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“Ugh, where to begin” 2 of 5 stars
Review of Chateau Orleans

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Chateau Orleans
240 Burgundy, New Orleans, LA 70112 (French Quarter)   |  
Hotel amenities
Ranked #119 of 156 Hotels in New Orleans
Winchester, Virginia
Level Contributor
90 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Ugh, where to begin”
2 of 5 stars Reviewed March 10, 2013

So, my friends and I started at another property owned by this company and were moved here after a giant ceiling leak was discovered. It was an upgrade from the previous property but that's not saying much. It was cleaner but that doesn't mean clean. Dated, dated, dated. The lady who "works" the front desk is one of the least helpful people working in the hotel industry. Nothing is her concern and nothing is her problem. She simply can't be bothered. The gentleman that works the front desk however is a gem and the ONLY reason I gave this dump a second star. The company that owns both properties should seriously rethink their game plan because the condition of their hotels and the people they choose to staff are WRONG!

Stayed February 2013, traveled with friends
Helpful?
10 Thank Michaelman_26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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86 reviews from our community

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Lincoln Park
Level Contributor
135 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
5 of 5 stars Reviewed February 23, 2013

My husband and I have been staying at the Chateau for many many years. In fact we come serveral times a year and stay here without hesitation. The courtyard is like a little oasis in the middle of the hustle and bustle of the quarter. The manager Paul is so helpful and we look forward to seeing him everytime we stay. In fact, if we dont arrive on time...he takes the time to call us and make sure everything is going OK. We have stayed in many of the rooms and its wonderful to stay in a room with so much to offer in the French Quarter. WHere else for the price can you get a living room and kitchenette. I look forward to staying here year after year and many years to come.

Room Tip: Lots of room when you get a one bedroom!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank heathork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakewood, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 22, 2013

February 18, 2013, exchanged my timeshare for Chateau Orleans. Late arrival, but was assured we could access the Chateau and I was given the codes for the entry and key box along with directions to our room (ground floor, main bldg.) and told us to sign in at desk in am. This all went just perfect. The rooms were amazing, overlooking the beautiful courtyard/pool, very high ceilings, all freshly painted and very clean large bedroom, living room with kitchenette, shower/bath, with lots of towels, etc. The bed and pull-out couch were extremely comfortable. Coffee in the beautiful courtyard daily. We met Susie the following morning and she was wonderful, gave us lots of ideas of where to visit, eat, etc. and made our reservations. As it was our first trip to New Orleans, she was so helpful. We also met the lovely lady painting the beautiful murals on the walls in the hallways, she was also so nice and friendly. Other guests were friendly as is usual in this intimate setting. There were no restaurants, but everything was within one-to-two blocks away. I would recommend and encourage anyone to give this place and its ambience some notice. Would definitely stay here again!
Thank you Susie, you were wonderful!

Room Tip: If you have a disability or suffer from arthritis, I would advise you to let the Management know, as...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank AnnieFirst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed February 5, 2013

We have stayed here 5 years in a row and it just gets better and better. The Chateau is in the process of a beautiful remodel. The front desk area, freshly painted entrance, new well lit entry way, and the addition of an elevator have made this a wonderful vacation stop. Try to remember this is an older building located in the middle of the French Quarter. It is not new but who wants to come to this historic neighborhood and ruin it by staying in some new boring chain. The front desk folks (as other reviews have said) make your New Orleans experience one to remember. All you have to do is ask, they are all very knowledgeable.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank EIEIOOO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staunton, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed January 2, 2013

In March 2011 we booked a small suite (1 bedroom with a partial kitchen) at the Chateau Oleans for the week of February 8-15, 2013 (for Fat Tuesday / the conclusion of Mardi Gras). We had written confirmation of the booking nearly two years in advance. Last week, in late December, 2012 (only about 6 weeks before our long anticipated vacation) we were notified that Chateau Orleans had "made a mistake" and did not have accomodations for us. We have already purchased our airline tickets to travel from VA and are now left with no accomodations in New Orleans for the upcoming Mardi Gras. Chateau Orleans refuses to honor our written confirmation and have left us "high and dry" with nowhere to stay and no assistance except a lame "we're sorry for the mistake". It is our belief that Chateau Orleans cancelled our reservation in order to book other guests at a higher rate. The management at this resort seems to be totally lacking in integrity, empathy or any sense of responsibility for "their mistake". I cannot recommend taking a chance making a reservation with this hotel since based on our experience even your written reservation may or may not be reliable / honored. This is the most callous attitude I have ever encountered with a business in the hospitality industry.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Service
Helpful?
19 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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1 review
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed October 19, 2012

We arrived late at night and found that we did not have a key to o the 2nd floor room promised to us in the building with an elevator and instead had a 3rd floor walk up! But the next morning Susie, the great desk manager, put us in a very nice apartment and took care of our every need while we were there! Our best advice is to deal only with Susie and Mary and NOT Paul, a manager there. He knew my sister needed an easy to access room because she had 2 hip surgeries and difficulty walking, but he dropped the ball for whatever reason!! The hotel is lovely and we enjoyed it very much ! Great location !

  • Stayed October 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
10 Thank BeverlyBridges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 12, 2012

I am writing this from my suite in Chateau Orleans (wifi internet access in the rooms). Many of the previous reviews on this site give a far more negative view of this place than the reality. My room is clean. There is a little noise from the room above, but not excessive. There are no building materials around the place (at least in the bits I have seen). I was a bit anxious about coming here (there is a conference on so nearly everything in town is full), but I can say that I am very pleasantly surprised.

This might be because the building work seems to be mainly finished now. My suite is largely brand new. Yes a suite. Bathroom, living room and kitchenette with TV and mod-cons. The courtyard is also very nice. All for about 180 bucks per night, right in the French quarter. The proprietress is also very friendly and helpful.

This place deserves a better rating on here. It has more character and is cheaper than the mega-chain hotels. I guess the down side is that there is not concierge or 24 hour desk service (desk closes at 11, but there is 24 hour access via a code-locked door). But I would say this is a minor point and is already costed in on the basis that this is not a hotel but apartments.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
8 Thank GBUKldn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Chateau Orleans

Address: 240 Burgundy, New Orleans, LA 70112
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Hotel Style:
Ranked #119 of 156 Hotels in New Orleans
Price Range (Based on Average Rates):
Number of rooms: 40
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Also Known As:
Chateau Orleans Hotel New Orleans
Chateau Orleans New

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