I stayed here last week with my mom. We were celebrating her retirement. We booked our balcony- street-side room back in August for an early October stay. The day before we arrived I received a phone call saying that a guest had broken a glass door in our balcony room so it would not be ready for us the day we arrived. Instead we were offered an interior room at the lower rate for one night. We understand things happen so we were fine with this switch- until we caught them in a lie. When we came downstairs after our first night and asked when our balcony room would be ready, they told us that the guests hadn't checked out yet. They told us the day before that the room was uninhabitable due to the broken French door, and yet someone was actually staying in it! I understand sometimes guests want to extend their stays, but they should have just told us that instead of making up some story. Really disappointed in that level of service.
- Also Known As:
- Ste Helene Hotel
- Hotel Ste Helene
- Official Description (provided by the hotel):
- Hotel St. Helene is located on Chartres Street, right next door to the Napoleon House, a favorite among locals and tourists alike. The hotel’s location offers access to an abundance of popular attractions and world famous entertainment that the French Quarter has to offer, such as Café du Monde, the French Market, House of Blues, and Pat O’ Brien’s, which are all located within only one-half mile of this French Quarter gem! This beautifully restored hotel, just recently renovated and reopened in January 2012, is located in the heart of the French Quarter, only 2 blocks away from Bourbon Street, steps away from Jackson Square and the mighty Mississippi River. Our contemporary guest rooms and suites are complete with:-LCD flat screen TVs-Ebony stained hardwood floors-Wireless internet in guest rooms and public areas-300 thread-count linens & duvet covers-IPOD docking stations-All-marble bathrooms with standing showersOur French Quarter and Courtyard suites feature balconies which overlook the pool in the courtyard area or the historic French Quarter. All guest rooms are nicely equipped to give a feeling of being home away from home in one of the most historic cities in the world! ... more less
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