The hotel looked great from the outside and in the lobby. Once we got past that... The room was tiny and expensive. The amenities were nonexistent unless paid for and the SERVICE WAS WORSE THAN A TURKISH PRISON! Everyone with exception of one manager, the parking attendant and the security guard (that had direct contact with me) was rude, deceptive and just plain made me feel unwanted and less than a human being. I was told that I had a smoking room then I was told smoking rooms didn't exist for a few years. I asked for the manager to explain the bad service and the concierge evaded the question until cornered and then said that she was too busy to speak to me. OVERALL: THE WORST STAY I HAVE EVER HAD!!
- Official Description (provided by the hotel):
- Located on St. Charles Avenue in the New Orleans CBD, our location places you with minutes of all that is New Orleans. Our newly renovated property caters to the business and leisure traveler. The hotel is a member of the Historic Hotels of America offering old world charm with all the modern conveniences that you would expect from an AAA 4-Diamond hotel.Join us at the Hilton St. Charles...You will be glad you did! ... more less
- Reservation Options:
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- Also Known As:
- Hilton New Orleans / St Charles Ave Hotel New Orleans
- Hilton Hotel New Orleans
- New Orleans Hilton