The hotel is beautiful but this is not a hotel for family. First of all I requested a a room with 2 double bed and a sofa bed for my kids and they told me not a problem they can accommodate me.When I called tto verify it I was told the same thing. When I check in it was a different story. The sofa bed was only with the king bed. You have no privacy in the bathroom because the door is glass so having a teenage boy I had to send him out and my daughter when we needed to shower since the bathroom door is glass and it have a gap between the door and the wall. Also we had no hot water and sink would not drain the water out. We paid $34 plus tax for valet when time to check out it literally took 30 minutes before we saw someone to get our car. Thank god we only stayed a night. This was so not worth the money. Also our room floor was not balance. They had a beam from the floor to the ceiling and in between the floor and the beam a little baby can get his finger caught in it. When I complain to them in an email was told someone would call me by wed. Well Wednesdays pass yesterday and still have no heard back. Was told they would look into and train reservation about they do not have double bed. They also lied that the parking garage was attach to the back of the hotel. That was not true. We did one car valet and park the other one ourself. Should have went along with my first choice and stayed at the holiday inn. Remember new hotel don't mean better quality.... So disappointed. Will never stay at the A/c hotel or recommend it to anyone.
- Official Description (provided by the hotel):
- Connect to the city in a completely new way at the AC Hotel New Orleans Bourbon in the French Quarter Area. The first AC Hotel by Marriott in the United States, we provide innovative spaces of freedom and comfort, with a style that defines the most contemporary hospitality. We cater to travelers looking to immerse themselves in the energy of downtown New Orleans, LA. Stretched over eight floors, our 220 hotel rooms offer modern style and functional comfort with a touch of downtown flair. Thoughtful and intuitive amenities include complimentary mini-fridges, adjustable reading lamps, 47-inch flat-screen TVs featuring premium movie channels and deluxe bedding and pillows. Enjoy the freedom of complimentary wireless Internet access throughout the hotel, and stay energized with a workout in our fitness center. Whether you're planning an intimate get-together for 10 or a reception for 160, our state-of-the-art event venues set the stage for memorable gatherings. Our lounge is open nightly, with a Happy Hour from 5pm to 7 pm and a light bite menu that will delight visitors and New Orleans locals alike. And while we want you feel welcome at the hotel, we also encourage you to explore; the French Quarter and the Warehouse district are right on our doorstep. Ready for an immersive and authentic travel experience here in New Orleans' most iconic neighborhood? Plan your urban adventure at the AC Hotel New Orleans Bourbon, where personalized service and a modern mindset define us. ... more less
- Reservation Options:
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