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AC Hotels by Marriott New Orleans Bourbon (French Quarter Area)
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AC Hotels by Marriott New Orleans Bourbon (French Quarter Area)
2.0 of 5 Hotel   |   221 Carondelet Street, New Orleans, LA 70130 (Formerly Cotton Exchange Hotel)   |  
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Ranked #2 of 154 Hotels in New Orleans
Austin
1 review
“Feel the City”
5 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel the week it opened - it is a European inspired hotel and is the first AC Hotels brand to come in the U.S. They have over 70 destinations in Europe and I was very pleased with this lifestyle hotel concept and my colleagues and i enjoyed the atmosphere of the AC Lounge, which offers small plates to start the evening and cocktails.. Guestroom beds were very comfortable and shower has a rainfall shower head, which was by far one of the best hotel shower out there!

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Slaughter, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

BEAUTIFUL Hotel!!!!! The room was very nice and I loved the waterfall shower. The staff was so friendly and helpful. Every time we entered the lobby they greeted us with warmth and true southern hospitality. On our last night there they had a bridal party staying at the hotel and the bride was so sick she could not get out of the car, two of the front desk staff went outside and was taking care of her. I have NEVER seen any hotel do that for a guest. I am sure that is not required of them but because of the OUTSTANDING people they have on staff they went to her recue. I definitely recommend this hotel with it's outstanding staff and beautiful rooms.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katy, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed with my sisters this past weekend and this hotel is awesome. The rooms were beautiful and we had great view of the French Quarter outside our window. The staff was extremely helpful and had great suggestions on attractions and sights that we should visit. Melisa Kennedy went out of her way to make sure we were taken care of. You couldn't beat the location, we were within walking distance to Bourbon Street and all the main attractions. I would definitely recommend this hotel to anyone visiting New Orleans.

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel just recently opened and it's the first AC marriott in US. I could not have been happier with the hotel, location, rooms and especially the staff. I went there for a birthday getaway that included 25 of us. They made us feel at home from the beginning and set us up with fabulous dinner reservations and places to go. With all that Nola has to offer, we actually spent a lot of time at the hotel bar because the staff was fantastic! Rooms were clean, spacious (for European standards) and comfortable. It's a few walking blocks from Bourbon. This will be my hotel of choice going forward.

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MKennedyNOLA, General Manager at AC Hotels by Marriott New Orleans Bourbon (French Quarter Area), responded to this review, 4 days ago
Wow! Thanks for spending your birthday with us! We are so happy that you enjoyed your stay and thankful for your kind words. We hope you and all of your friends will come back to stay with us again soon!
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Nashville, Tennessee
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed at this property overnight while waiting on a flight the next AM. I elected to stay here since the property is a newly renovated AC (Marriott) property, and I wanted to be near the French Quarter.
The hotel staff was simply amazing, and beyond exceeded my expectations. The valet staff was noticeably the best of the entire staff I came across. They weren't your typical valet which seem scattered and run to and from. They were friendly and seemed to genuinely care.
The rooms are ultra modern and very comfortable. The rain head shower made winding down the night exceptionally enjoyable. Rooms are nicely decorated and leave plenty of room to stretch out, in an otherwise crowded New Orleans. I'd highly recommend this property to anyone looking for a place close to the sights/ feel of the New Orleans French Quarter life.

Room Tip: If you're a light sleeper, ask for a room towards the "inside" of the property to be s...
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  • Stayed November 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MKennedyNOLA, General Manager at AC Hotels by Marriott New Orleans Bourbon (French Quarter Area), responded to this review, 4 days ago
Thanks so much for giving us a try! We are dleighted that you enjoyed your stay with us! i will be sure to share your kind words with the valet team. I know they will be happy to know their enthusiasm for this new property is recognized. You are correct about the different rooms. We have some really quiet rooms in the interior of the buidling. Just request at check in and we will ba happy to find one that suits your needs!
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Malakoff, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago NEW

Restored historical building so all rooms are a little different. Nice workout room with hydration stations on every floor. Friendly and very helpful staff. Great location just off Burbion St. Waterfall shower was the best.

Room Tip: Hard to say since the rooms are different
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  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MKennedyNOLA, General Manager at AC Hotels by Marriott New Orleans Bourbon (French Quarter Area), responded to this review, 6 days ago
Thank you so much for taking the time to share your experience! I am glad that Allan was able to make your stay memorable. We hope to have you as a guest in the very near future!
Best regards,
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Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago NEW

Fantastic Hotel in an incredible location. Staff is extremely knowledgable about the city and couldn't be more gracious is giving assistance with directions/reservations.

Bar is fantastic with great mixologist. From one of the Bar specialty drinks to a custom drink made to suit your taste!

I've stayed at many New Orleans hotel and this is by far the best!

  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MKennedyNOLA, General Manager at AC Hotels by Marriott New Orleans Bourbon (French Quarter Area), responded to this review, 4 days ago
So gald to hear you enjoyed our stay with us! Next time you visit, ask our bartenders to try our signature cocktails. Hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AC Hotels by Marriott New Orleans Bourbon (French Quarter Area)

Address: 221 Carondelet Street, New Orleans, LA 70130 (Formerly Cotton Exchange Hotel)
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 154 Hotels in New Orleans
Price Range (Based on Average Rates): $
Hotel Class:2 star — AC Hotels by Marriott New Orleans Bourbon (French Quarter Area) 2*
Number of rooms: 220
Official Description (provided by the hotel):
We offer an immersive and authentic travel experience here in New Orleans' most iconic neighborhood. Gracious, comfortable, and chic, our 220 hotel rooms stretch over eight floors, and feature complimentary mini-fridges and crisp duvets. ... more   less 
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