This hotel is in the perfect location - right in the heart of the French Quarter, but on a quiet street out of the madness. The rooms are spacious, the decor modern, the balconies lovely - we paid extra to guarantee we got one as we didn't know if we'd be lucky enough to come back.
The breakfast was paltry at best - but there are so many great cafes on your doorstep, that's not a major problem.
What ruined this hotel and would stop us coming back was the seriously lacklustre staff. No request was acted on - no matter how small - from asking for a trash can to be put in our room, to asking the front desk to call us a cab to the airport (the girl on reception decided finishing a call to her friend was far more important than us getting our flight and when the "driver" did arrive - late - he decided to go inside and chat to the staff for 10 mins while we were left sweating in the car, worrying we wouldn't make it to the airport on time).
Oh, and every morning we were woken at hideous o'clock by the loudest refuse van in the known world.
The extra charges other reviewers have mentioned would have been acceptable, had the service been up to scratch. But it wasn't. And it left a bad taste in our mouths on what was otherwise the trip of a lifetime. We'll definitely go back to New Orleans. Hotel St Helene? No chance unless there's a major attitude change.
- Also Known As:
- Ste Helene Hotel
- Hotel Ste Helene
- Official Description (provided by the hotel):
- Hotel St. Helene is located on Chartres Street, right next door to the Napoleon House, a favorite among locals and tourists alike. The hotel’s location offers access to an abundance of popular attractions and world famous entertainment that the French Quarter has to offer, such as Café du Monde, the French Market, House of Blues, and Pat O’ Brien’s, which are all located within only one-half mile of this French Quarter gem! This beautifully restored hotel, just recently renovated and reopened in January 2012, is located in the heart of the French Quarter, only 2 blocks away from Bourbon Street, steps away from Jackson Square and the mighty Mississippi River. Our contemporary guest rooms and suites are complete with:-LCD flat screen TVs-Ebony stained hardwood floors-Wireless internet in guest rooms and public areas-300 thread-count linens & duvet covers-IPOD docking stations-All-marble bathrooms with standing showersOur French Quarter and Courtyard suites feature balconies which overlook the pool in the courtyard area or the historic French Quarter. All guest rooms are nicely equipped to give a feeling of being home away from home in one of the most historic cities in the world! ... more less
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