I strongly advise you to stay away from this hotel. Our room was broken into when staying there - just at the same time as we were out at a wedding all day. More than $8,000 worth of goods - cash, laptops, iPads and personal items were taken and the hotel doesn't really seem too interested in helping us.
The management refuses to accept any liability even though the door did not always close properly (something we discovered after the robbery) and that there is no CCTV available in the corridors or elevators. Furthermore, they refuse to share the 'lock interrogation' with us so we don't know exactly when the door was opened and which key was used.
This is absolutely not the kind of service I expect from a Hilton and I will definitely refuse to stay in any other Hilton hotels as a result.
- Official Description (provided by the hotel):
- Located on St. Charles Avenue in the New Orleans CBD, our location places you with minutes of all that is New Orleans. Our boutique luxury property caters to the business and leisure traveler. The hotel is a member of the Historic Hotels of America offering old world charm with all the modern conveniences that you would expect from an AAA 4-Diamond hotel.Join us at the Hilton St. Charles...You will be glad you did! ... more less
- Reservation Options:
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- Also Known As:
- Hilton New Orleans / St Charles Ave Hotel New Orleans
- Hilton Hotel New Orleans
- New Orleans Hilton