steps away from Jackson Square and the mighty Mississippi River. Our contemporary guest rooms and suites are complete with:-LCD flat screen TVs-Ebony stained hardwood floors-Wireless internet in guest rooms and public areas-300 thread-count linens & duvet covers-IPOD docking stations-All-marble bathrooms with standing showersOur French Quarter and Courtyard suites feature balconies which overlook the pool in the courtyard area or the historic French Quarter. All guest rooms are nicely equipped to give a feeling of being home away from home in one of the most historic cities in the world! ... more less
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- Also Known As:
- Ste Helene Hotel
- Hotel Ste Helene