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“Good location but needs some updating” 3 of 5 stars
Review of Hilton New Orleans/St. Charles Avenue

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Hilton New Orleans/St. Charles Avenue
4.0 of 5 Hotel   |   333 St. Charles Ave., New Orleans, LA 70130   |  
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Ranked #90 of 154 Hotels in New Orleans
Wolfeboro, New Hampshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good location but needs some updating”
3 of 5 stars Reviewed February 14, 2014

Great location for everything in New Orleans. Service was very good and staff was helpful. Rooms are a little small by Hilton standards but comparable to many in larger cities. Hotel is in an old building and could use some updating. The bathrooms in particular were worn with cracked tile, loose faucets, etc. Would recommend for people who want convenience at a reasonable price who can manage with an older setting.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review, February 17, 2014
Hi Andrew M,

Thank you for taking time to review our hotel. We are delighted that you enjoyed our central location. One of my favorite things about our hotel is the fact that you can walk right out of our front door ,and catch the Saint Charles Avenue Street Car to many of New Orleans' famous tourist attractions.

In regards to your comment about the hotel needing some updating, we are tentatively scheduled to start a renovation of all our guest rooms and public spaces sometime this coming July of 2014. We hope that you will visit us to experience our new look and feel!
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704 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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English first
Glenmoore, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 12, 2014

Great location in the Garden District. Just cross the street and jump on the streetcar, could not be easier. They run24 hrs. Nice hotel, a bit nicer than most Hampton, nice staff. There is a Fresh Market a few blocks away and a short walk to Magazine street.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review, February 17, 2014
Hi Tatie777,

Thank you for taking time to review our hotel. Your kind words are truly appreciated. We hope to see you again in the not too distant future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2014

I would highly recommend this hotel. I've stayed their a couple of times now and would definitely go back. It's a short 5 minute walk to Bourbon Street or 10-12 minutes to Jackson Square. Very friendly staff and good restaurant/bar attached to it also. Rooms were clean and comfortably sized.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review, February 17, 2014
Hi Shock07,

Thank you for the wonderful review. We are ecstatic that you would highly recommend our hotel to your fellow travelers. Our staff will also be delighted to hear that you enjoyed our hotel and their friendly service. Thank you for staying at the Hilton New Orleans/St. Charles Avenue Hotel. We hope to see you again in the not too distant future!
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Atlanta, GA, United States
1 review
5 of 5 stars Reviewed February 11, 2014

Great location, beautiful old hotel, friendly and helpful staff. I stay here for business monthly. I've tried other hotels in the past but wouldn't stay anywhere else in New Orleans. The adjacent restaurant and bar has great happy hour specials and excellent food. Their French 75 cocktail is exquisite, from the staff's preparation (a treat to watch) to the luxardo cherry at the bottom of your snifter. I'll be back next month.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review, February 17, 2014
Hi Joseph R,

Thank you for taking time to review our hotel. We are thrilled that you not only stay here monthly, but also by the fact that you wouldn't stay anywhere else while in New Orleans. Your review will definitely help others decide where to stay when traveling to our city. Once again, thank you for the wonderful review. We look forward to your next visit!
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Scottsdale, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2014

Five minutes from the French Quarter, Casino and the Aquarium, There is a New York deli next door that has delicious sandwiches and Lukes Restaurant and Bar inside the Hotel. The Property is very nice and the Pool/Jacuzzi was splendid.
The staff here was Amazing. I stayed here by chance due to bad weather that closed the Airport down. Spring, The front desk ambassador had made arrangement for a early check- in for me. Mr.Hess the Assistant GM helped make my check-in a pleasant experience. The whole staff was accomadating as well. Thank you all so very much. I will be staying here again when I come back to NOLA!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review, February 17, 2014
Hi Melanie-Jay,

Thank you for all of your kind words. Your business is truly important to us and we are thrilled that we were able to help make your stay manageable while you were unable to travel back home during the latest Ice Storm. I will also be sure to share your comments with Mr. Hess. Thank you for staying at the Hilton New Orleans/St. Charles Avenue Hotel. We look forward to your next visit!
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Germany
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed February 10, 2014

Just returned from a week here. The facility itself is aged, thin walls ( i heard snoring in another room), poor water pressure, dated decor. Room is average. I was in a room with a king and a small fridge. There were marks on the walls and my view consisted of an office building across an alley. If I opened my shades - I would be looking right in someone's office (and vice versa). There were not enough outlets in the room.

As listed below by previous reviewers - the staff was friendly and helpful which is not to be taken for granted. The location is very good for most aspects of the city.

Room Tip: Higher rooms may have a better view
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review, February 17, 2014
Hi PERRYNATEDOC,

Thank you for taking time to review our hotel. We sincerely apologize that we did not exceed, or meet your expectations during your visit with us. I will be sure to share your comments with my fellow managers so that we can work on exceeding our guests' expectations. I also wanted to let you know that our hotel is tentatively scheduled to start a renovation of all of our guest rooms, and public spaces, sometime this coming July 2014. I hope that you will give us another chance after our renovations have been completed!
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Sugar Land, TX, United States
1 review
4 of 5 stars Reviewed February 10, 2014

This hotel is in a great central location between the French Quarter and the Harrah's casino area. The suite was a very nice room and was very quiet as well. Only complaint would be that they do not have a less expensive dining option in the Hotel. The available restaurant was very nice, but also pricey and crowded with more formal dinner guests. Would have liked a casual breakfest / lunch option. Great staff and excellent service.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review, February 17, 2014
Hi Thomas T,

Thank you for taking time to review our hotel. We are delighted that you enjoyed our central location. Your comments are important to us and I will be sure to share them with all of our staff. Thank you for staying at the Hilton New Orleans/St. Charles Avenue. We hope to see you again in the not too distant future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton New Orleans/St. Charles Avenue

Address: 333 St. Charles Ave., New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in New Orleans
#55 Business Hotel in New Orleans
#78 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton New Orleans/St. Charles Avenue 4*
Number of rooms: 250
Official Description (provided by the hotel):
Located on St. Charles Avenue in the New Orleans CBD, our location places you with minutes of all that is New Orleans. Our boutique luxury property caters to the business and leisure traveler. The hotel is a member of the Historic Hotels of America offering old world charm with all the modern conveniences that you would expect from an AAA 4-Diamond hotel.Join us at the Hilton St. Charles...You will be glad you did! ... more   less 
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Also Known As:
Hilton New Orleans / St Charles Ave Hotel New Orleans
Hilton Hotel New Orleans
New Orleans Hilton

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