The house was very beautiful with a great location. The owner was very friendly, welcoming, and gave great info about New Orleans and where to go.
However, our biggest complaint was with our room (Oak Alley) The room was located on the ground floor, with the door opening into the breakfast room. The door had multiple cracks in the wood paneling. Not only was it possible to see into the breakfast room from our bedroom but also I could see clearly half of the bed in our room from a table in the breakfast room. Beyond feeling like we had not privacy in our room, it was impossible to sleep. I'm normally a deep sleeper, but I was woken up at 6:30 every morning by the first person to turn on the coffee pot. With no exaggeration, I could hear people stirring their coffee. Additionally, the floor in the room above us creaked loudly so we couldn't fall asleep until the person above us did every night around 1 am. Our room was completely unacceptable. Not only could we not sleep for more that about 5 hours a night for the whole vacation, we had no privacy. Even people in rooms on the second floor who were happy with their rooms were shocked to see us come out of our room every morning directly into the breakfast room and commented that they couldn't believe there was a room behind our door. And it was all very surprising, because there was no mention of any possibility of an such inconvenience with this room when we booked.
What was most surprising is that there was a beautiful, window lined room in the front of the house that would have made a much better breakfast room. It seems unconscionable to ask someone to pay such a price for a room which literally has a direct line of sight to the breakfast room through cracks in the door, especially when there is no need to have the breakfast room located where it is.
Beyond this major complaint, the Bed and Breakfast was also not maintained to the level of standards advertised on the website or expected based on the room prices. The house was beautifully restored and furnished. However, this attention to detail was unfortunately not paid to the running of the B&B. The rooms were not cleaned well. While sheets and towels were clean, but the floor was not at all. Flowers around the house were left to rot in the vases. The food served in the morning was not of good quality, although there was a nice variety. This was of particular surprise, as the owner was always recommending good quality restaurants and criticizing those serving poor quality food.
NOT Oak Alley
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am very sorry that you had such a bad experience at the Grand Victorian. Our goal is always to anticipate every guests' needs, meet them and keep the house itself spotless. Seems we failed at everything!
I anticipated a negative review when you checked in and decided to stay in the downstairs room instead of the other room you reserved for your mother. With a full house on the day you arrived, I had no place to relocate you when you questioned the noise possibility in your room. I specifically told you that if noise was an issue, I'd like to know. You told me that you would be okay and were sound sleepers. Another room became available (a Hurricane Sandy cancellation) on your second night. Although you spoke to me or my staff everyday, there was not a mention of the noise or privacy problem, and we were not able to correct the situation while you were here.
Also, when your boyfriend booked the last 2 rooms available in my house for your travel dates, I personally spoke with him more than once about the rooms available/house. I explained to him the location of the Oak Alley room being right off of the dining room and that we generally do not recommend it to guests who are out late night or sleeping in late morning due to the activity once breakfast begins. He specifically told me that your Mom was an early riser and would be fine in that room. However, you switched into that one at check in.
We have many repeat guests who specifically request the Oak Alley room just as it is. We have guests in it now who are perfectly happy there! It's just not for everyone.
My B&B is an old house, dating back to 1893. This is probably the main reason people choose to stay here. It has multiple floors so that there is always the possibility that there will be someone above or below every room here.We have insulated all floors/ceilings and walls to keep noise to a minimum on our original wood floors.
The crack in the door that you describe is actually less than 2 mm wide and must have occurred during a recent settling of the building. Thank you for bringing it to my attention as it will be repaired this week.
Maybe you've not stayed in a bed & breakfast before this experience, but you would probably be happier in a more conventional type of lodging in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.