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All 150 New Orleans hotels

Hilton New Orleans/St. Charles Avenue: Traveler Reviews

4.0 of 5
333 St. Charles Ave., New Orleans, LA 70130
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Hilton New Orleans/St. Charles Avenue
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Ranked #65 of 150 hotels in New Orleans
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373 reviews from our community

Traveler rating
    127
    127
    63
    32
    24
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Families
56
 
Couples
113
 
Solo
24
 
Business
110
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Dubai, United Arab Emirates
1 review
2 helpful votes 2 helpful votes
“Theft”
1 of 5 stars Reviewed November 2, 2012

I was staying at this hotel for a friend's wedding which is meant to be a joyful weekend. To my disappointment I had a MacBook Air, iPod, $500, camera, watch and Nike + stolen from my room! I travel very frequently for work and leisure, a great deal internationally on the Middle East, Africa and Asia, and in 9 years of professional travel have never had this happen. I am saddened not only by Hilton but also by the GM's response to this situation. I recommend you avoid this hotel, and probably the Hilton brand, I know I'm wary.

Stayed October 2012, traveled with friends
Was this review helpful? Yes 2
Ask Cwask6 about Hilton New Orleans/St. Charles Avenue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonStCharles333, General Manager at Hilton New Orleans/St. Charles Avenue, responded to this review
November 7, 2012
Thank you for your feedback. We know how much our guests enjoy all of the amenities New Orleans has to offer. We make every effort to ensure the safety and security of our guests including providing complimentary in-room safes and automatic door closers. New Orleans is a a city with many great people, however, we suggest that you limit access to your personal items in your guestroom when allowing unregistered guests access to your room.
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Senior Contributor
38 reviews 38 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
“Perfect Location”
5 of 5 stars Reviewed November 1, 2012

I just spent 4 days at this hotel and I think the staff is top notch. I had a horrible experience getting to New Orleans due to bad weather in Chicago. Some of my friends were waiting for me to check in...I was going to be hours delayed. Tascha at the front desk was wonderful in getting my friends checked in while I was stuck in Chicago. Elaine on the audit shift was great to deal with at 1am. Smiling and friendly.
Our room overlooked St. Charles on the 3rd floor. Not much of a view but I don't care about views unless I'm at the beach.
The French Quarter is a few minutes walk. It's super easy to get around New Orleans.
The room was clean and comfortable. The hotel was quiet even though the city was nearly sold out due to Halloween.
I'd stay there again.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonStCharles333, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review
November 5, 2012
Thank you so much for your review. New Orleans is a great place to be during Halloween and VooDoo Festival. We are glad our great staff was available to ease the difficulties during your long journey to get here.

We hope you will come and visit us again soon!
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Bristol
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Comfortable Stay in New Orleans”
4 of 5 stars Reviewed October 22, 2012

Stayed for 7 nights at the Hilton on St Charles Avenue whilst attending a conference at the nearby convention centre. On our arrival we were warmly welcomed and check in was a breeze. The room was comfortable and had a huge bed and bathroom. No view to speak of but that didn't really bother us. In terms of location, it's within easy walking distance of the French Quarter but is far enough away that you don't get kept awake by the constant Jazz blaring out of (just about every) drinking establishment. Wireless is free in the lobby and there are also a few computers you can use for free in this area. Wireless only extends to the 3rd floor and if your room is outside of this then you have to use a cabled connection though due to the high charge for access we used the free computers in the lobby. If I found myself in New Orleans again I'd happily stay here again!

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton, Iowa
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Soooo Quiet and Comfortable”
4 of 5 stars Reviewed October 21, 2012

After walking through the french quarter, shopping and sampling the wonderful New Orleans food, what a haven to come back to at night! A hot shower, comfy bed and a quiet room renewed us for a new day. I feel like we had special treatment from Ryan at the desk in the lobby, although I am sure all guests feel the same. What a friendly, informative, nice young man! A definate asset for the hotel.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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HiltonStCharles333, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review
October 22, 2012
Thank you so much for your review. We are glad you enjoyed your visit to our hotel and our city. Ryan loves this city and he is also great to work with. We will certainly share your praise and we look forward to welcoming you back soon!
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alexandria, LA
Top Contributor
82 reviews 82 reviews
21 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
“Excellent location with average rooms.”
4 of 5 stars Reviewed October 17, 2012

Stayed 1 night for business. Was on 17th floor, which has a lounge offering breakfast and evening snacks. Room was fine. Clean, some updates, needed new bathroom floor. King bed with tiny window. Coffee maker in room and a robe. Will be my 3rd choice in Nola. Front desk staff great! Lounge staff looked bored and aggravated to be there. Both ladies (morning and evening shift) were not helpful.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HiltonStCharles333, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review
October 22, 2012
Thank you so much for your review. Our 17th floor is our executive level floor and while our location is great, it doesn't afford us many rooms with views. This historic building was a masonic lodge and we have worked to preserve the historic integrity of the building.

We appreciate your feedback on the service you received both by the Front Desk staff as well as the Executive Lounge staff. We will most definitely reward our outstanding staff members as well as improve our training efforts. The information you have provided gives us a great opportunity to improve the experience for the next guest. Thank you!
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Additional Information about Hilton New Orleans/St. Charles Avenue

Also Known As:
Hilton New Orleans / St Charles Ave Hotel New Orleans
Hilton New Orleans / St Charles Ave Hotel
Hilton Hotel New Orleans
Hilton New Orleans
New Orleans Hilton
Address: 333 St. Charles Ave., New Orleans, LA 70130
Phone Number:
Region: United States > Louisiana > New Orleans
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotels in New Orleans
#34 Business Hotels in New Orleans
#57 Family Hotels in New Orleans
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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