I stayed at the sister Hotel Royal last year but chose St Helene because it was a closer to the convention center where I was attending a conference. The décor is nice..dark wood floors with mostly everything else white. I had a French Quarter balcony suite overlooking Charters Street. The first few days it was cool so I left the balcony door slightly ajar and man was it NOISY. I had a balcony at the Royal at my room was above a bar and it did not bother me, but this one WOW. Not just party animals all night but the building across the street had fans and some other mechanical device that ran all night and it was annoying. And in the morning, all the service trucks came by. When it became warm and I closed the doors to turn on the AC, the noise was tolerable. However, once I closed the doors, realized the AC was out. I let the front desk know in the morning and went to conference. When I returned, the AC was still not working. Went back to the front desk and was told the repair man "said he was on his way". By next morning, no one had come. On my way out in the morning, I told the front desk again and the staff person there knew nothing of it. She apologized and said she would take care of it. I returned at noon and still nothing. Within a few hours, the repair man arrived. He was unable to repair it so I spent a pretty uncomfortable night. There were no other rooms available in the St Helene. I was told the Royal had one but it was half the size of the one I was in which was pretty small. The room I stayed in at Royal was twice the size of the on at St Helene. I was also offered a room at their other property, Melrose Mansion. I chose not to move as it is on Esplanade and I would rather have tolerated a warm room for two more nights than schlep all they way down there. The repair man returned noon the next day. I went out and upon my return around 3pm, I had AC. The management compensated me one night's rate as well as the amenity fee for the entire week. So they did everything they could to offer options and in the end did right by me. So hats off to the staff at St Helene who not only were wonderful in dealing with the AC problem but in general we very nice and professional. I would stay here again but make sure I checked the AC as soon as I got in the room!
- Official Description (provided by the hotel):
- Hotel St. Helene is located on Chartres Street, right next door to the Napoleon House, a favorite among locals and tourists alike. The hotel’s location offers access to an abundance of popular attractions and world famous entertainment that the French Quarter has to offer, such as Café du Monde, the French Market, House of Blues, and Pat O’ Brien’s, which are all located within only one-half mile of this French Quarter gem! This beautifully restored hotel, just recently renovated and reopened in January 2012, is located in the heart of the French Quarter, only 2 blocks away from Bourbon Street, steps away from Jackson Square and the mighty Mississippi River. Our contemporary guest rooms and suites are complete with:-LCD flat screen TVs-Ebony stained hardwood floors-Wireless internet in guest rooms and public areas-300 thread-count linens & duvet covers-IPOD docking stations-All-marble bathrooms with standing showersOur French Quarter and Courtyard suites feature balconies which overlook the pool in the courtyard area or the historic French Quarter. All guest rooms are nicely equipped to give a feeling of being home away from home in one of the most historic cities in the world! ... more less
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- Also Known As:
- Ste Helene Hotel
- Hotel Ste Helene