Unfortunately we picked a weekend for New Orleans when the Saints were playing at home so we had little to choose from. The hotel is in a spectacular location if you want to be near the French Quarter and the river walk; however, the hotel itself is lacking. We paid approximately $200.00 for one night (including taxes and fees) and for that amount I would expect soap in the bathroom, a toilet that worked, HOT water, light bulbs in BOTH of my lamps, and a functioning remote control. The room was beautiful but I would not stay again for this price just because of the little conveniences that were missing. I also called the front desk before we arrived to inquire about parking. The front desk attendant hung up on me twice before I could finish a sentence. She was incredibly rude on the telephone but she was not as bad as I expected when we actually checked in. I chalked it up to being busy but I believe phone etiquette should always be used in a customer service industry.
- Official Description (provided by the hotel):
- The new Cotton Exchange Hotel French Quarter/Downtown Area is located just 1 block from Bourbon Street and the French Quarter and within easy walking distance to the Superdome, New Orleans Arena, and other local attractions. The lobby, which features French impressionist paintings gives immediate access to the Greatroom. The elevator gives easy access to the guestrooms; meeting facilities, which include the Degas Ballroom and the garden rooftop pool. Vending machines available on all floors. ... more less
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