We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 150 New Orleans hotels

Hotel St. Helene: Traveler Reviews

2.5 of 5
508 Rue Chartres, New Orleans, LA 70130
Hotel website
Hotel amenities
Hotel St. Helene
Enter dates for best prices
Check-in Check-in Check-out Check-out
Show Prices
Compare best prices from top travel partners
Travelocity Expedia.com Hotels.com
and 10 more sites!
43%
Ranked #102 of 150 hotels in New Orleans
Most recent review
4 of 5 stars Reviewed September 15, 2012
thedancingoboe San Jose
Write a Review

102 reviews from our community

    Trip type
Traveler rating
    19
    25
    23
    12
    23
Date Rating
San Jose
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Reminded me of home”
4 of 5 stars Reviewed September 15, 2012

My boyfriend and I were driving from Boston to California when we stopped at this little hotel the heart of the French quarter. It was so funny to walk into our room and see it laid out just like a typical Boston apartment/studio, because just earlier that day I told my boyfriend that I was homesick for our apartment in Boston. It was like being home again one last time.

My boyfriend chose this hotel because of its proximity to a closed parking garage-- we were traveling with a huge moving truck that was a heart attack and a half to deal with on the roads. When we got to the garage, they said we couldn't park there, even though we'd specifically planned everything out (the garage only specified that it needed a certain amount of clearance, which we fit under). Luckily, the nice concierge told us about the parking lot near the brewery, which was still open-air, but looked a lot safer than the kind of sketchy one down the street. I know that my boyfriend was nervous about the truck, and this little move from one lot to the definitely got him more sleep, so a big thanks to the concierge!

The location is perfect, walking distance to anything you'd want to do, from the Cafe Du Monde to Bourbon St. And even if you don't know what to do or where to eat, it's easy to find something good. After walking around, we dangled our feet in the beautiful pool/courtyard area. The nice concierge took our picture, and later showed us an old old old picture of the hotel/the street, which was really very cool to see. He was really great in a laid back sort of way, he wasn't trying too hard.

The only downside to the hotel was, yes, the noise issue. After reading the reviews, it wasn't as bad as I thought it would be considering it was a Saturday night, but it was still very inconvenient. And the thing was, I think the people next door to us actually arrived at 2am, so they had no idea about the noise issues because no one else was up making noise. It might be a good idea to implement courtesy hours with the explanation that the courtyards echo and the walls are a little thin (actually, it wasn't the walls I think, it was more the fact that our room shared a door with the next room, making it very easy for noise to travel between them). I've been at other hotels that have done this, it's a nice, effective courtesy. Just a suggestion.

Another small suggestion: Having a light in the couch area. Since it's like a cave off the side, it was very dark at night. I loved that the T.V. was on a moveable arm though, you could watch T.V. on the bed or the couch!

The breakfast was good for on the go. I think they know that most people head out for some cafe au lait and the local food, but it was a nice option of little pastries and a hot beverage. I grabbed a coffee cake square for the road and it was very tasty.

Oh, one small thing, my boyfriend got really sick from drinking the water in our room. We came right after Hurricane Isaac had passed through, so maybe the area was under a temporary boil water warning, but no one had told us.


Overall, I loved this place. Even though I missed some sleep, it was definitely my favorite hotel of the entire road trip (well... staying at the Wigwam motel was pretty exciting too, maybe it's a tie) for comfort and a really homey feeling. Just thinking about our stay makes me happy.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask thedancingoboe about Hotel St. Helene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Front Office Manager at Hotel St. Helene, responded to this review
September 23, 2012
Thank you for your comment. Were glad to hear you felt at home, ultimately we want all of our guest to feel like they are at home, and we are extremely happy you did. We wear many hats as the Hotel Front Desk Agent, concierge, parking attendant, tour guide, photographer and much more.
Thank you so much for your suggestions, we are definitely listening to the reviews. We currently have ordered more lamps and they are on their way to provide more lighting in different areas in the room! All of our flat screens are movable for the convenience our guest.
Our breakfast is improving with the continuing feedback from our guest. We are now serving milk, orange juice, cereal, and a few different varieties of pastries.
We are sorry to hear he was sick; it honestly could have been a number of things. The city, however, was never under a boil advisory. Things are back to business as usual here in New Orleans, please come back and see us anytime!! Thank you again for your feedback, we appreciate it and are so glad you enjoyed yourselves.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Bellmore, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Cute little boutique”
4 of 5 stars Reviewed September 13, 2012

As a frequent New Orleans visitor, I found this property to be quite quaint and perfect for our weekend getaway (where I got engaged, btw). It is small, but very comfortable and the rooms have great space. The beds were super comfortable and best of all, the staff were extremely friendly. The location is excellent as well. It is only a short walk to Jackson Square and is in the heart of the french quarter.

