My wife and I chose this hotel because we have always had a great experience with Hilton and this particular hotel had a perfect location. We could walk to every place we wanted to and yet it was far enough away from Bourbon Street to have a peaceful nights sleep. Our first night (Saturday) was a little rough. Our room on the 18th floor had a moldy smell when we arrived. We asked if there was another available but they were sold out. However they did send up housekeeping to spray some freshener to combat the smell. Then the next day, Sunday, we went to take our showers and had not hot water. It was warm at best. When I spoke to the Night Supervisor Dino about this he couldn't have been more helpful. He immediately arranged for us to go to a new room that night, gave us some passes to the breakfast/snack area and made sure we were as comfortable as possible.
Well what was supposed to have been a 4 day visit wound up being a 7 day stay because of hurricane Sandy. When that happened the staff couldn't have been more helpful. We never knew when we would be able to get a flight out and so every night I would speak with Dino about extending our stay. He made sure that not only would we be able to stay in our room but also that we would get the best rate possible for each and every night we had to extend. Following Dino's example, every person working there treated us like five star guests. They couldn't have been more helpful with any request we had and were more then sympathetic to our particular plight. Whenever I go to NOLA this is where I will be staying and Dino has a friend for life. Thank you one and all.
- Official Description (provided by the hotel):
- Located on St. Charles Avenue in the New Orleans CBD, our location places you with minutes of all that is New Orleans. Our boutique luxury property caters to the business and leisure traveler. The hotel is a member of the Historic Hotels of America offering old world charm with all the modern conveniences that you would expect from an AAA 4-Diamond hotel.Join us at the Hilton St. Charles...You will be glad you did! ... more less
- Reservation Options:
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- Also Known As:
- Hilton New Orleans / St Charles Ave Hotel New Orleans
- Hilton Hotel New Orleans
- New Orleans Hilton