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Cotton Exchange Hotel: Traveler Reviews

2.0 of 5
221 Carondelet, New Orleans, LA 70130 (Central Business District)
Hotel amenities
Cotton Exchange Hotel
Ranked #112 of 150 hotels in New Orleans
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430 reviews from our community

Traveler rating
    69
    82
    113
    80
    86
See reviews for
Families
46
 
Couples
116
 
Solo
24
 
Business
59
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Miami, Florida
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“You get what you pay for.”
3 of 5 stars Reviewed November 3, 2012

Im comfortable with any hotel-hostel under any circumstance, but I was staying with my girlfriend who has certain standards regarding hotels. I'll try to go through most of the "bad" things people keep mentioning:

- Check in: I arrived early (9:00 am) and even though check in is not until 4pm, my room was ready. There was only one person before me, then Tyra found my reservation through Priceline in 5 seconds and handed me my keys, tours brochures and a map of the city. I guess I was lucky and didn't have a problem with the reservation through a third party like others pointed.

-Room: My room was 534, all the way at the end. Big enough for two, definitely dated but at least clean. Bed was really old, you can tell the mattress hasn't being changed in forever as it was completely uneven. We had warm water in the mornings, hot water at night, so by the second day, I opted to take my showers at night and didn't have an issue with it. A/C was working fine, also the wi-fi.

-Cleaning crew: We put our Do not Disturb sign throughout the weekend, but every morning when I would leave for breakfast there was a nice lady cleaning the other rooms, I asked her for towels twice, and she handed them me to me right away. I can't say more about it.

-Elevators: There's only one, we stayed the weekend of Voodoo Fest, and it was booked to the max, but we never had to wait for the elevator for over 3-5 min. It's really not a big deal, unless you need your personal elevator.

Didn't use valet or the pool, but I went upstairs, and it looked tiny but clean.

The only complain I have and it could actually define if we stay there again is the fact that on the 3rd day as I was getting out of the shower my girlfriend started freaking out cause there was a roach in the room. Needless to say, I killed it, but I knew that was it for her. As others noticed, there was a lot of ants in my room too. I went downstairs and supposedly someone went upstairs and "sprayed" the room but I was leaving for the festival so I don't know if they did. luckily we didn't find another roach, but the ants remained, not being an issue though.

Overall, I personally would stay there again but only if I'm bringing the guys for a weekend in New Orleans, as we are guys and I guess we can deal with a bug or a dated room. for the price you are getting an excellent location right in the middle of everywhere. Get out and to the left the french quarter, to the right the garden district, right across from a 24 hours convenience store, a block away from Bourbon St.

I felt like this hotel really tries to at least satisfy the minimum requirements to make you have a pleasant stay, but come on...pest control could be a lot of help to avoid having a girlfriend like mine that hates roaches probably not wanting to stay there again. Eventually if they invest a little in better beds, and a lil bit of updating...they will be awesome and better than a chain.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Saint Louis, Missouri
Senior Contributor
26 reviews 26 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Nice little hotel if your expectations are in line”
3 of 5 stars Reviewed November 3, 2012

The room was just big enough not to feel cramped, the bed was comfortable, the place was clean. We got a great price, too.

The location is perfect: it's only a block and a half off Canal--cross Canal and you're on Bourbon St. That gives you the advantage of being able to use the airport shuttle that serves only downtown hotels, not French Quarter ones, while also providing you with peace and quiet when you're done partying. The location appeared to be totally safe, with cops everywhere at night, and a drugstore on the corner at Canal St. sells everything you forgot to pack.

If you book online, be sure to print out and bring the confirmation number--I only wrote it down, and they couldn't find it.

Picky people will find fault with the lack of a TV remote (although I am sure the front desk could have supplied one if I had been too lazy to walk five feet to the tube) and the not-quite-hot-enough water. In our standard king room, the enormous bathroom door opened INward, making it awkward to close without practically putting a foot in the toilet. Some fool probably did this to comply with fire code, so the bathroom door can't block the exit. But if you were in a wheelchair, there would be no way to close the door, and thus no way to access the bathtub.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malmo, Sweden
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Good budged option”
3 of 5 stars Reviewed October 23, 2012

I think it´s fair to recognize this hotel for what it is: a budget option with a similar location to the big hotels but 1/3 of the price. I stayed here five nights after first staying at Le Pavillion. Obviously the comfort and the service is not comparable, but the location is about the same. My room (416) was fairly big. The hot water was lukewarm at its best, but it was not really a problem. The staff was helpful and friendly, especially Tahirah. The hotel was very well located opposite to a 24h convenient store and there were plenty of options for breakfast in the neighbourhood.

My only real complaints is that there were quite a few ants in my room, and that when I accidentally poured roothbeer on my cover, it was removed by housekeeping and not replaced, so I had to sleep in bedsheets only. The aircon was working, so it was a bit on the chilly side.

I think this is a buisness run by honest people trying to make an honest living, and I appreciate promoting local initiative rather than Hilton or Marriot.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Reston, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Exceeded my expectations”
3 of 5 stars Reviewed October 22, 2012

I stayed for twon nights and was happy with the room and very happy with the location. I was concerned because of all of the negative reviews I had read but was pleasantly suprised. The room was clean, there was hot water for the shower, and the location is great. I will stay at The Cotton Exchange again.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Greensboro, North Carolina
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“Cold showers”
2 of 5 stars Reviewed October 19, 2012

I stayed here for 5 days and had a cold shower 4 out of the 5 days. I'm not sure how I got lucky the 1 time I did.

The hotel is not bad if you are super low maintenance. Don't expect housekeeeping to make the bed. You will get wash cloth sized towels and super thin sheets.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Cotton Exchange Hotel

Address: 221 Carondelet, New Orleans, LA 70130
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Fitness Center Free High-Speed Internet Swimming Pool Wheelchair access
Hotel Style:
Ranked #112 of 150 hotels in New Orleans
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
The new Cotton Exchange Hotel French Quarter/Downtown Area is located just 1 block from Bourbon Street and the French Quarter and within easy walking distance to the Superdome, New Orleans Arena, and other local attractions. The lobby, which features French impressionist paintings gives immediate access to the Greatroom. The elevator gives easy access to the guestrooms; meeting facilities, which include the Degas Ballroom and the garden rooftop pool. Vending machines available on all floors. ... more   less 
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