  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask kHope81 about Hotel St. Helene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruston, Louisiana
1 review
“great”
4 of 5 stars Reviewed September 11, 2012

It was a great hotel , loved the rooms- not vey big but real nice. Not many rooms so not alot of people coming in and out- quiet and close to bourbon street-- loved the pool also. quiet little place that people really don't know about- Jena was a great host-- i never comment on hotels but i really like this one.. Burton

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask chuck b about Hotel St. Helene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Front Office Manager at Hotel St. Helene, responded to this review
September 23, 2012
We thank you for letting us be your first review!! More importantly we are very happy to hear that you enjoyed yourself immensely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houma, Louisiana
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
“Lacking the little touches”
3 of 5 stars Reviewed September 3, 2012

We live only 45 miles NO so my husband and I often drive over and stay a night for a little getaway. We have stayed in many hotels in the quarter and were looking forward to staying at this hotel. The St. Helene has stood closed since Katrina (hurricane) and we were excited to see it being renovated and then opened. We stayed there the Sunday before Labor day and after our visit, we would would rank this hotel somewhere in the middle compared to the other hotels we've stayed at. Actually, it would take only adding a few small details and amenities to make this Boutique hotel one that would we would visit again.

First the PROS:
It is in a prime location. Just blocks from Jackson Square, it's in the center of the tourist district. The lack of parking doesn't really matter since there are places right across the road. Yes it's expensive, but almost all overnight parking is in the Quarter. No hotel offers free parking. The architecture is classic New Orleans. This is old historical building that gives you a glimpse of how these buildings are laid out with the narrow long hallways and the beautiful courtyards that are like a surprise in the middle of the buildings. The linens were white and fresh & clean. The TV is a nice big flat screen (not all boutique Quarter hotels have this). The sink is separate from the shower area which I always like for the sake of putting on makeup. We did book a Balcony room and the balcony was really niceand big, facing the street, with a table and 2 chairs. There is a nice size pool. The staff was friendly and helpful.

The cons:
Things that were missing from the room that could add a lot: Hotel Information. There was nothing to give you any info about the room, the numbers you need, where the ice machine was, etc. There was supposed to be free Internet, but it required a name and password. I didn't discover this until the early morning when I needed it, and couldn't call down because... And this is another thing... The phone didn't work. A mini fridge would be a helpful addition to the room also. I always like to have a diet coke in the early morning, and even packing it in ice the night before, it was luke warm in the morning. A lamp beside the chair in the room would be nice for reading. Lighting is scarce in the room. The elevator wasn't working and I was thankful we were only on the 2nd floor.

Bottom line: we paid a premium price for a room with a balcony, (and prices were higher in town because of labor day) but it felt like we over paid for what we actually got and experienced. Would we stay again, yes, if we got a super good price. I would definitely bring an ice chest if that happened and get the Internet information before I got to the room. If you are staying only one or two nights in the Quarter, then this is not a bad place to stay, especially if you won't be spending a lot of time in your room. If you are staying longer and looking forward to lounging in your room- you won't be comfortable here unless it's cooler weather so you can sit on the balcony.

Room Tip: Get a balcony room
See more room tips
  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
See 6 more reviews by romanzwriter for New Orleans
Ask romanzwriter about Hotel St. Helene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Front Office Manager at Hotel St. Helene, responded to this review
September 9, 2012
Thank you so much for all of your suggestions, they are definitely appreciated. You’re most certainly correct, parking in the French Quarter is challenging but St Helene is located near 3 parking options in the one block radius and about 5 within minutes of walking. We are newly renovated all of our rooms are equipped with its own thermostat, bathroom and flat screen television. Our company does true very hard to stay true to the New Orleans architecture as well as meeting the needs of today’s convenience like the WiFi and central A/C and heating, for example. The French Quarter Hotel Group prides itself on our customer service, it’s extremely important to us that our guest truly feel like guest.
We apologize that the room phone was unavailable and not working, it may have been something as simple as the wire being lose. We are in the process of making an in room binder with all the information New Orleans guest could need- restaurants, night life, tour information as well as local cab phone numbers and as well as a hotel directory. Unfortunately, St Helene does not have any fridges in any of the rooms; however, we will definitely take this into serious consideration. We currently have additional lighting to put in all the rooms on the way as we speak! The elevator has not been working for some time, we never want to miss lead anyone, therefore all of our websites we advertise for do show that we don’t not have a working elevator and we do have Bellman on staff that can assist during regular business hours, this is not to be confused with the front desk which is on site 24/7.
We are sorry to hear that you feel you were misled and possibly should have gotten more. If you wanted to give me a call personally so we could discuss some of the issues with your room as well as your stay in more detail I would be more than happy to do so. We definitely want to invite you back so you could tell us how our improvements help and what else we can improve on for the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Owasso
Reviewer
3 reviews 3 reviews
“Still in need of repairs”
2 of 5 stars Reviewed August 18, 2012 via mobile

