Called a booking service in India. Upon arrival got room quickly traveling with another couple they got an inside room with no windows! They changed rooms to another with a non working AC. Then changed to another. Ok Lighting terrible. The alcove in room with white leather couch didn't have lamps. Only light on room was from bedside lamps! Bed was so lumpy and soft. Nice bathroom very small but ok. Room rates were high. This is supposed to be low season. An additional charge not disclosed by booking agent of $8.95 for amenities. Assume for t.p.? Internet access not ro.om And since the first of the year NO working elevator!! The owners need to fix these things! Not just give lip service. Parking 25 dollars a day. Too much for too little. Skip this place.

The hotel is in Chartres Street which is 2 blocks down from all the busy streets where all the party and bars begin. I was in New Orleans just for 11/2 days and i found the hotel clean, practical, quiet and with a nice little pool. Everything was within walking distance so it was perfect for a short stay.

When I booked at the St Helene, one factor for my choice was a review where someone mentioned they had an elevator, though i don't believe their website mentions it. We arrived on a Thurs nite (July 12th, 2012) late to find that the elevator did not work and we were on the 2nd floor. My husband, at 70, is not good with stairs but we made it up the two flights (with a landing in between). The room (205) was a standard, very nice looking at first sight, nice linens, flat screen tv, only one chair (which makes it hard for 2people to sit and talk or watch tv), a small 2-drawer dresser, a pedestal sink, 4 hangars (they had no extras when we asked for 2 more), the "bathroom" was small, hard to stand in front of the toilet and turn to close the door. One of the glass shower doors had no knobs on it to open and close it (the holes were there), and the Ikea-style straight wall mounted shelves/night stand felt like they were going to fall off the wall--they were loose and slanting downward. I had read that it had been renovated I think in Jan 2012. I was pleased to see a ceiling fan and the room was cold upon arrival--the way I like it but we turned down the temp for my husband's comfort. We crashed in bed and unfortunately the mattress was one of those where you roll to the middle.

The next day we took off for a cooking class near the convention center (there is a very handy taxi stand cater-corner to the hotel). Afterward, we decided to walk back to the hotel, which proved to be too far for my husband who almost did not make it back. When we got to the lobby, I sat him down and told the staff there was no way my husband could make it up the stairs and that we had to have a room on the first floor. They were very helpful and quick to respond, and we were able to relocate to the first floor. This room (105) was directly below our first room but slightly different in size--the bathroom was smaller (!)--a notch had to be cut out of the door in order to close past the toilet; but we did have 5 hangars and this mattress was comfortable/even. The 4 knobs on this room's shower door were all loose--something I would think the housekeeper would notice when she cleaned the shower.

For a recently renovated hotel, there were holes where it looked like the towel bar had come off the wall, poor paint job in the bathroom, broken tiles in the bathroom at the bottom of the wall in front of the toilet where I watched a little bug crawl into. Overall I thought the property was very clean. From room 105, when people walked up or down the stairs to the 2nd or 3rd floors, you could hear their conversations. We did not have windows that looked outside in either of the rooms, so we never knew what the weather was doing--it rained off and on while we were there.

The location was excellent--just a few blocks from Jackson Square--a few more to Cafe Du Monde and the French Market. The Original Pierre Maspero restaurant was just half a block away and had very good typical New Orleans fare. There are parking lots nearby if you are driving for a price.

I felt the staff was helpful/ attentive and asked us if we would need a taxi when we told them when we would be checking out--and called ahead for one.

Would I stay here again? No , mainly because of the lack of a working elevator, too small of a bathroom, not enough hangars, and not enough seating in the room.

My girlfriend and I were very pleased with this hotel. The staff was very courteous, informative, rooms are clean and modern. Nice sized tv for the room size. We liked how small the place is and the fact that it's not a corporate run hotel, this make our experience more personal and enjoyable. For those leaving bad reviews, you must like staying at high end corporate owned hotel. This place isn't for you, they don't call this a boutique for nothing.