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All 150 New Orleans hotels

Cotton Exchange Hotel: Traveler Reviews

2.0 of 5
221 Carondelet, New Orleans, LA 70130 (Central Business District)
Hotel amenities
Cotton Exchange Hotel
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43%
Ranked #112 of 150 hotels in New Orleans
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442 reviews from our community

Traveler rating
    71
    88
    116
    80
    87
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Families
49
 
Couples
122
 
Solo
25
 
Business
59
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Mobile, Alabama
1 review
3 helpful votes 3 helpful votes
“Good enough but not the best”
3 of 5 stars Reviewed November 14, 2012

Unfortunately we picked a weekend for New Orleans when the Saints were playing at home so we had little to choose from. The hotel is in a spectacular location if you want to be near the French Quarter and the river walk; however, the hotel itself is lacking. We paid approximately $200.00 for one night (including taxes and fees) and for that amount I would expect soap in the bathroom, a toilet that worked, HOT water, light bulbs in BOTH of my lamps, and a functioning remote control. The room was beautiful but I would not stay again for this price just because of the little conveniences that were missing. I also called the front desk before we arrived to inquire about parking. The front desk attendant hung up on me twice before I could finish a sentence. She was incredibly rude on the telephone but she was not as bad as I expected when we actually checked in. I chalked it up to being busy but I believe phone etiquette should always be used in a customer service industry.

Room Tip: elevator is super slow so expect a wait if you are located on a upper floor- we were on the top floo...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
Ask lanekellykids about Cotton Exchange Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“disinterested and incompetent service”
3 of 5 stars Reviewed November 6, 2012

the young receptionist ms t couldn't spell our names despite being told repeatedly, and ignoring our proffered paperwork so she could read our names. however we suspect she was illiterate anyway.

we were clearly a great annoyance to ms t, so the proximity to bourbon street was a relief.

the rooms were ok. there were no services ie room service, pay tv or concierge.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask David S about Cotton Exchange Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sugar Land, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Perfect location for the money.”
5 of 5 stars Reviewed November 6, 2012

Had read negative comments but my daughter had stayed at Cotton Exchange & recommended it to me. My stay was for Thursday thru Sunday. It's not the Royal Sonesta but you are also not paying the price of such hotel. Room was very nice & clean. No dirty clogged toilets or linens as I had feared due to other reviews I had read. rooms were comfortable. Hotel is about 2 blocks from Bourbon st. & we walked to Jackson Square without a problem. Far enough from bars so you don't hear the noise from the clubs. Only noise you hear is from the drunks on the street but that is probably a common complaint with any hotel close to Bourbon st. Staff were very courteous & held our bags for a few hours after check-out. We didn't have a car but saw that parking your car was $28 a day. Sounds steep but can't really be certain since I don't know what the other hotels charge. Would stay at Cotton Exchange again. Cute but smokey bar with good stiff drinks next door to hotel where we would stop in for a nightcap ever night.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Glo281 about Cotton Exchange Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great hotel for the price”
3 of 5 stars Reviewed November 5, 2012 via mobile

This is a solid 2 1/2-3 star hotel. Great staff and friendly. I was in Nola during hurricane Isaac and was accommodated by the staff even though the hotel was closed. Location is excellent. If you expect mints on your pillow pay more and stay at the monteleone hotel. If you want an affordable rate in Nola in a centrally located hotel then I recommend the cotton exchange.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
3 helpful votes 3 helpful votes
“Great location, mediocre price, poor hotel”
2 of 5 stars Reviewed November 4, 2012 via mobile

I was traveling for a conference, so I arrived before checkin. They graciously accepted my bags to check for free... After paging the bellman for 20 minutes. When I got to my room, all of the linen still said holiday inn, the carpet was badly stained, as was the shower and sink, and the chair was covered in crumbs and hair. It's only about a 3 minute walk to the bars and tourist areas, but that also means the hotel is full of drunks yelling in the hallways at night. Also, at the time I booked, free breakfast was listed as a service. It isn't.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
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Additional Information about Cotton Exchange Hotel

Address: 221 Carondelet, New Orleans, LA 70130
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Fitness Center Free High-Speed Internet Swimming Pool Wheelchair access
Hotel Style:
Ranked #112 of 150 hotels in New Orleans
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
The new Cotton Exchange Hotel French Quarter/Downtown Area is located just 1 block from Bourbon Street and the French Quarter and within easy walking distance to the Superdome, New Orleans Arena, and other local attractions. The lobby, which features French impressionist paintings gives immediate access to the Greatroom. The elevator gives easy access to the guestrooms; meeting facilities, which include the Degas Ballroom and the garden rooftop pool. Vending machines available on all floors. ... more   less 
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