I strongly advise you to stay away from this hotel. Our room was broken into when staying there - just at the same time as we were out at a wedding all day. More than $8,000 worth of goods - cash, laptops, iPads and personal items were taken and the hotel doesn't really seem too interested in helping us.
The management refuses to accept any liability even though the door did not always close properly (something we discovered after the robbery) and that there is no CCTV available in the corridors or elevators. Furthermore, they refuse to share the 'lock interrogation' with us so we don't know exactly when the door was opened and which key was used.
This is absolutely not the kind of service I expect from a Hilton and I will definitely refuse to stay in any other Hilton hotels as a result.
- Also Known As:
- Hilton New Orleans / St Charles Ave Hotel New Orleans
- Hilton New Orleans / St Charles Ave Hotel
- Hilton Hotel New Orleans
- Hilton New Orleans
- New Orleans Hilton
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