My wife and I chose this hotel because we have always had a great experience with Hilton and this particular hotel had a perfect location. We could walk to every place we wanted to and yet it was far enough away from Bourbon Street to have a peaceful nights sleep. Our first night (Saturday) was a little rough. Our room on the 18th floor had a moldy smell when we arrived. We asked if there was another available but they were sold out. However they did send up housekeeping to spray some freshener to combat the smell. Then the next day, Sunday, we went to take our showers and had not hot water. It was warm at best. When I spoke to the Night Supervisor Dino about this he couldn't have been more helpful. He immediately arranged for us to go to a new room that night, gave us some passes to the breakfast/snack area and made sure we were as comfortable as possible.
Well what was supposed to have been a 4 day visit wound up being a 7 day stay because of hurricane Sandy. When that happened the staff couldn't have been more helpful. We never knew when we would be able to get a flight out and so every night I would speak with Dino about extending our stay. He made sure that not only would we be able to stay in our room but also that we would get the best rate possible for each and every night we had to extend. Following Dino's example, every person working there treated us like five star guests. They couldn't have been more helpful with any request we had and were more then sympathetic to our particular plight. Whenever I go to NOLA this is where I will be staying and Dino has a friend for life. Thank you one and all.

I was staying at this hotel for a friend's wedding which is meant to be a joyful weekend. To my disappointment I had a MacBook Air, iPod, $500, camera, watch and Nike + stolen from my room! I travel very frequently for work and leisure, a great deal internationally on the Middle East, Africa and Asia, and in 9 years of professional travel have never had this happen. I am saddened not only by Hilton but also by the GM's response to this situation. I recommend you avoid this hotel, and probably the Hilton brand, I know I'm wary.

I just spent 4 days at this hotel and I think the staff is top notch. I had a horrible experience getting to New Orleans due to bad weather in Chicago. Some of my friends were waiting for me to check in...I was going to be hours delayed. Tascha at the front desk was wonderful in getting my friends checked in while I was stuck in Chicago. Elaine on the audit shift was great to deal with at 1am. Smiling and friendly.
Our room overlooked St. Charles on the 3rd floor. Not much of a view but I don't care about views unless I'm at the beach.
The French Quarter is a few minutes walk. It's super easy to get around New Orleans.
The room was clean and comfortable. The hotel was quiet even though the city was nearly sold out due to Halloween.
I'd stay there again.

Stayed for 7 nights at the Hilton on St Charles Avenue whilst attending a conference at the nearby convention centre. On our arrival we were warmly welcomed and check in was a breeze. The room was comfortable and had a huge bed and bathroom. No view to speak of but that didn't really bother us. In terms of location, it's within easy walking distance of the French Quarter but is far enough away that you don't get kept awake by the constant Jazz blaring out of (just about every) drinking establishment. Wireless is free in the lobby and there are also a few computers you can use for free in this area. Wireless only extends to the 3rd floor and if your room is outside of this then you have to use a cabled connection though due to the high charge for access we used the free computers in the lobby. If I found myself in New Orleans again I'd happily stay here again!