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“Nice New Property in a Great Location” 4 of 5 stars
Review of AC Hotels by Marriott New Orleans Bourbon (French Quarter Area)

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AC Hotels by Marriott New Orleans Bourbon (French Quarter Area)
2.0 of 5 Hotel   |   221 Carondelet Street, New Orleans, LA 70130 (Formerly Cotton Exchange Hotel)   |  
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Ranked #41 of 155 Hotels in New Orleans
Fort Worth, Texas
Top Contributor
88 reviews 88 reviews
34 hotel reviews
Reviews in 41 cities Reviews in 41 cities
36 helpful votes 36 helpful votes
“Nice New Property in a Great Location”
4 of 5 stars Reviewed yesterday NEW

Stayed two nights this past weekend. Hotel is new as it has been open for 2 months or so. Location is perfect as it is close, yet far enough away to avoid any distractions. AC is Marriott's European model that they are bringing to the states. European to me means small-ish, spartan and trendy. Room we had was a tad small although it had nice high ceiling and plenty of natural light. Was decorated nicely and the bathroom was very nice despite being small as well. Staff was friendly and professional. Would stay again as a solo traveller on business.

Room Tip: I have seen some talk about lack of natural light. We did not feel that was an issue. If there are...
See more room tips
Green Features: Did not see much except the "towel on the floor" placard that you see everywhere.
  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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42 reviews from our community

Traveler rating
    26
    9
    4
    3
    0
See reviews for
3
10
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15
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
5 of 5 stars Reviewed 3 days ago NEW

Dream location (as Bourbon St. turns into Carondelet St. at Canal St.)
Up-beat, helpful staff (steered me to a great restaurant I never would have found.)
Best room of my trip, large, all mod-cons, spotless (as was fitness room.)
I didn't want to leave.

  • Stayed January 2015, traveled solo
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 week ago NEW

I recently stayed here for a friend's birthday celebration.. The vibe is great, cool, sleek modern. The bar was hopping and the european breakfast was amazing. The staff was quick to handle any problems. Hydration station Cool as well.

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MKennedyNOLA, General Manager at AC Hotels by Marriott New Orleans Bourbon (French Quarter Area), responded to this review, 6 days ago
Thak you for your kind review! We are very happy that you enjoyed your stay with us! Please stay with us on your next trip to New Orleans!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Had a quick trip to New Orleans with my wife and two teenage sons right after Christmas. We usually stay at the W when in NOLA. It was full due to holiday and Bowl game. The AC recently opened and had two rooms. We took them and enjoyed the stay. I had four trips scheduled to New Orleans over the next 3 months and plan on staying at the AC. Manager, Kevin Barnes was helpful, very friendly and professional. This is a hidden jewel.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MKennedyNOLA, General Manager at AC Hotels by Marriott New Orleans Bourbon (French Quarter Area), responded to this review, 6 days ago
Thank you for taking the time to write a review of your experience! We are delighted that you enjoyed your stay. We will share your kind comments with the rest of our team. We hope you will be staying with us again very soon!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I came to this hotel for my best friend's bachelorette party and we could not have been more satisfied with our experience! First and foremost the decor is modern, clean and sleek. The shower was absolutely amazing with multiple settings and an option to use an overhead "rain" shower head. Each night I slept like a baby because the pillows were the perfect combination of fluffy yet firm. They had equally as comfy beddingn (I'm pretty sure it was down comforters) The heating was easy to adjust... Which brings me to their great customer service. Our heating initially was not working well, so we called the front desk and they sent up an engineer to fix the problem right away. The location of the hotel also could not be more perfect; It is right on bourbon street, right down the street from all the great bars and restaurants. And finally, we could not get enough of the Hydration Station, a small room with glass jugs that you can fill up with water and ice to bring back to your rooms so you don't have to drink the bathroom sink water. So each night after going out we would make a pit stop at the hydration station to pick up water for our rooms. Genius.
I would recommend this hotel to anyone!

  • Stayed January 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MKennedyNOLA, General Manager at AC Hotels by Marriott New Orleans Bourbon (French Quarter Area), responded to this review, 1 week ago
Thank you so much for your kind review! Iam glad to hear that you enjoyed your visit. I do hope you will stay with us again soon!

Sincerely,
Melisa Kennedy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great Hotel with a great location. Can walk to the trolley and the french quarter. Very clean and the staff was great. Great bar. They have laundry facility. Drawback is the lighting and no drawers or closet space. Would be great fro buisnes men. Still it was a great place to stay for a week.

  • Stayed December 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MKennedyNOLA, General Manager at AC Hotels by Marriott New Orleans Bourbon (French Quarter Area), responded to this review, 1 week ago
Dear Gae93,

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Best,

Melisa Kennedy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel. Comfortable rooms with a great location. Breakfast is a real gem. European buffet with fresh baked croissants, fresh fruit, cheese, cereals, and lots of other items. The self operated Prosciutto slicer is a real dream! Great filling meal that was healthy and reasonably priced. Just the thing for a full day in The Big Easy.

  • Stayed January 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MKennedyNOLA, General Manager at AC Hotels by Marriott New Orleans Bourbon (French Quarter Area), responded to this review, 6 days ago
Thank you so much for writing a review! We are very glad to know that you enjoyed your stay. We hope that you will be staying with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AC Hotels by Marriott New Orleans Bourbon (French Quarter Area)

Address: 221 Carondelet Street, New Orleans, LA 70130 (Formerly Cotton Exchange Hotel)
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #41 of 155 Hotels in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:2 star — AC Hotels by Marriott New Orleans Bourbon (French Quarter Area) 2*
Number of rooms: 220
Official Description (provided by the hotel):
We offer an immersive and authentic travel experience here in New Orleans' most iconic neighborhood. Gracious, comfortable, and chic, our 220 hotel rooms stretch over eight floors, and feature complimentary mini-fridges and crisp duvets. ... more   less 
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