Unfortunately we picked a weekend for New Orleans when the Saints were playing at home so we had little to choose from. The hotel is in a spectacular location if you want to be near the French Quarter and the river walk; however, the hotel itself is lacking. We paid approximately $200.00 for one night (including taxes and fees) and for that amount I would expect soap in the bathroom, a toilet that worked, HOT water, light bulbs in BOTH of my lamps, and a functioning remote control. The room was beautiful but I would not stay again for this price just because of the little conveniences that were missing. I also called the front desk before we arrived to inquire about parking. The front desk attendant hung up on me twice before I could finish a sentence. She was incredibly rude on the telephone but she was not as bad as I expected when we actually checked in. I chalked it up to being busy but I believe phone etiquette should always be used in a customer service industry.

the young receptionist ms t couldn't spell our names despite being told repeatedly, and ignoring our proffered paperwork so she could read our names. however we suspect she was illiterate anyway.

we were clearly a great annoyance to ms t, so the proximity to bourbon street was a relief.

the rooms were ok. there were no services ie room service, pay tv or concierge.

Had read negative comments but my daughter had stayed at Cotton Exchange & recommended it to me. My stay was for Thursday thru Sunday. It's not the Royal Sonesta but you are also not paying the price of such hotel. Room was very nice & clean. No dirty clogged toilets or linens as I had feared due to other reviews I had read. rooms were comfortable. Hotel is about 2 blocks from Bourbon st. & we walked to Jackson Square without a problem. Far enough from bars so you don't hear the noise from the clubs. Only noise you hear is from the drunks on the street but that is probably a common complaint with any hotel close to Bourbon st. Staff were very courteous & held our bags for a few hours after check-out. We didn't have a car but saw that parking your car was $28 a day. Sounds steep but can't really be certain since I don't know what the other hotels charge. Would stay at Cotton Exchange again. Cute but smokey bar with good stiff drinks next door to hotel where we would stop in for a nightcap ever night.

This is a solid 2 1/2-3 star hotel. Great staff and friendly. I was in Nola during hurricane Isaac and was accommodated by the staff even though the hotel was closed. Location is excellent. If you expect mints on your pillow pay more and stay at the monteleone hotel. If you want an affordable rate in Nola in a centrally located hotel then I recommend the cotton exchange.