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“It was nice but....” 3 of 5 stars
Review of AC Hotel New Orleans Bourbon (French Quarter Area)

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AC Hotel New Orleans Bourbon (French Quarter Area)
4.0 of 5 Hotel   |   221 Carondelet Street, New Orleans, LA 70130 (Formerly Cotton Exchange Hotel)   |  
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Ranked #62 of 155 Hotels in New Orleans
1 review
“It was nice but....”
3 of 5 stars Reviewed yesterday NEW via mobile

We loved the look of the hotel and the decor. We just had no hot water. They were really nice about moving us to a different room. The first room we had was on the 6 floor and right across from the outdoor patio which is not what you want. There was a frat party going on and it was loud! Once we were moved later that night the water was warmer but never got hot. We could deal with that but then the TV wouldn't come on. (Not a big deal since we were staying one night). The staff was really nice. We may give it another try.

Stayed May 2015, traveled as a couple
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205 reviews from our community

Traveler rating
    113
    41
    27
    11
    13
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21
52
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57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Danish first
  • English first
  • French first
  • Any
English first
Burleson, Texas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed yesterday NEW

The AC is sleek and trendy. That works for some - not so much for us. The reservations and front desk staff were always friendly. But a sleek room with only ONE drawer is not what you need for a week-long stay. There is a long bench that held our suitcases. Better than nothing but I am not delighted by literally having to live out of suitcases for a week. There is no closet - just a two-foot square object made of angle iron that has 6 inches of hanging space, the one drawer and the safe. It is also the platform for the ironing board. Multi-functional and non- functional all at once. And be warned that the bathroom has sliding (some of the time) mostly frosted glass doors. If you are will be sharing the room with someone and require privacy you may find this to be uncomfortable. Not to mention that the doors wobble and come off the track from time to time. If you stay a week you learn how to get them back on track yourself.
My biggest complaint- the one I discussed with the front desk at checkout- was the inability of housekeeping to keep us supplied with coffee and cream. Three days in a row I had to call downstairs to have coffee or cream or cups or all of the above brought to us. I left notes that were ignored. When I suggested at checkout that all of housekeeping needs to be re-trained I was told that there had been a problem with their coffee supplier during the week. If that was true then Marriott's purchasing group needs re-training too.
The AC is fine for what I figure is the intended clientele - young business people spending a night or two. It is definitely not our style.

Room Tip: Stay at a different hotel.
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  • Stayed March 2015, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

I had recently planned a trip to New Orleans for a weekend, but the hotel where I was booked had a small fire, which caused them to re-book me to another property. AS a rather experienced traveler, this sort of thing os nto uncommon. I was happy that they took care of the re-booking and gave me all the information in advance.

To my surprise, they had booked me at the rather new AC by Marriott, on Caronelet Street, just tow blocks off the beginning of the French Quarter on Bourbon Street, The hotel was a delight from check-in to check-out.

The staff was friendly and accommodating in every way. The location was within walking distance to all the entertainment for a weekend in the Quarter. Parking was provided at the Hilton on the same block. (Space is a premium in that neighborhood.) The hotel itself is deco modern, and clearly updated from the original building. Amenities were first class. The hotel has a nice Euro style breakfast buffett ($14), and a cozy little lounge off the lobby for a quick drink.

In all, we had a great weekend here at the AC, a name that I had not been familiar with even being a Marriott Gold Rewards member. I will definitely choose this hotel again!

Room Tip: Higher floors are above some of the citiy's noise, but you cannot escape it all in this central...
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Green Features: No notice of specific eco policies. The bedding and linens were of nice quality.
  • Stayed May 2015, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Hotel is a block and a half off Canal Street. Turns into Bourbon Street on the other side of Canal. Extremely friendly staff. Surrounding neighborhood is ok but would suggest walking with at least 1 other person. Could not get local TV stations so no local weather or news. Also plan on using back elevators as front one is super slow. Very modern and trendy.

Stayed May 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Andrews, United Kingdom
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

This had to be the best hotel I have ever stade in so close to all atractions in could ing Bourbon street and the French quarter brilliant music fantastic food the accommodation was outstanding fantastic rooms fully equipped for all your needs

Stayed May 2015, traveled with friends
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

The AC lounge has a fantastic atmosphere, and service that exceeds expectations for CBD New Orleans and Marriott in general. Carrie and Erika went out of their way to provide great service, and are genuinely skilled bartenders. The signature cocktails are on the level of bespoke establishments in the garden district.

Stayed May 2015, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review, yesterday
Thank you for taking the time to let us know how much you enjoyed staying with us on your recent trip to New Orleans with friends. We are happy to hear that you liked our hotel and the service exceeded your expectations. I am proud of my staff for making sure that you and your friends had a great time at the bar. Our bartenders also pride themselves on their ability to create delicious cocktails based on guest preferences. Thank you for recognizing Carrie and Erika for their excellent customer service skills and we hope to welcome you and your friends back soon.

All the best,

Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Just leaving... After awesome visit, all around great service, clean, hospitality was wonderful! Erika and Casey were unbelievable in the lobby and bar as well! Towels were offered as soon as you walk in after a 5 minute storm that makes you look like you swam the walk home.

Stayed May 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review, yesterday
Thank you for recognizing Erika and Casey for providing excellent service in the lobby, as well as, in the bar. We are very proud of them for having a passion to deliver great service to our guests. We get many compliments regarding the wonderful service that our associates provide to our guests - but this never gets old to hear, to say the least! We will share your wonderful words with our staff, as a confirmation that their "can do" attitude is noticed and appreciated by our guests. Thank you again for staying with us and we hope to see you again the next time you are in New Orleans.

All the best,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AC Hotel New Orleans Bourbon (French Quarter Area)

Address: 221 Carondelet Street, New Orleans, LA 70130 (Formerly Cotton Exchange Hotel)
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #62 of 155 Hotels in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — AC Hotel New Orleans Bourbon (French Quarter Area) 4*
Number of rooms: 220
Official Description (provided by the hotel):
Connect to the city in a completely new way at the AC Hotel New Orleans Bourbon in the French Quarter Area. The first AC Hotel by Marriott in the United States, we provide innovative spaces of freedom and comfort, with a style that defines the most contemporary hospitality. We cater to travelers looking to immerse themselves in the energy of downtown New Orleans, LA. Stretched over eight floors, our 220 hotel rooms offer modern style and functional comfort with a touch of downtown flair. Thoughtful and intuitive amenities include complimentary mini-fridges, adjustable reading lamps, 47-inch flat-screen TVs featuring premium movie channels and deluxe bedding and pillows. Enjoy the freedom of complimentary wireless Internet access throughout the hotel, and stay energized with a workout in our fitness center. Whether you're planning an intimate get-together for 10 or a reception for 160, our state-of-the-art event venues set the stage for memorable gatherings. Our lounge is open nightly, with a Happy Hour from 5pm to 7 pm and a light bite menu that will delight visitors and New Orleans locals alike. And while we want you feel welcome at the hotel, we also encourage you to explore; the French Quarter and the Warehouse district are right on our doorstep. Ready for an immersive and authentic travel experience here in New Orleans' most iconic neighborhood? Plan your urban adventure at the AC Hotel New Orleans Bourbon, where personalized service and a modern mindset define us. ... more   less 
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