Rooms are a bit on the small side, but I guess that's to be expected since it's an older building. Our room was nicely appointed, and the lobby staff was very warm and accommodating. The concierge in the lobby serves complimentary wine between 4 and 6, and the hotel is in a convenient location between the French Quarter and Central Business District. The fitness room is located in a huge room that probably used to be a ballroom. It has great equipment, but I would have appreciated spray bottles and paper towels to clean equipment after use, as well as anti-bacterial gel for cleaning hands. Also, the executive suite for Diamond members needs either higher chairs or lower tables. We felt like 6-year-olds sitting at the high table when we were eating breakfast there! One other request for the executive suite -- please serve fresh fruit rather than just plastic containers of canned fruit. Honestly, the complimentary breakfast was no better than that at a Hampton Inn.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking time to review our hotel. Your feedback is important to us, and helps us to evaluate not only our strengths, but also the areas that we may need to focus on to make sure that we are able to exceed all of our guests' expectations. I also wanted to share a little of our hotel's history with you - The building was constructed as a Masonic Temple in 1926 and designed by Sam Stone. The architecture, exquisite woodwork and other design from the artisans of the 1920's is evident throughout the hotel and highlighted by the original chandeliers at the main entrance, original marble floors and walls, and the elaborate, hand-crafted inlay tiled ceiling in the Grand Entry Hall. Thank you for staying at the Hilton New Orleans/St. Charles Avenue. We hope to see you again in the not too distant future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.