Called a booking service in India. Upon arrival got room quickly traveling with another couple they got an inside room with no windows! They changed rooms to another with a non working AC. Then changed to another. Ok Lighting terrible. The alcove in room with white leather couch didn't have lamps. Only light on room was from bedside lamps! Bed was so lumpy and soft. Nice bathroom very small but ok. Room rates were high. This is supposed to be low season. An additional charge not disclosed by booking agent of $8.95 for amenities. Assume for t.p.? Internet access not ro.om And since the first of the year NO working elevator!! The owners need to fix these things! Not just give lip service. Parking 25 dollars a day. Too much for too little. Skip this place.

  • Stayed August 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by loveseatingsteaks for New Orleans
Ask loveseatingsteaks about Hotel St. Helene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Front Office Manager at Hotel St. Helene, responded to this review
August 26, 2012
We are so incredibly sorry to hear that you did not enjoy your stay with us. All of our rooms do have windows but some of them are only into the...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New Orleans hotels

Hotel Le Marais
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d123519?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Bourbon Orleans Hotel
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d89050?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Omni Royal Orleans
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d89115?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Royal Sonesta Hotel New Orleans
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d93034?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Country Inn & Suites New Orleans
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d498233?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
 
 
Hotel St. Helene
Check-in Check-in Check-out Check-out
 
 
Hotel Royal
Great value on a similar hotel
New Orleans, LA
3 of 5 stars 287 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in New Orleans
Trendy
W New Orleans - French Quarter
W New Orleans - French Quarter 4.0 of 5 stars 666 reviews
Family-friendly
Royal Sonesta Hotel New Orleans
Royal Sonesta Hotel New Orleans 4.5 of 5 stars 1,491 reviews
Romantic
Dauphine Orleans Hotel
Dauphine Orleans Hotel 4.0 of 5 stars 894 reviews
Luxury
The Roosevelt New Orleans, A Waldorf Astoria Hotel
The Roosevelt New Orleans, A Wal... 4.5 of 5 stars 995 reviews
Show Prices ABS:HotelCheckRates-d123524?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d93034?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d111969?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d111970?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these New Orleans hotels
Hotel Royal 3.0 of 5 stars 287 reviews Melrose Mansion 3.5 of 5 stars 130 reviews Place d'Armes Hotel 4.0 of 5 stars 1,265 reviews French Market Inn 3.5 of 5 stars 256 reviews
Show Prices ABS:HotelCheckRates-d77055?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d89102?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d111993?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d89143?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 150 hotels in New Orleans, ranked by popularity

Been to Hotel St. Helene? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hotel St. Helene

Also Known As:
Ste Helene Hotel
Hotel Ste Helene
Address: 508 Rue Chartres, New Orleans, LA 70130
Phone Number:
Region: United States > Louisiana > New Orleans
Amenities:
Free Breakfast Suites Swimming Pool
Hotel Style:
Ranked #102 of 150 hotels in New Orleans
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Hotel St. Helene is located on Chartres Street, right next door to the Napoleon House, a favorite among locals and tourists alike. The hotel’s location offers access to an abundance of popular attractions and world famous entertainment that the French Quarter has to offer, such as Café du Monde, the French Market, House of Blues, and Pat O’ Brien’s, which are all located within only one-half mile of this French Quarter gem! This beautifully restored hotel, just recently renovated and reopened in January 2012, is located in the heart of the French Quarter, only 2 blocks away from Bourbon Street, steps away from Jackson Square and the mighty Mississippi River. Our contemporary guest rooms and suites are complete with:-LCD flat screen TVs-Ebony stained hardwood floors-Wireless internet in guest rooms and public areas-300 thread-count linens & duvet covers-IPOD docking stations-All-marble bathrooms with standing showersOur French Quarter and Courtyard suites feature balconies which overlook the pool in the courtyard area or the historic French Quarter. All guest rooms are nicely equipped to give a feeling of being home away from home in one of the most historic cities in the world! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Hotels.com, Booking.com, Cheap Tickets, BookIt.com, Hotwire, Amex, Olotels, EasyToBook, Priceline, Venere and Tingo so you can book your Hotel St. Helene reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hotel St. Helene, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hotel St. Helene
Enter dates & see best prices*
Check-in Check-in Check-out Check-out
Show Prices